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Dell SupportAssist Version 1.2 for Servers User’s Guide

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Viewing the collected system information

About this task

SupportAssist collects system information from each monitored device and sends the information securely to Dell. Typically, the system information is collected as follows:
  • Periodically — At regular intervals, depending on the configured collection frequency. By default, SupportAssist is configured to collect system information from Dell PowerEdge servers once a month.
  • On case creation — When a support case is created for an issue that has been identified by SupportAssist.
  • On demand — If requested by Dell Technical Support, you can initiate the collection of system information from a device at any time.
The collected system information is saved in a secured database on the system on which SupportAssist is installed. You can view the collected system information through the configuration viewer available in SupportAssist.
  • NOTE: You can only view the last 5 system information collections through the configuration viewer. System information collections that are 30 days or older and collections that are older than the last 5 collections within the last 30 days are automatically purged. The purge collections task runs automatically every day at 10 pm (time as on the system on which SupportAssist is installed).

Steps

  1. Click the Devices tab. The Device Inventory page is displayed.
  2. Click the name of a device. The Device Overview window is displayed.
  3. From the View Collection list, select a collection date and time.
    Figure 1. Selecting a collection Selecting a collection
    The configuration viewer is displayed in a new web browser window.
  4. Click a main category listed in the configuration viewer. For example, click System.
  5. Click a subcategory. For example, click Main Chassis. Data related to the Main Chassis subcategory is displayed.

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