- Notes, cautions, and warnings
- Overview
- Getting started
with SupportAssist
- Downloading the SupportAssist installation package
- Minimum requirements for installing and using SupportAssist
- Installing SupportAssist
- Registering SupportAssist
- Setting up an SELinux enabled system to receive alerts
- Upgrading SupportAssist (Windows only)
- Opening the SupportAssist user interface
- Logging in to SupportAssist
- Logging out of SupportAssist
- Adding devices for monitoring
- Viewing cases and devices
- Device grouping
- Understanding maintenance mode
- Maintaining SupportAssist capability
- Configuring email notifications
- Configuring
data collection settings
- Prerequisites for collecting system information
- Enabling or disabling the automatic collection of system information on case creation
- Enabling or disabling the periodic collection of system information from all devices
- Customizing the schedule for periodic collection of system information
- Disabling the periodic collection of system information from specific devices
- Enabling or disabling the collection of identity information
- Enabling or disabling the collection of software information and the system log
- Accessing the collected data
- Using SupportAssist to collect and send system information
- Other useful
information
- SupportAssist user groups
- Opting in or opting out from ProSupport Plus server recommendation report emails
- Sending the system information manually
- Support for automatically installing or upgrading OMSA
- Support for automatically configuring SNMP settings
- Device correlation
- Detection of hardware issues in attached storage devices
- Support for Dell OEM servers
- Installing Net-SNMP (Linux only)
- Configuring sudo access for SupportAssist (Linux)
- Default schedule for collection of system information
- Types of email notifications
- Ensuring successful communication between the SupportAssist application and the SupportAssist server
- Accessing the SupportAssist application logs
- Event storm handling
- Accessing the context-sensitive help
- Viewing SupportAssist product information
- Uninstalling SupportAssist
- Identifying the generation of a Dell PowerEdge server
- Troubleshooting
- Installing SupportAssist
- SupportAssist registration
- Opening the SupportAssist user interface
- Logging in to SupportAssist
- Unable to add device
- OMSA not installed
- SNMP not configured
- New version of OMSA available
- Unable to configure SNMP
- Unable to verify SNMP configuration
- Unable to install OMSA
- Unable to verify OMSA version
- Unexpected error occurred
- Unable to reach device
- Authentication failed
- Unable to gather system information
- Insufficient storage space to gather system information
- Unable to export collection
- Unable to reach Dell upload server
- Timed out sending system information
- Clearing System Event Log failed
- Maintenance mode
- Auto update
- Unable to edit device credentials
- Automatic case creation
- Scheduled tasks
- SupportAssist service
- Other services
- Security
- Error code appendix
- Dell SupportAssist user interface
- Related documents and resources
Dell SupportAssist Version 1.2 for Servers User’s Guide
Overview
Dell SupportAssist for Servers is an application that
enables automated support from Dell by proactively identifying hardware
issues in Dell devices. When an issue is detected, SupportAssist automatically
opens a support case with Dell Technical Support and sends you an
email notification. Data required for troubleshooting the issue is
automatically collected and sent securely to Dell Technical Support.
The collected data helps Dell Technical Support to provide you an
enhanced, personalized, and efficient support experience. SupportAssist
capability also includes a proactive response from Dell Technical
Support to help you resolve the issue.
- NOTE: SupportAssist capabilities supported on a monitored Dell device may vary based on the Dell service contract. For more information about the capabilities of SupportAssist, see SupportAssist capabilities available with Dell service contracts.
Installing and using SupportAssist is optional, and
results in improved support, products, and services designed to meet
your needs. SupportAssist Version 1.2 for Servers automates support
from Dell Technical Support for:
- Dell’s 9th to 13th generation of PowerEdge servers
- Dell PowerEdge C Series servers
- Dell XC Series of Web-scale Hyper-converged Appliances
- Dell PowerVault NX devices
- Dell PowerVault DL devices
- Dell OEM-ready servers
This document provides the information required for
installing and using SupportAssist to monitor devices for hardware
issues, collect system information, and automatically create a support
case when an issue is detected.
- NOTE: In this document, the term local system refers to the system on which you install SupportAssist; remote device refers to any other device that you want SupportAssist to monitor for hardware issues. By default, SupportAssist automatically monitors hardware issues that may occur on the local system. To allow SupportAssist to monitor hardware issues that may occur on remote devices, you must add each remote device in SupportAssist.
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