Dell SupportAssist Version 1.2 for Servers User’s Guide

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Device Inventory

The Device Inventory page displays the devices you have added. The following are the options available on the Devices tab.

Add — To add a device for monitoring.
Edit Credentials — To edit the user name and password required to log in to a device and collect system information.
Delete — To delete a device from SupportAssist.
Send System Information — To initiate the collection and upload of system information.
More Tasks — To access the following options:
- Clear System Event Log — To clear the System Event Log (SEL) or Embedded System Management (ESM) log.
- Maintenance — To enable or disable a device from maintenance.
- Dependencies — To install or upgrade OMSA and to configure SNMP settings.
Refresh — To refresh the device inventory view.

The Device Inventory page displays the device list as a group:

If no device group is created, below the column headers, the device inventory displays Ungrouped devices (Total devices: n) and the list of devices.
If device groups are created, for each device group, the device inventory displays Device_Group_Name (Total devices: n) and the list of devices in the group. Devices that are not grouped are displayed below the existing device groups.

The following table describes the automatically-generated inventory information for your supported Dell devices, as displayed in the Device Inventory page.

Table 1. Device Inventory
Column	Description
Name/IP Address	Displays the following information: Device name — Displays the display name, host name, or IP address depending on the information that was provided while adding the device. The device name is displayed as a link that you can click to open the Device Overview page. Collection status — When a collection occurs, a progress bar and a corresponding message are displayed to indicate the status of the collection. The possible collection status messages are as follows: For a collection that you manually initiate: Starting collection Collection in progress Sending collection For an automated collection that is initiated because a support case was created for a detected hardware issue: Starting collection for support case Collection for support case in progress Sending collection for support case NOTE: If a critical hardware issue is detected on a device with a Dell Basic Service entitlement, the automated collection is initiated. However, a support case is not created for that device. For an automated collection based on the default or configured collection schedule: Starting periodic collection Periodic collection in progress Sending periodic collection NOTE: When a collection that is initiated either manually or because of a support case is in progress on a device, by default, the check box that is used to select the device is disabled. Therefore, you cannot perform other SupportAssist-enabled operations (for example, install OMSA) on the device until the collection is completed. NOTE: In some instances, when a collection is in progress (manual) on a device another collection (periodic) may be initiated. In such scenarios, the collection status is displayed in the following order of priority: Manual collection Support case collection Periodic collection Maintenance mode — If the device is placed in maintenance mode, the maintenance mode icon is displayed.
Model	Model of the device. For example, PowerEdge M820.
Status	Displays the status of the SupportAssist functionality on the device, and the date and time the status was generated. The status can be categorized as follows: Informational status OK — The device is configured correctly for SupportAssist functionality. If the device was added for monitoring through agent-based method (OMSA), you must ensure that the device is configured to forward alerts to the local system. Installing OMSA — Installation or upgrade of Dell OpenManage Server Administrator (OMSA) is in progress. Configuring SNMP — Configuring the SNMP settings of the device is in progress. Clearing System Event Log — Clearing of the System Event Log is in progress. System Event Log cleared — System Event Log has been cleared successfully. Warning status OMSA not installed — OMSA is not installed on the device. SNMP not configured; OMSA not latest — SNMP settings of the device is not configured and the OMSA version installed on the device is prior to the recommended version of OMSA for SupportAssist. SNMP not configured — SNMP settings of the device is not configured. New version of OMSA available — A newer version of OMSA is available for installation on the device. Error status Unable to install OMSA — Installation of OMSA could not be completed. Unable to configure SNMP — SupportAssist is unable to configure the SNMP trap destination of the device. Unable to verify SNMP configuration — SupportAssist is unable to verify the SNMP configuration of the iDRAC. Unexpected error occurred — An unexpected error occurred when installing OMSA on the device. Unable to reach device — SupportAssist is unable to communicate with the device. Authentication failed — SupportAssist cannot login to the device. Unable to gather system information — SupportAssist is unable to gather system information from the device. Insufficient storage space to gather system information — The system on which SupportAssist is installed does not have sufficient space to gather system information from the device. Timed out sending system information — SupportAssist is unable to send the system information file to Dell because the time limit for uploading the file has expired. Proxy authentication method not supported — SupportAssist is unable to send the system information to Dell because SupportAssist does not support the authentication method of the proxy server. Only NTLM, Kerberos, and basic proxy authentication methods are supported. Unable to export collection — SupportAssist is unable to process the collected system information. Unable to reach Dell upload server — SupportAssist is unable to send the system information file because of a disruption in the connection to the receiving server hosted by Dell. Maintenance Mode — SupportAssist has placed the device in automatic maintenance mode because of an alert storm. No new support cases will be created while the device is in maintenance. For more information, see Understanding maintenance mode . Clearing System Event Log failed — SupportAssist is unable to clear the System Event Log or Embedded System Management logs on the device. NOTE: The error status may be displayed as a link that you can click to view a description of the issue and the possible resolution steps.