Skip to main content
Sign Out

Welcome to Dell

My Account
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products
  • Manage your Dell EMC sites, products, and product-level contacts using Company Administration.
Sign In Create an Account Dell Financial Services Premier Sign In Partner Program Sign In
Contact Us

Your Dell.com Carts

Dell SupportAssist Version 1.2 for Servers User’s Guide

PDF

Unable to edit device credentials

If an error message is displayed stating that SupportAssist is unable to edit the credentials of a device:

  • Verify if the device is reachable from the server on which SupportAssist is installed.
  • Verify if the device credentials (user name and password) you provided are correct.
  • If you are editing the credentials of a device running a Windows operating system:
    • Verify if the credentials you provided have administrator rights on the device.
    • Verify if the Windows Management Instrumentation (WMI) service is running on the device.
    • If the issue persists, review the instructions in “Securing a Remote WMI Connection” technical documentation at msdn.microsoft.com.
  • If you are editing the credentials of a device running a Linux operating system:
    • Verify if the credentials you provided have root, super user, or sudo user rights on the device. If you provide the user name and password of a sudo user, ensure that the sudo user is configured for SupportAssist. For information on configuring the sudo user, see Configuring sudo access for SupportAssist .
    • Verify if the Secure Shell (SSH) service is running on the device.
    • Verify if SSH password authentication is enabled (enabled by default).
  • If the error message states that SupportAssist is unable to edit the credentials of the device because the SSL encryption level of the device is set to 256 bit or higher:
    1. Download the Zulu Cryptographic Extension Kit available at the Azul Systems website.
    2. Extract the downloaded file.
    3. Copy the local_policy.jar and US_export_policy.jar files and paste them at one of the following location on the system on which SupportAssist is installed:
      • On Windows: C:\Program Files\Dell\SupportAssist\jre\lib\security
      • On Linux: /opt/dell/supportassist/jre/lib/security
    4. Restart the SupportAssist service and retry the operation.

Rate this content

Accurate
Useful
Easy to understand
Was this article helpful?
0/3000 characters
  Please provide ratings (1-5 stars).
  Please provide ratings (1-5 stars).
  Please provide ratings (1-5 stars).
  Please select whether the article was helpful or not.
  Comments cannot contain these special characters: <>()\