Dell SmartFabric OS10 User Guide Release 10.5.3

View the SupportAssist configuration status, details, and EULA information using the following show commands:

1. View the SupportAssist activity in EXEC mode.

   show support-assist status

2. View the EULA license agreement in EXEC mode.

   show support-assist eula

View SupportAssist status

OS10# show support-assist status
EULA support-assist : Accepted
Service             : Enabled
Contact-Company     : ExampleCompanyName
Street Address      : Olympia
City                : SanJose
State               : California
Country             : USA
Zipcode             : 95123
Territory           : West
Contact-person      : Firstname Lastname
Primary email       : youremail@example.com
Alternate email     : emailid@example.com
Primary phone       : 000-123-4567
Alternate phone     : 777777777
Contact method      : email
Connection mode     : Gateway
Gateway             : https://10.241.211.227:9443
Server(configured)  : default


Activity Enable State :
    Activity               State
  -----------------------------------
    full-transfer          Enabled
    event-notification     Enabled
    performance-transfer   Enabled
 
Scheduled Activity List :
    Activity               Schedule                 Schedule created on
  -----------------------------------------------------------------------------
    full-transfer          Hourly: at min 09        Oct 05,2021 17:14:09
    performance-transfer   Every Five-Minute        Oct 06,2021 06:54:30
 
Activity Status :
    Activity               Status        last start                last success
  ------------------------------------------------------------------------------
    full-transfer          Success       2021-10-06 06:09:00       2021-10-06 06:09:23
    event-notification     N/A           Never                     Never
    performance-transfer   Success       2021-10-05 17:07:04       2021-10-05 17:07:27

Server Status :
Last MFT Status         : Success
Last MFT Successful at  : 2021-08-24 10:54:25
Last MFT Failed at      : n/a

Keep alive message statistics :
    Interval                 Sent                Successful
  -----------------------------------------------------------------
    last 5 minutes           5                   5
    last 1 hour              58                  58
    last 1 day               155                 153

View EULA license

OS10# show support-assist eula
INFRASTRUCTURE TELEMETRY NOTICE
If you are acting on behalf of a U.S. Federal Government agency or if Customer has an express written agreement in place stating thatno remote support shall be performed for this machine, please stop attempting to enable the telemetry Collector and contact your sales account representative.
By continuing to enable this Collector, you acknowledge that you understand the information stated below and accept it.
Privacy
Dell, Inc and its group of companies may collect, use and share information, including limited personal information from our customers in connection with the deployment of this telemetry collector ("Collector"). We will collect limited personal data when you register the product or Collector and provide us with your contact details such as name, contact details and the company you work for. For more information on how we use your personal information, including how to exercise your data subject rights, please refer to our DellPrivacy Statement which is available online at https://www.dell.com/learn/us/en/uscorp1/policies-privacy-country-specific-privacy-policy.

Telemetry Collector
This Collector gathers system information related to this machine, such as diagnostics, configurations, usage characteristics, performance, and deployment location (collectively, "System Data"), and it manages the remote access and the exchange of the System Data with Dell Inc. or its applicable subsidiaries (together, "Dell"). This Collector is Dell Confidential Information and you may not provide or share it with others. Other than enabling the Collector to run, you do not have a license to use it. By enabling the Collector,Customer consents to Dell’s connection to and remote access of the product containing the Collector and acknowledges that Dell will use the System Data transmitted to Dell via the Collector as follows ("Permitted Purposes"):
    • remotely access the product and Collector to install, maintain, monitor, remotely support, receive alerts and notifications
      from, and change certain internal system parameters of this product and the Customer's environment, in fulfillment of applicable warranty and support obligations;
    • provide Customer with visibility to its actual usage and consumption patterns of the product;
    • utilize the System Data in connection with predictive analytics and usage intelligence to consult with and assist Customer, directly or through a reseller, to optimize Customer’s future planning activities
      and requirements; and
    • "anonymize" (i.e., remove any reference to a specific Customer) and aggregate System Data with that from products of other Customers and use such data to develop and improve products.
      Customer may disable the Collector at any time, in which case all the above activities will stop. Customer acknowledges that thiswill limit Dell's ability and obligations (if any) to support the product.
      The Collector does not enable Dell or their service personnel to access, view, process, copy, modify, or handle Customer's business data stored on or in this product. System Data does not include
      personally identifiable data relating to any individuals.