Dell SupportAssist Version 1.2 for Servers User’s Guide

Authentication failed

If a device displays an

Authentication failed status:

Click the error status link in the Status column on the Device Inventory page to view the possible resolution steps.
Verify if the device credentials (user name and password) you provided are correct. If the credentials have changed, update the credentials of the device. See Editing device credentials.
If you added the device by providing the operating system details (agent-based monitoring) and the device is running a Windows operating system:
- Verify if the credentials you provided have administrator rights on the device.
- Verify if the WMI service is running on the device.
- If the issue persists, review the instructions in “Securing a Remote WMI Connection” technical documentation at msdn.microsoft.com.
If you added the device by providing the operating system details (agent-based monitoring) and the device is running a Linux operating system:
- Verify if the credentials you provided have root, super user, or sudo user rights on the device. If you provide the user name and password of a sudo user, ensure that the sudo user is configured for SupportAssist. For information on configuring the sudo user, see Configuring sudo access for SupportAssist .
- Verify if the SSH service is running on the device.
- Verify if SSH password authentication is enabled (enabled by default).