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Dell SupportAssist Version 1.2 for Servers User’s Guide

PDF

Installing SupportAssist (Windows)

Prerequisites

Steps

  1. Right-click the SupportAssist installer package and then click Run as administrator.
    • NOTE: Microsoft User Access Control (UAC) requires that the installation is performed with elevated privileges that are obtained only through the Run as administrator option. If you are logged in to the system as an administrator, double-click the installer package to install SupportAssist. However, ensure that you acknowledge the Open File - Security Warning dialog box to proceed.
    The Preparing to Install page is displayed briefly, and then the Welcome to Dell SupportAssist Installer page is displayed.
  2. Click Next. The License Agreement page is displayed.
    • NOTE: Installing and using SupportAssist requires that you allow Dell to save certain Personally Identifiable Information (PII) such as your contact information, device credentials, and so on. SupportAssist installation cannot proceed unless you agree to allow Dell to save your PII.
  3. Read about the information that SupportAssist collects from monitored devices, and select I Agree.
  4. Read the Dell End User License Agreement, select I Agree, and then click Install. The Installing Dell SupportAssist page is displayed briefly, and then the Installation Completed page is displayed.
  5. Click Finish to exit the SupportAssist installer. The SupportAssist Login page opens in a web browser window.
    Figure 1. Login pageLogin page
    • NOTE: If the initialization of the SupportAssist service takes longer than expected, an error message is displayed. If this issue occurs, close the web browser and try accessing SupportAssist later. For instructions to access SupportAssist, see Opening the SupportAssist user interface .
    • NOTE: If the system is a member of a domain, you must provide the user name in the [Domain\Username] format. For example, MyDomain\MyUsername. You can also use a period [ . ] to indicate the local domain. For example, .\Administrator.
  6. Type the Microsoft Windows operating system user name and password, and then click Log In. The Dell SupportAssist Setup Wizard is displayed.

Next steps

Follow the instructions in the Dell SupportAssist Setup Wizard to complete the registration of SupportAssist.

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