- Notes, cautions, and warnings
- Overview
- Getting started
with SupportAssist
- Downloading the SupportAssist installation package
- Minimum requirements for installing and using SupportAssist
- Installing SupportAssist
- Registering SupportAssist
- Setting up an SELinux enabled system to receive alerts
- Upgrading SupportAssist (Windows only)
- Opening the SupportAssist user interface
- Logging in to SupportAssist
- Logging out of SupportAssist
- Adding devices for monitoring
- Viewing cases and devices
- Device grouping
- Understanding maintenance mode
- Maintaining SupportAssist capability
- Configuring email notifications
- Configuring
data collection settings
- Prerequisites for collecting system information
- Enabling or disabling the automatic collection of system information on case creation
- Enabling or disabling the periodic collection of system information from all devices
- Customizing the schedule for periodic collection of system information
- Disabling the periodic collection of system information from specific devices
- Enabling or disabling the collection of identity information
- Enabling or disabling the collection of software information and the system log
- Accessing the collected data
- Using SupportAssist to collect and send system information
- Other useful
information
- SupportAssist user groups
- Opting in or opting out from ProSupport Plus server recommendation report emails
- Sending the system information manually
- Support for automatically installing or upgrading OMSA
- Support for automatically configuring SNMP settings
- Device correlation
- Detection of hardware issues in attached storage devices
- Support for Dell OEM servers
- Installing Net-SNMP (Linux only)
- Configuring sudo access for SupportAssist (Linux)
- Default schedule for collection of system information
- Types of email notifications
- Ensuring successful communication between the SupportAssist application and the SupportAssist server
- Accessing the SupportAssist application logs
- Event storm handling
- Accessing the context-sensitive help
- Viewing SupportAssist product information
- Uninstalling SupportAssist
- Identifying the generation of a Dell PowerEdge server
- Troubleshooting
- Installing SupportAssist
- SupportAssist registration
- Opening the SupportAssist user interface
- Logging in to SupportAssist
- Unable to add device
- OMSA not installed
- SNMP not configured
- New version of OMSA available
- Unable to configure SNMP
- Unable to verify SNMP configuration
- Unable to install OMSA
- Unable to verify OMSA version
- Unexpected error occurred
- Unable to reach device
- Authentication failed
- Unable to gather system information
- Insufficient storage space to gather system information
- Unable to export collection
- Unable to reach Dell upload server
- Timed out sending system information
- Clearing System Event Log failed
- Maintenance mode
- Auto update
- Unable to edit device credentials
- Automatic case creation
- Scheduled tasks
- SupportAssist service
- Other services
- Security
- Error code appendix
- Dell SupportAssist user interface
- Related documents and resources
Dell SupportAssist Version 1.2 for Servers User’s Guide
New version of OMSA available
If a device displays a
New version
of OMSA available
status:
- Install OMSA on the device using the Install/Upgrade OMSA option. See Installing or upgrading OMSA .
- If the installation of OMSA cannot be completed successfully even after repeated attempts, log in to the device and manually download and install the recommended version of OMSA on the device. For information on the recommended version of OMSA, see the Dell SupportAssist Version 1.2 for Servers Support Matrix at Dell.com/ServiceabilityTools.
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