Dell SupportAssist Version 1.2 for Servers User’s Guide

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Error code appendix

The following table lists the error codes, error messages, and possible resolutions.

Error code	Error message	Possible resolution
3000_1 3000_2 3000_3 3000_4 3000_5	An unexpected error occurred during the installation of Dell OpenManage Server Administrator (OMSA) on device name.	Do one of the following: Select the device in the Devices Inventory , and then click Actions > Install/Upgrade OMSA . Manually install the recommended version of OMSA. To identify the recommended version of OMSA, see the Dell SupportAssist Version 1.2 for Servers Support Matrix at Dell.com/ServiceabilityTools. If the problem persists, contact Dell Technical Support for assistance.
3000_6 3000_9 3000_11	A component required for installing Dell OpenManage Server Administrator (OMSA) could not be downloaded.	Make sure that the system has Internet connectivity. Perform the Connectivity Test to make sure that the system has connectivity to the dependent resources. Select the device in the Devices Inventory , and then click Actions > Install OMSA If the problem persists, contact Dell Technical Support for assistance.
3000_7	Installation of Dell OpenManage Server Administrator (OMSA) is not supported on the operating system running on device name.	Do one of the following: Select the device in the Devices Inventory , and then click Actions > Install OMSA . Manually install the recommended version of OMSA. To identify the recommended version of OMSA, see the Dell SupportAssist Version 1.2 for Servers Support Matrix at Dell.com/ServiceabilityTools. If the problem persists, contact Dell Technical Support for assistance.
3000_8	An unexpected error occurred during the installation of Dell OpenManage Server Administrator (OMSA) on device name.	Try to repair the SupportAssist installation: Open Control Panel. In Programs, click Uninstall a Program. In the Programs and Features window, select Dell SupportAssist and click Change. In the Welcome to Dell SupportAssist Installer window, click Next. Click Repair and then click Install. If the problem persists, contact Dell Technical Support for further assistance.
3000_10 3000_12 3000_13 3000_14	An unexpected error occurred during the installation of Dell OpenManage Server Administrator (OMSA) on device name .	Do one of the following: Select the device in the Devices Inventory , and then click Actions > Install OMSA . Manually install the recommended version of OMSA. To identify the recommended version of OMSA, see the Dell SupportAssist Version 1.2 for Servers Support Matrix at Dell.com/ServiceabilityTools. If the problem persists, contact Dell Technical Support for assistance.
3000_15 3000_16 3000_17 3000_22 3000_23 3000_29 3000_47 3000_48 3000_50 3000_56 3000_61	An unexpected error occurred during the installation of Dell OpenManage Server Administrator (OMSA) on device name.	Make sure that the device is reachable and the configured device credentials have Administrator rights, and then do one of the following: Select the device in the Devices Inventory , and then click Actions > Install OMSA Manually install the recommended version of OMSA. To identify the recommended version of OMSA, see the Dell SupportAssist Version 1.2 for Servers Support Matrix at Dell.com/ServiceabilityTools If the problem persists, contact Dell Technical Support for assistance.
3000_18	A service required for the installation of Dell OpenManage Server Administrator (OMSA) is either not running or not enabled on device name.	If the device is running Microsoft Windows, make sure that the WMI service is running. If the device is running Linux, make sure that SSH is enabled. For more information, see Other services.
3000_19	A service required for the installation of Dell OpenManage Server Administrator (OMSA) is not running on device name.	Make sure that the WMI service is running on the device. For more information, see Other services.
3000_20 3000_21 3000_24 3000_25 3000_26 3000_27 3000_28 3000_30 3000_31 3000_32 3000_33 3000_34 3000_35 3000_36 3000_37 3000_38 3000_39 3000_40 3000_41 3000_42 3000_43 3000_44 3000_45 3000_46 3000_49 3000_51 3000_54 3000_55 3000_57 3000_58 3000_59	An unexpected error occurred during the installation of Dell OpenManage Server Administrator (OMSA) on device name.	Do one of the following: Select the device in the Devices Inventory , and then click Actions > Install OMSA . Manually install the recommended version of OMSA. To identify the recommended version of OMSA, see the Dell SupportAssist Version 1.2 for Servers Support Matrix at Dell.com/ServiceabilityTools. If the problem persists, contact Dell Technical Support for assistance.
