Dell SupportAssist Version 1.2 for Servers User’s Guide

You can add (discover) a single device in SupportAssist by using both the host operating system IP address and iDRAC IP address of the device. In such a scenario, the Device Inventory page displays two separate listings for the same device. SupportAssist receives alerts from the device through both the operating system and the iDRAC. However, for operational purposes, SupportAssist correlates the operating system IP address and iDRAC IP address of the device and considers the device as a single device. The following are the expected behaviors when a device is correlated:

• Alerts originating from the operating system and the iDRAC are correlated and a support case is created for the Service Tag of the device.
• When system information is collected, both the Device Inventory listings display the same status.
• For manual collection of system information — System information is gathered through the selected device listing in the Device Inventory page. For example, if the operating system listing is selected, system information is gathered through the operating system. However, if SupportAssist is unable to connect to the device by using the operating system IP address, system information is gathered through the iDRAC.
• For periodic collections and on case creation — System information is typically gathered through the operating system. However, if SupportAssist is unable to connect to the device by using the operating system IP address, system information is gathered through the iDRAC.