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Dell SupportAssist Version 1.2 for Servers User’s Guide

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Enabling or disabling the automatic collection of system information on case creation

Prerequisites

Ensure that you are logged in to SupportAssist with elevated or administrative privileges. See SupportAssist user groups and Granting elevated or administrative privileges to users .

About this task

By default, when a support case is created, SupportAssist automatically collects system information from the device with the issue and sends the information securely to Dell. If required, you can enable or disable the automatic collection of system information on case creation based on your preference.
  • NOTE: To receive the full benefits of the support, reporting, and maintenance offering of the ProSupport Plus service contract for a device, automatic collection of system information must be enabled.

Steps

  1. Click the Settings tab. The System Logs page is displayed.
  2. Click Preferences. The Preferences page is displayed.
  3. In Automated Tasks, depending on your requirement, select or clear the Start a collection when a new support case is created option.
    • NOTE: By default, the Start a collection when a new support case is created option is selected.
  4. Click Apply.

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