3000_52 3000_53	An unexpected error occurred during the installation of Dell OpenManage Server Administrator (OMSA) on device name.	Make sure that port 22 is open and SSH is enabled on the system, and then do one of the following: Select the device in the Devices Inventory , and then click Actions > Install OMSA . Manually install the recommended version of OMSA. To identify the recommended version of OMSA, see the Dell SupportAssist Version 1.2 for Servers Support Matrix at Dell.com/ServiceabilityTools. If the problem persists, contact Dell Technical Support for assistance.
3000_60	An unexpected error occurred during the installation of Dell OpenManage Server Administrator (OMSA) on device name .	Verify if the device is reachable. Verify if the configured device credentials have Administrator rights. Select the device in the Devices Inventory, and then click Actions > Install OMSA . Manually install the recommended version of OMSA. To identify the recommended version of OMSA, see the Dell SupportAssist Version 1.2 for Servers Support Matrix at Dell.com/ServiceabilityTools. If the problem persists, contact Dell Technical Support for assistance.
3000_62	The time allowed for OMSA installation has expired.	Log on to the device and verify if OMSA is installed. If OMSA is not installed, select the device and click More Tasks > Install/Upgrade OMSA . If the problem persists, contact Dell Technical Support for assistance.
4000_500	This device has generated an unusual number of alerts exceeding the set threshold limit. SupportAssist has temporarily placed it under maintenance mode. During this period, SupportAssist will not process any alerts from this device.	Ensure the health of this device is restored for optimal SupportAssist operations.
5000_1	SNMP settings of the device could not be configured because of an unexpected error.	You must either try to configure the SNMP settings through the <b>More Tasks->Configure SNMP</b> option or manually configure the SNMP settings. For instructions to manually configure the SNMP settings, Configuring the alert destination of an iDRAC using the web interface .
5000_2	SNMP settings of the device could not be configured because the integrated Dell Remote Access Controller (iDRAC) does not have the required license installed.	Make sure that iDRAC has an Enterprise or Express license installed, and then try to configure the SNMP settings through the More Tasks > Configure SNMP option.
5000_3	SNMP settings of the device could not be configured because all configurable fields of the integrated Dell Remote Access Controller (iDRAC) are occupied.	You must manually configure the SNMP settings of the device. For instructions to manually configure the SNMP settings, see Configuring the alert destination of an iDRAC using the web interface.
5000_4	SNMP settings of the device could not be configured because the credentials you have entered do not have the required privileges.	Make sure that the credentials have either Administrator or Operator privileges on the integrated Dell Remote Access Controller (iDRAC), and then try to configure the SNMP settings through the More Tasks > Configure SNMP option.
5000_5	SNMP settings of the device could not be configured because an attempt to connect to the integrated Dell Remote Access Controller (iDRAC) was unsuccessful.	Make sure that iDRAC is reachable from the system on which SupportAssist is installed, and then try to configure the SNMP settings through the More Tasks > Configure SNMP option.
5000_6	SNMP settings of the device could not be configured because the credentials you have entered are invalid.	Make sure that the credentials are valid, and then try to configure the SNMP settings through the More Tasks > Configure SNMP option. If the problem persists, contact your system administrator for assistance.
5000_7 5000_8	SNMP settings of the device could not be configured because of an unexpected error.	You must manually configure the SNMP settings of the device. For instructions to manually configure the SNMP settings, see Configuring the alert destination of an iDRAC using the web interface.
5000_9	SNMP settings of the device could not be configured because the user account does not have the sufficient privileges on the device.	You must manually configure the SNMP settings of the device. For instructions to manually configure the SNMP settings, see Manually configuring the alert destination (Windows) or Manually configuring the alert destination (Linux) .
5000_10	SNMP settings of the device could not be configured because the hostname/IP address of the system on which SupportAssist is installed was not provided.	If you ran the script file to configure the SNMP settings, make sure that you type the IP address of the system on which SupportAssist is installed as an argument.
5000_11	SNMP settings of the device could not be configured because the SNMP service is not installed on the device.	Manually install the SNMP service on the device, and then try to configure the SNMP settings through the More Tasks > Configure SNMP option.
5000_12	SNMP settings of the device could not be configured because SupportAssist does not support the operating system running on the device.	For information on the operating systems supported by SupportAssist, see the SupportAssist Version 1.2 for Servers Support Matrix at Dell.com/ServiceabilityTools.
