Dell SupportAssist Version 1.2 for Servers User’s Guide

SupportAssist intelligently handles event storm conditions, allowing up to nine separate alerts from a monitored device within a 60-minute timespan. However, if 10 or more separate alerts are received from a device, SupportAssist automatically places the device in maintenance mode. Maintenance mode prevents any further processing of alerts from the device, enabling you to make infrastructure changes without creating unnecessary support cases. After 30 minutes in maintenance mode, SupportAssist automatically removes the device from maintenance mode and resumes normal alert processing for the device. For more information about maintenance mode, see Understanding maintenance mode .