Dell SupportAssist Version 1.2 for Servers User’s Guide

By default, SupportAssist automatically collects system information from all monitored devices at periodic intervals. SupportAssist also collects system information automatically from a monitored device when a support case is created for an issue with the device. If required, you can configure the data collection options based on your preference. For example, you can:

• Disable the automatic collection of system information from monitored devices when a support case is created or updated. See Enabling or disabling the automatic collection of system information on case creation .
• Disable the periodic collection of system information from all monitored devices. See Enabling or disabling the periodic collection of system information from all devices .
• Customize the schedule for periodic collection of system information. See Customizing the schedule for periodic collection of system information
• Disable the periodic collection of system information from specific devices. See Disabling the periodic collection of system information from specific devices .
• Disable the collection of identity information from all monitored devices. See Enabling or disabling the collection of identity information .
• Disable the collection of software information and the system log from all monitored devices. See Enabling or disabling the collection of software information and the system log .