5000_13	SNMP settings of the device could not be configured because the SNMP service has not started.	Manually start the SNMP service on the device, and then try to configure the SNMP settings through the More Tasks > Configure SNMP option.
5000_14	SNMP settings of the device could not be configured because the WMI service is disabled.	Manually start the WMI service on the device, and then try to configure the SNMP settings through the More Tasks > Configure SNMP option.
5000_15	SupportAssist has configured the SNMP settings successfully, but the automated test to verify the SNMP settings was unsuccessful	To resolve the issue, verify the network settings and make sure that the SNMP port (162) is open.
SA-0005 SA-5100 SA-5130 SA-10120	SupportAssist is unable to add the device name because an attempt to connect to the device is unsuccessful.	Make sure that both the system running SupportAssist and the device you are trying to add are connected to the network, and then retry adding the device.
SA-0010 SA-5140 SA-5120	SupportAssist is unable to add the device name because the entered host name or IP address is incorrect.	Retry adding the device with the correct host name or IP address.
SA-0015 SA-5160 SA-30140 SA-5170	SupportAssist is unable to add the device name because an unknown error occurred while discovering the device.	Verify the following and then retry adding the device: Make sure that the device is supported by SupportAssist. For the list of supported device models, see the SupportAssist Version 1.2 for Servers Support Matrix at Dell.com/ServiceabilityTools. Make sure that the user account has administrator/root privileges.
SA-0020 SA-30090	SupportAssist is unable to add the device name because the device is already added.	Not applicable.
SA-0025 SA-30150	SupportAssist is unable to add the device name because of an unknown error.	Verify if the device is supported by SupportAssist. For the list of supported device models, see the SupportAssist Version 1.2 for Servers Support Matrix at Dell.com/ServiceabilityTools. If the problem persists, contact Dell Technical Support for assistance.
SA-0030 SA-8105 SA-11100 SA-10105 SA-12105 SA-13105 SA-9105 SA-11105 SA-30160 SA-14105	SupportAssist is unable to add the device name because the User Name or Password is incorrect.	Verify the device information, ensure that the user account has administrator/root privileges, and then retry adding the device. If the problem persists, contact your network administrator for assistance.
SA-0040 SA-30100	SupportAssist is unable to add the device name because the Display Name is already in use by another device.	Retry adding the device with any other Display Name.
SA-0045 SA-30170	Identification or cancellation for this device is already in progress.	N/A
SA-0050 SA-30110	SupportAssist is unable to add the device name because of an unknown error.	Verify if the device is supported by SupportAssist. For the list of supported device models, see the SupportAssist Version 1.2 for Servers Support Matrix at Dell.com/ServiceabilityTools.
SA-0055 SA-9115 SA-7100 SA-30120	SupportAssist is unable to add the device name because the device is not supported.	For the list of supported device models, see the SupportAssist Version 1.2 for Servers Support Matrix at Dell.com/ServiceabilityTools.
SA-0060 SA-30130	SupportAssist is unable to add the device name because a required file has either been deleted or moved.	Restart the Dell SupportAssist service on the system running SupportAssist, and then retry adding the device.
SA-0065 SA-10125	SupportAssist is unable to add the device name because the entered credentials do not have superuser privileges.	Enter the credentials that have superuser privileges, and then retry adding the device.
SA-0070 SA-30010	Installation of Dell OpenManage Server Administrator (OMSA) is not supported on this device	Not applicable.
SA-0075 SA-30020	SupportAssist has detected that Dell OpenManage Server Administrator (OMSA) is not installed on the device. Installing OMSA is required to generate alerts for hardware events that occur on the device.	Not applicable.
SA-0080 SA-30030	SupportAssist has detected that the Dell OpenManage Server Administrator (OMSA) services are not running on the device.	For optimal SupportAssist capability, you must restart the OMSA services.
SA-0085 SA-30040	SupportAssist has detected that Dell OpenManage Server Administrator (OMSA) version x.x is installed on the device.	For optimal SupportAssist capability, Dell recommends that you upgrade OMSA to version x.x.
SA-0090 SA-30050	SupportAssist has detected that Dell OpenManage Server Administrator (OMSA) version x.x is installed on the device.	It is recommended that you download and install OMSA version x.x on the device.
