Dell SmartFabric OS10 User Guide Release 10.5.3

If the OS10 switch resides behind a firewall, open port 443 on the firewall for an outbound connection to the following SupportAssist servers:

• https://esrs3-core.emc.com

1. Enter the configuration mode.

   OS10# configure terminal
   OS10(config)#

2. Accept the EULA.

   OS10(config)# eula-consent support-assist accept

3. Enter SupportAssist mode from CONFIGURATION mode.

   OS10(config)# support-assist
   OS10(conf-support-assist)#

4. (Optional) Configure the interface to connect to the SupportAssist server in SUPPORT-ASSIST mode.

   OS10(conf-support-assist)# source-interface interface

5. (Optional) Configure VRF.

   OS10(conf-support-assist)# vrf management

6. Enter default to specify the SupportAssist server URL (https://esrs3-core.emc.com).

   OS10(conf-support-assist)# server url { default | <url> }

   Or

   OS10(conf-support-assist)# server url https://domain

   NOTE: When you enter the server URL, it may take 30 seconds for configuration.

7. (Optional) Perform the following steps when you configure SCG, these steps are not required for direct connect configuration.

   1. Enable the support-assist gateway.

      OS10(conf-support-assist)# server gateway enable
        <cr>

      NOTE: When you enable the server gateway, it may take 10 seconds for configuration.

   2. Enter the support-assist gateway URL.

      OS10(conf-support-assist)# server gateway https://10.241.211.235:9443
        <cr>

      Or

      OS10(conf-support-assist)# server gateway https://test.gateway.com:9443
        <cr>

      NOTE:

      • Ensure that the port number is always 9443.
      • When you enter the server gateway URL, it may take 10 seconds for configuration.

8. Generate universal key from access-key and pin. Check these KB Article for generating access-key and pin.

   OS10# support-assist generate universal-key <access-key> <pin>

9. (Optional) Configure the contact information for your company in SUPPORT-ASSIST mode.

   OS10(conf-support-assist)# contact-company name ExampleCompanyName
   OS10(conf-support-assist-ExampleCompanyName)#

10. Trigger an activity immediately or at a scheduled time in EXEC mode.

    OS10# support-assist-activity full-transfer {start—now | schedule [hourly | daily | weekly | monthly | yearly]}

Remove SupportAssist schedule

OS10# no support-assist-activity full-transfer schedule