- Notes, cautions, and warnings
- Overview
- Getting started
with SupportAssist
- Downloading the SupportAssist installation package
- Minimum requirements for installing and using SupportAssist
- Installing SupportAssist
- Registering SupportAssist
- Setting up an SELinux enabled system to receive alerts
- Upgrading SupportAssist (Windows only)
- Opening the SupportAssist user interface
- Logging in to SupportAssist
- Logging out of SupportAssist
- Adding devices for monitoring
- Viewing cases and devices
- Device grouping
- Understanding maintenance mode
- Maintaining SupportAssist capability
- Configuring email notifications
- Configuring
data collection settings
- Prerequisites for collecting system information
- Enabling or disabling the automatic collection of system information on case creation
- Enabling or disabling the periodic collection of system information from all devices
- Customizing the schedule for periodic collection of system information
- Disabling the periodic collection of system information from specific devices
- Enabling or disabling the collection of identity information
- Enabling or disabling the collection of software information and the system log
- Accessing the collected data
- Using SupportAssist to collect and send system information
- Other useful
information
- SupportAssist user groups
- Opting in or opting out from ProSupport Plus server recommendation report emails
- Sending the system information manually
- Support for automatically installing or upgrading OMSA
- Support for automatically configuring SNMP settings
- Device correlation
- Detection of hardware issues in attached storage devices
- Support for Dell OEM servers
- Installing Net-SNMP (Linux only)
- Configuring sudo access for SupportAssist (Linux)
- Default schedule for collection of system information
- Types of email notifications
- Ensuring successful communication between the SupportAssist application and the SupportAssist server
- Accessing the SupportAssist application logs
- Event storm handling
- Accessing the context-sensitive help
- Viewing SupportAssist product information
- Uninstalling SupportAssist
- Identifying the generation of a Dell PowerEdge server
- Troubleshooting
- Installing SupportAssist
- SupportAssist registration
- Opening the SupportAssist user interface
- Logging in to SupportAssist
- Unable to add device
- OMSA not installed
- SNMP not configured
- New version of OMSA available
- Unable to configure SNMP
- Unable to verify SNMP configuration
- Unable to install OMSA
- Unable to verify OMSA version
- Unexpected error occurred
- Unable to reach device
- Authentication failed
- Unable to gather system information
- Insufficient storage space to gather system information
- Unable to export collection
- Unable to reach Dell upload server
- Timed out sending system information
- Clearing System Event Log failed
- Maintenance mode
- Auto update
- Unable to edit device credentials
- Automatic case creation
- Scheduled tasks
- SupportAssist service
- Other services
- Security
- Error code appendix
- Dell SupportAssist user interface
- Related documents and resources
Dell SupportAssist Version 1.2 for Servers User’s Guide
Automatic update
- NOTE: Dell recommends that you enable automatic update to ensure that SupportAssist is up-to-date with the latest features and enhancements.
The automatic update feature, when enabled, ensures
that SupportAssist and the associated collection component are automatically
updated when an update is available. By default, the SupportAssist
application checks if any updates are available, every Monday at 11
am (date and time as on the server on which SupportAssist is installed).
If updates are available and automatic update is enabled, the updates are downloaded and automatically installed in the background.
If updates are available, but automatic update is disabled, the An upgrade to SupportAssist is available notification window is displayed. You can click Install to download and install the latest updates. If you select the Do not remind me again about the upgrade option and click Cancel, SupportAssist does not display the
Update Available notification
until a newer upgrade is available.
The
Update Available notification is displayed at the top-right of the SupportAssist
user interface in the following scenarios:
Update Available notification to download and install the updates at any point in
time.
Update Available notification is displayed at the top-right of the SupportAssist
user interface in the following scenarios:
- If you click Cancel in the An upgrade to SupportAssist is available notification window
- If an error occurs during the update process
Update Available notification to download and install the updates at any point in
time.
- NOTE: After the updates are downloaded and installed, an update successful message is displayed. To view and use the latest updates and enhancements, you must refresh the SupportAssist user interface.
Information related to the SupportAssist update is
logged in the log file located at the following location based on
the operating system on which SupportAssist is installed:
- On Windows — C:\Program Files\Dell\SupportAssist\logs
- On Linux — /opt/dell/supportassist/logs
- NOTE: By default, automatic update is enabled. If you disable automatic update, you must manually download and install the latest updates from Dell.com/SupportAssistGroup.
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