SA-0095 SA-30060	SupportAssist is unable to verify the OMSA version installed on the device.	To resolve the issue, see Unable to verify OMSA version
SA-0100 SA-30070	The recommended version of Dell OpenManage Server Administrator (OMSA) is already installed on the device.	Not applicable.
SA-0105 SA-30080	SupportAssist will monitor the device through the integrated Dell Remote Access Controller (iDRAC). Therefore, installation or upgrade of Dell OpenManage Server Administrator (OMSA) is not required.	Not applicable.
SA-0110 SA-30180	SupportAssist is unable to add the device name because it does not have a valid license.	Make sure that the iDRAC has a valid Enterprise or Express license, and then retry the operation.
SA-0115 SA-30195	SupportAssist is unable to add the device name because the operating system is not supported.	Not applicable.
SA-0120 SA-30210	SupportAssist is unable to add the device because a required service is disabled on the device name.	Make sure that the required service is running on the device, and then retry adding the device. For information on the required service, see Other services.
SA-0125 SA-30190	SupportAssist is unable to add the device name because a response was not received within the predefined time limit.	Try adding the device again. For additional troubleshooting information, see Unable to add the device .
SA-0130 SA-5200	SupportAssist is unable to add the device name because the SSL encryption level of the device is set to 256 bit or higher.	For troubleshooting steps, see Unable to add the device .
SA-1005 SA-9100 SA-8100 SA-14100 SA-5100 SA-5130 SA-10100 SA-13100 SA-10120 SA-12100	SupportAssist is unable to edit the credentials of the device because an attempt to connect to the device is unsuccessful.	Make sure that both the system running SupportAssist and the device are connected to the network, and then retry the operation.
SA-1010 SA-30140	SupportAssist is unable to edit the credentials of the device name because of an unexpected error.	Verify the following and then retry editing the device credentials: Make sure that the required services are running on the device. For information on the required services, see the Online Help. Make sure that the entered credentials have administrator/root privileges.
SA-1015 SA-8105 SA-11100 SA-10105 SA-12105 SA-13105 SA-9105 SA-11105 SA-30160 SA-14105	SupportAssist is unable to edit the credentials of the device name because the user name or password is incorrect.	Verify the user name and password, ensure that the user account has administrator/root privileges, and try again. If the problem persists, contact your network administrator for assistance.
SA-1025 SA-30100	SupportAssist is unable to edit the credentials of the device name because the entered Display Name it is already in use by another device.	Enter any other Display Name, and then retry editing the device credentials.
SA-1030 SA-10125	SupportAssist is unable to edit the device credentials because the entered credentials do not have superuser rights.	Enter the credentials that have superuser rights, and then retry editing the device credentials.
SA-1035 SA-10110 SA-8110 SA-9110 SA-14110 SA-13110 SA-11110 SA-12110	SupportAssist is unable to update the device credentials because a required service is disabled on the device.	Make sure that the required services are running on the device, and then retry editing the device credentials. For information on the required services, see Other services.
SA-1040 SA-5200	SupportAssist is unable to edit the credentials of the device name because the SSL encryption level of the device is set to 256 bit or higher.	For troubleshooting steps, see Unable to edit device credentials .
SA-4015 SA-4020 SA-4025 SA-4030 SA-4035 SA-4045 SA-4050 SA-4055 SA-4065 SA-4070 SA-4071 SA-4072	SupportAssist is unable to collect system information from the device name because of an unknown error.	To retry collecting the system information, select the device and click Send System Information. If the problem persists, contact Dell Technical Support for assistance.
SA-4040 SA-4073 SA-4074	SupportAssist is unable to package the system information collected from the device name because of an unknown error.	To retry collecting the system information, select the device and click Send System Information. If the problem persists, contact Dell Technical Support for assistance.
SA-4075 SA-4080	SupportAssist is unable to collect system information from the device name because an attempt to connect to the device is unsuccessful.	Make sure that WMI service is running on the device. To retry collecting the system information, select the device and click Send System Information.
SA-4085 SA-4090 SA-4110 SA-4115 SA-4120 SA-4125 SA-4130 SA-4135 SA-4140 SA-4145 SA-4150 SA-4175	SupportAssist is unable to collect system information from the device name because an attempt to connect to the device is unsuccessful.	To retry collecting the system information, select the device and click Send System Information. If the problem persists, contact Dell Technical Support for assistance.
SA-4095 SA-4100 SA-4105		Make sure that the SSH service is running on the device. To retry collecting the system information, select the device and click Send System Information.
