Dell SupportAssist Version 1.2 for Servers User’s Guide

Preferences

The Preferences page allows you to configure data collection settings, automatic updates, recommendation report settings, and maintenance mode. The following table provides information about the options displayed in the Preferences page.

Table 1. Preferences
Field	Description
Automated Tasks
Accept and install updates	Select this option to automatically download and install the latest SupportAssist and collection tool updates, when they are available. The download and installation of the updates occur in the background. A message will be displayed if problems occur during the update process. NOTE: Dell recommends that you select the Accept and install updates option to ensure that SupportAssist is up-to-date with the latest features and enhancements.
Enable scheduled system log collection	Select this option to enable scheduling of the system log collection. To schedule the system log collection, configure the System Log Collection Schedule in the System Logs tab.
Start a collection when a new support case is created	Select this option to automatically start a system log collection when a new support case is generated.
Email Settings
Receive email notification when a new support case is opened	Select this option to receive an email notification when a new support case is opened.
Preferred email Language	Select the preferred language for email notifications.
Recommendation Report Settings
Automatically receive recommendation reports via email	Select this option to automatically receive ProSupport Plus server recommendation reports through email.
Collection Data Settings
Include software information in collections	Select this option to allow SupportAssist to collect software-related information from the device.
Include system log in collections	Select this option to allow SupportAssist to collect logs from the device. NOTE: For information about the logs that are collected by SupportAssist, see the Dell SupportAssist Version 1.2 for Servers Reportable Items documents at Dell.com/ServiceabilityTools.
Identification Information Settings
Include identification information in data sent to Dell	Select this option to allow sending identity information to Dell.
Maintenance Mode
Temporarily suspend case generation activity (e.g., for purposes of downtime, external troubleshooting, etc.)	Select this option to set all devices to maintenance mode. While in maintenance mode, no new support cases are opened.
Apply	Click to save the settings.
Cancel	Click to cancel the changes.