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Dell SupportAssist Version 1.2 for Servers User’s Guide

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Installing SupportAssist (Linux)

Prerequisites

  • Ensure that you have downloaded the SupportAssist installation package for Linux operating systems.
  • Ensure that you are logged in to the system with root privileges.
  • Ensure that Net-SNMP is installed on the system. For information on installing Net-SNMP, see Installing Net-SNMP (Linux only) .
    • NOTE: If you choose to install Net-SNMP after installing SupportAssist, ensure that you run the script file, snmptrapdServiceConfiguration.sh, after installing Net-SNMP. The script file will be available at /opt/dell/supportassist/scripts after the installation of SupportAssist is completed.
  • Ensure that the system meets the requirements for installing SupportAssist. See Minimum requirements for installing and using SupportAssist .

Steps

  1. Open the terminal window on the system running the Linux operating system.
  2. Browse to the folder where the SupportAssist installation package is available.
  3. Perform one of the following:
    • Type chmod 744 supportassist_1.x.x.bin and press Enter.
    • Type chmod +x supportassist_1.x.x.bin and press Enter.
  4. Type ./supportassist_1.x.x.bin and press Enter. The Welcome to the Dell SupportAssist Installer message is displayed.
  5. To continue, type c. The SupportAssist License Agreement is displayed.
  6. Read the license agreement and type y to start the installation. After the installation is completed, the SupportAssist Login page opens in a web browser window.
    Figure 1. Login pageLogin page
    • NOTE: If the initialization of the SupportAssist service takes longer than expected, an error message is displayed. If this issue occurs, close the web browser and try accessing SupportAssist later. For instructions to access SupportAssist, see Opening the SupportAssist user interface .
    • NOTE: If you are using a Linux terminal emulator such as PuTTY to remotely install SupportAssist, the SupportAssist Login page is not displayed. In such a scenario, you must access the SupportAssist Login page by using one of the following methods:
      • Log in to a remote system and access the following web address by using a web browser:

        https://<IP address or host name of server on which SupportAssist is installed>:2607/SupportAssist

        • NOTE: You can access SupportAssist from a remote system only if port 2607 is open on the system where SupportAssist is installed.
      • Log in to the local system and access the following web address by using a web browser:

        http://localhost:9090/SupportAssist

  7. Type the user name and password of a user with root privileges on the system where SupportAssist is installed, and then click Log In. The Dell SupportAssist Setup Wizard is displayed.

Next steps

Follow the instructions in the Dell SupportAssist Setup Wizard to complete the registration of SupportAssist.

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