Dell SupportAssist Version 1.2 for Servers User’s Guide

In addition to monitoring PowerEdge servers, SupportAssist can also process alerts received from Dell PowerVault MD series storage arrays that may be attached to a server. Alert generation from an attached storage device occurs through the Dell OpenManage Storage Services (OMSS) application installed on the server. When you allow SupportAssist to automatically install OMSA on the server, by default, OMSS is also installed. If you manually download and install OMSA on the server, ensure that you also install OMSS. Otherwise, SupportAssist will not be able to detect hardware issues that may occur on the attached storage device. When a hardware issue is detected on an attached storage device, SupportAssist automatically creates a support case for the associated server.