Dell SupportAssist Version 1.2 for Servers User’s Guide

If you experience any issues with the registration of SupportAssist:

• Verify if the server on which SupportAssist is installed can connect to the internet.
• If the server on which SupportAssist is installed connects to the internet through a proxy server, provide the proxy server details in the SupportAssist setup wizard.
• Verify if the network settings of the server on which SupportAssist is installed are correct.
• Ensure that the registration details, such as first name, last name, email address, and phone number you have provided are valid.
• Verify if port 443 is open on the firewall to access https://apidp.dell.com
• Perform Connectivity Test and ensure that connectivity to the SupportAssist server is successful. See Performing the connectivity test. If the test is successful, close the web browser, open the SupportAssist user interface again and retry the registration.
• Retry the registration after some time.