Dell SupportAssist Version 1.2 for Servers User’s Guide

Dell OEM-ready devices (either re-branded or de-branded Dell hardware), when added, are classified under the re-branded name and not the original Dell hardware name. All of the functionality available for Dell standard devices, such as alerts handling, automatic case creation (when the support level has been validated at the time of the support incident as ProSupport or ProSupport Plus), and ProSupport Plus reports are available for OEM-ready devices. On ProSupport Plus reports, OEM-ready devices are listed with the re-branded name.

Automatic case creation is supported through Dell Enterprise Technical Support and not available for other support case service request management systems.

As with any system that is modified for custom solutions, Dell recommends that you verify all SupportAssist features to ensure proper operation with those modifications.