Dell SupportAssist Version 1.2 for Servers User’s Guide

The Connectivity Test page enables you to verify and test connectivity status to the resources that affect the functionality of SupportAssist. You can use the connectivity tests to verify if SupportAssist is able to connect successfully to the following resources:

• Internet (including the proxy server, if the system on which SupportAssist is installed connects to the internet through a proxy server)
• The SMTP server (email server) utilized by your company
• Dell FTP server
• File upload server hosted by Dell
• SupportAssist server hosted by Dell

By default, SupportAssist automatically tests the connectivity to the dependent resources every day at 11 pm (time as on the server on which SupportAssist is installed), and displays the result in the Connectivity Status column. If there is an issue with connectivity to a dependent resource, a status email is sent to your primary and secondary SupportAssist contacts. You can also test SupportAssist connectivity to the dependent resources at any time. The result of the test is displayed in the Connectivity Status column.