Dell SupportAssist Version 1.2 for Servers User’s Guide

The server on which SupportAssist is installed must be able to communicate with the SupportAssist server hosted by Dell to:

• Automatically create a support case if there is a problem with a device in your environment.
• Upload the generated system log collection to Dell.

To ensure that the SupportAssist application is able to successfully communicate with the SupportAssist server:

• The server on which the SupportAssist application is installed must be able to connect to the following destinations:

  • https://apidp.dell.com — end point for the SupportAssist server. On the server on which SupportAssist is installed, verify if you can access the following location using the web browser: https://apidp.dell.com.
  • https://is.us.dell.com/FUS/api/2.0/uploadfile — the file upload server where the collected system information is uploaded.
  • https://downloads.dell.com/ — for downloading Dell OpenManage Server Administrator (OMSA) and also for getting new SupportAssist release information. On the server on which SupportAssist is installed, verify if you can access the following location using the web browser: https://downloads.dell.com/

  • On the server on which SupportAssist is installed, verify if port 443 is open for is.us.dell.com, downloads.dell.com, and api.dell.com. You can use a telnet client to test the connection. For example, use the following command: o downloads.dell.com 443

• On the server on which SupportAssist is installed, verify if the network settings are correct.

• If the server on which SupportAssist is installed connects the Internet through a proxy server, configure the proxy settings in SupportAssist. See Configuring proxy server settings .

If the communication problem persists, contact your network administrator for further assistance.