SA-4155	SupportAssist is unable to collect system information from the device name because the device is not reachable.	Make sure that the device is reachable from the server running SupportAssist. To retry collecting the system information, select the device and click Send System Information.
SA-4160	SupportAssist is unable to collect system information from the device name because the IP address of the device is invalid.	Make sure that SupportAssist is updated with the correct IP address of the device. To retry collecting the system information, select the device and click Send System Information.
SA-4165	SupportAssist is unable to collect system information from the `device name` because the download of a certificate file could not be completed successfully.	Verify the firewall and network settings to make sure that download of the certificate file is not blocked. To retry collecting the system information, select the device and click Send System Information.
SA-4170	SupportAssist is unable to collect system information from the device name because the credentials of the device are either incorrect or do not have the required privileges.	Make sure that SupportAssist is updated with the correct user name and password of the device. Make sure that the user account has administrator or root privileges on the device. To retry collecting the system information, select the device and click Send System Information.
SA-4180	SupportAssist is unable to collect system information from the device name because the device is not supported.	For the list of supported device models, see the SupportAssist Version 1.2 for Servers Support Matrix at Dell.com/ServiceabilityTools.
SA-4185	SupportAssist is unable to collect system information from the device name because of an attempt to connect to the device is unsuccessful.	Make sure SupportAssist is updated with the credentials of a user account that has root privileges. See Configuring sudo access for SupportAssist (Linux) To retry collecting the system information, select the device and click Send System Information.
SA-4190	SupportAssist is unable to gather system information from the device name because the SSL encryption level of the device is set to 256 bit or higher.	For troubleshooting steps, see Unable to gather system information .
SA-4500	SupportAssist is unable to send the collected system information from the device name because the receiving server hosted by Dell is unreachable.	To retry collecting the system information, select the device and click Send System Information. If the problem persists, contact Dell Technical Support for assistance.
SA- 4501 SA- 4502	SupportAssist is unable to collect system information from the device name because of an unknown error.	To retry collecting the system information, select the device and click Send System Information. If the problem persists, contact Dell Technical Support for assistance.
SA-4511 SA-4512	SupportAssist is unable to send the collected system information from the device name because of an unknown error.	Perform Connectivity Test and make sure that connectivity to the Dell Upload Server is successful. To retry collecting the system information, select the device and click Send System Information.
SA-4513	SupportAssist is unable to send the collected system information from the device name because of an invalid file token.	Perform Connectivity Test and make sure that connectivity to the Dell Upload Server is successful. To retry collecting the system information, select the device and click Send System Information. If the problem persists, contact Dell Technical Support for assistance.
SA-4514	SupportAssist is unable to send the collected system information from the device name because the collection file is corrupted.	Perform Connectivity Test and make sure that connectivity to the Dell Upload Server is successful. To retry collecting the system information, select the device and click Send System Information. If the problem persists, contact Dell Technical Support for assistance.
SA-4521	SupportAssist is unable to send the collected system information from the device name because the proxy server is not reachable.	Verify the proxy server settings in SupportAssist. Make sure that the proxy server is reachable. To retry collecting the system information, select the device and click Send System Information. If the problem persists, contact your network administrator for assistance.
SA-4522	SupportAssist is unable to send the collected system information from the device name because an attempt to connect to proxy server is unsuccessful.	Verify the proxy server settings in SupportAssist. Make sure that the proxy server is reachable. To retry collecting the system information, select the device and click Send System Information. If the problem persists, contact your network administrator for assistance.
SA-4523	SupportAssist is unable to send the collected system information from the device name because the proxy server user name or password is incorrect.	Make sure that the proxy server user name and password you have entered in SupportAssist are correct. To retry collecting the system information, select the device and click Send System Information. If the problem persists, contact your network administrator for assistance.
SA-4524	SupportAssist is unable to send the collected system information from the device name because of an unknown error with reaching the proxy server.	Verify the proxy server settings in SupportAssist. Make sure that the proxy server is reachable. To retry collecting the system information, select the device and click Send System Information. If the problem persists, contact your network administrator for assistance.
SA-4550	SupportAssist is unable to collect system information from the device name because the hard-drive space available on the server on which SupportAssist is installed has become critically low.	For information about the hard-drive space requirements for a SupportAssist environment, see Hardware requirements.