- Notes, cautions, and warnings
- Overview
- Getting started
with SupportAssist
- Downloading the SupportAssist installation package
- Minimum requirements for installing and using SupportAssist
- Installing SupportAssist
- Registering SupportAssist
- Setting up an SELinux enabled system to receive alerts
- Upgrading SupportAssist (Windows only)
- Opening the SupportAssist user interface
- Logging in to SupportAssist
- Logging out of SupportAssist
- Adding devices for monitoring
- Viewing cases and devices
- Device grouping
- Understanding maintenance mode
- Maintaining SupportAssist capability
- Configuring email notifications
- Configuring
data collection settings
- Prerequisites for collecting system information
- Enabling or disabling the automatic collection of system information on case creation
- Enabling or disabling the periodic collection of system information from all devices
- Customizing the schedule for periodic collection of system information
- Disabling the periodic collection of system information from specific devices
- Enabling or disabling the collection of identity information
- Enabling or disabling the collection of software information and the system log
- Accessing the collected data
- Using SupportAssist to collect and send system information
- Other useful
information
- SupportAssist user groups
- Opting in or opting out from ProSupport Plus server recommendation report emails
- Sending the system information manually
- Support for automatically installing or upgrading OMSA
- Support for automatically configuring SNMP settings
- Device correlation
- Detection of hardware issues in attached storage devices
- Support for Dell OEM servers
- Installing Net-SNMP (Linux only)
- Configuring sudo access for SupportAssist (Linux)
- Default schedule for collection of system information
- Types of email notifications
- Ensuring successful communication between the SupportAssist application and the SupportAssist server
- Accessing the SupportAssist application logs
- Event storm handling
- Accessing the context-sensitive help
- Viewing SupportAssist product information
- Uninstalling SupportAssist
- Identifying the generation of a Dell PowerEdge server
- Troubleshooting
- Installing SupportAssist
- SupportAssist registration
- Opening the SupportAssist user interface
- Logging in to SupportAssist
- Unable to add device
- OMSA not installed
- SNMP not configured
- New version of OMSA available
- Unable to configure SNMP
- Unable to verify SNMP configuration
- Unable to install OMSA
- Unable to verify OMSA version
- Unexpected error occurred
- Unable to reach device
- Authentication failed
- Unable to gather system information
- Insufficient storage space to gather system information
- Unable to export collection
- Unable to reach Dell upload server
- Timed out sending system information
- Clearing System Event Log failed
- Maintenance mode
- Auto update
- Unable to edit device credentials
- Automatic case creation
- Scheduled tasks
- SupportAssist service
- Other services
- Security
- Error code appendix
- Dell SupportAssist user interface
- Related documents and resources
Dell SupportAssist Version 1.2 for Servers User’s Guide
Related documents and resources
In addition
to this guide you can access the following guides available on the
Dell Support website.
| Document title | How to access the document |
|---|---|
| Dell SupportAssist Version 1.2 for Servers User’s Guide | Visit Dell.com/ServiceabilityTools. |
| Dell SupportAssist Version 1.2 for Servers Quick Setup Guide | |
| Dell SupportAssist Version 1.2 for Servers Support Matrix | |
| Dell SupportAssist Version 1.2 for Servers Release Notes | |
| Dell SupportAssist Version 1.2 for Servers Reportable Items for Windows | |
| Dell SupportAssist Version 1.2 for Servers Reportable Items for Linux | |
| Dell OpenManage Server Administrator Installation Guide | Visit Dell.com/OpenManageManuals and click OpenManage Server Administrator. |
| Dell OpenManage Server Administrator User’s Guide | |
| iDRAC User’s Guide | Visit Dell.com/ESMmanuals and click Remote Access Controller. |
| Dell SupportAssist: Alert Policy | Visit Dell.com/SupportAssistGroup. |
| Managing Windows Device Credentials in SupportAssist Using Service Account |
Video tutorials
You can access the following video tutorials related to SupportAssist for Servers.
| Video title | How to access the videos |
|---|---|
| Monitoring Local System (Windows) | Visit the Dell TechCenter channel on YouTube, and click Playlist. On the playlist, click SupportAssist for Servers. |
| Monitoring Local System (Linux) | |
| Adding Devices | |
| Configuring Alert Destination (Windows) | |
| Configuring Alert Destination (Linux) | |
| Auto Installation or Upgrade of OMSA | |
| Device Grouping | |
| Viewing Collections | |
| Clearing System Event Log |
SupportAssist community
You can also find video tutorials, peer-to-peer questions, user’s guides, and other useful information on the Dell SupportAssist community forum at Dell.com/SupportAssistGroup.Dell Remote Consulting Service
You can use your existing Dell Remote Consulting Service contract or place an order and schedule time with a systems management deployment expert for SupportAssist installation, set up, and configuration from start to finish. For more information, see the Remote Consulting Services service description document. Please provide ratings (1-5 stars).
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