Dell SmartFabric OS10 User Guide Release 10.5.3

SupportAssist

The SupportAssist feature monitors the devices in your network that run the Dell Networking Operating System. This feature offers an extra layer of service to your IT support capabilities by:

• Identifying issues and helping you resolve them quickly.
• Proactively monitoring the network and minimizing the risk of downtime.

SupportAssist periodically collects information about configuration, inventory, logs, and so on, from the network devices. It sends this information securely to a centralized Dell SupportAssist infrastructure server, referred to as the SupportAssist server. The Dell SupportAssist infrastructure service specifies a structured format to collect the data.

SupportAssist collects and sends data to the SupportAssist server in one of the following methods:

• Direct connect—SupportAssist communicates with the SupportAssist server through the Internet and uploads troubleshooting information at scheduled intervals.
• Secure connect gateway—Secure Connect Gateway (SCG) is installed on the virtual machine, referred to as the support-assist gateway. For more information about SCG, go to Secure Connect Gateway. SupportAssist connects to the Internet and uploads troubleshooting information to the SupportAssist server at scheduled intervals through SCG.
  NOTE: SCG 5.1 or later is required to support this feature.