Dell SupportAssist Version 1.2 for Servers User’s Guide

Device grouping

The Device Groups page on the Devices tab allows you to create groups of devices based on your preference. For example, you can create device groups that may include devices based on the following:

Device type (servers running Microsoft Windows or Linux operating systems)
Physical location of the devices (shipping address)
The individual who manages the devices (Administrator group)
Organization or business unit (Marketing, Operations, Finance, and so on)
Alerting or notification (individuals who must be notified if an issue is detected on certain devices)

NOTE: Grouping of devices is optional. Device grouping does not have an impact on the monitoring and automatic case creation capabilities of SupportAssist.

Creating a device group allows you to manage devices as a group. After you create a device group, you can:

Manage Devices — Add or remove devices from the device group.
Manage Credentials — Configure credentials for each device type included in the device group.
Manage Contacts — Configure the contact information and parts dispatch information for the device group.
Edit/Delete Group — Edit the device group details or delete the device group.

NOTE: You can create and manage device groups only if you are logged in to SupportAssist with elevated or administrative privileges. See SupportAssist user groups and Granting elevated or administrative privileges to users .

NOTE: The credentials, contact information, and parts dispatch information configured for a device group override the default credentials, contact information, and parts dispatch information configured through the Settings page. For example, if you have created a device group and configured the primary contact for the device group, all SupportAssist notifications for issues with any device included in the device group are sent to the primary contact assigned to that device group.

Related tasks

Creating a device group

Deleting a device group

Editing device group details

Managing devices in a device group

Managing the credentials of a device group

Viewing and updating the contact information of a device group

Viewing device groups