Dell SmartFabric OS10 User Guide Release 10.5.3

Upgrade SupportAssist from earlier versions to 10.5.3

Username and password vs access-key and PIN

The support-assist feature now uses the universal key to communicate with the new SupportAssist server. You can generate the universal key using the access key and PIN values.

The support-assist feature in previous releases use username and password to establish connectivity with the old SupportAssist server, which are no longer valid. Hence the username and password configurations will be removed during the upgrade. You can also use the new CLI command / RESTCONF API to generate universal key (after obtaining the access key) to establish communication with the new SupportAssist server.

EULA support

The EULA of ISG Telemetry Notice is updated when migrating from earlier versions to 10.5.3 onwards in OS10. Hence, the EULA license of support-assist is updated in OS10 that mandates you to reaccept the license even though it was already accepted in the previous release. The CLI commands show support-assist eula and eula-consent support-assist accept is used to view and accept the new EULA.

Source interface

The support-assist requires IP address to be set on the interface before configuring it as source interface for OS10 to SupportAssist server communication.