Dell SupportAssist Version 1.2 for Servers User’s Guide

To add a device for agent-based monitoring and perform other operations on the device, SupportAssist requires the following services to be installed and running on the device:

• WMI service (on devices running a Windows operating system)
• SSH service (on devices running a Linux operating system)

If the services are either not installed or not running, an error message is displayed in SupportAssist. The following sections provide information about verifying the status of the service and restarting the service (if required).

WMI service

To verify the status of the WMI service and to start the service (if required):

1. Click Start > Run . The Run dialog box is displayed.
2. Type services.msc, and then click OK. The Services Microsoft Management Console (MMC) is displayed.
3. In the list of services, verify the status of the Windows Management Instrumentation service. If the service is running, the status is displayed as Running.
4. If the service does not display a Running status, right-click Windows Management Instrumentation and click Start.

SSH service

You can use the following commands to verify the status of the SSH service and to start the service (if required):

• service sshd status — Displays the status of the SSH service.
• service sshd start — Starts the SSH service.