- Notes, cautions, and warnings
- Overview
- Getting started
with SupportAssist
- Downloading the SupportAssist installation package
- Minimum requirements for installing and using SupportAssist
- Installing SupportAssist
- Registering SupportAssist
- Setting up an SELinux enabled system to receive alerts
- Upgrading SupportAssist (Windows only)
- Opening the SupportAssist user interface
- Logging in to SupportAssist
- Logging out of SupportAssist
- Adding devices for monitoring
- Viewing cases and devices
- Device grouping
- Understanding maintenance mode
- Maintaining SupportAssist capability
- Configuring email notifications
- Configuring
data collection settings
- Prerequisites for collecting system information
- Enabling or disabling the automatic collection of system information on case creation
- Enabling or disabling the periodic collection of system information from all devices
- Customizing the schedule for periodic collection of system information
- Disabling the periodic collection of system information from specific devices
- Enabling or disabling the collection of identity information
- Enabling or disabling the collection of software information and the system log
- Accessing the collected data
- Using SupportAssist to collect and send system information
- Other useful
information
- SupportAssist user groups
- Opting in or opting out from ProSupport Plus server recommendation report emails
- Sending the system information manually
- Support for automatically installing or upgrading OMSA
- Support for automatically configuring SNMP settings
- Device correlation
- Detection of hardware issues in attached storage devices
- Support for Dell OEM servers
- Installing Net-SNMP (Linux only)
- Configuring sudo access for SupportAssist (Linux)
- Default schedule for collection of system information
- Types of email notifications
- Ensuring successful communication between the SupportAssist application and the SupportAssist server
- Accessing the SupportAssist application logs
- Event storm handling
- Accessing the context-sensitive help
- Viewing SupportAssist product information
- Uninstalling SupportAssist
- Identifying the generation of a Dell PowerEdge server
- Troubleshooting
- Installing SupportAssist
- SupportAssist registration
- Opening the SupportAssist user interface
- Logging in to SupportAssist
- Unable to add device
- OMSA not installed
- SNMP not configured
- New version of OMSA available
- Unable to configure SNMP
- Unable to verify SNMP configuration
- Unable to install OMSA
- Unable to verify OMSA version
- Unexpected error occurred
- Unable to reach device
- Authentication failed
- Unable to gather system information
- Insufficient storage space to gather system information
- Unable to export collection
- Unable to reach Dell upload server
- Timed out sending system information
- Clearing System Event Log failed
- Maintenance mode
- Auto update
- Unable to edit device credentials
- Automatic case creation
- Scheduled tasks
- SupportAssist service
- Other services
- Security
- Error code appendix
- Dell SupportAssist user interface
- Related documents and resources
Dell SupportAssist Version 1.2 for Servers User’s Guide
Support for automatically installing or upgrading OMSA
To monitor a device through the agent-based method,
SupportAssist requires the Dell OpenManage Server Administrator (OMSA)
agent to be installed and running on the device. The OMSA agent is
an application that monitors the health of various components of the
device on which it is installed. When OMSA is installed and running
on a device, the OMSA agent generates an alert whenever a hardware
event occurs on the device. SupportAssist receives the alert from
the device and processes the alert to identify if the alert indicates
a hardware issue. For more information on OMSA, visit
Delltechcenter.com/OMSA.
- NOTE: The SupportAssist recommended version of OMSA may vary depending on the generation of the PowerEdge server and the operating system running on the server. For information on the recommended versions of OMSA, see the Dell SupportAssist Version 1.2 for Servers Support Matrix at Dell.com/ServiceabilityTools.
SupportAssist has the capability to automatically
download and install the recommended version of OMSA on monitored
devices. By default, when a device is added for agent-based monitoring,
SupportAssist verifies if the recommended version of OMSA is installed
on the device.
- If OMSA is not installed on the device, SupportAssist
prompts for your confirmation to download and install the recommended
version of OMSA on the device. On confirmation, SupportAssist downloads
and installs OMSA in the background. The OMSA installation status
is displayed in the
Status column on the
Device Inventory page. If you choose not to install OMSA,
the status of the device is displayed as
OMSA not installed. To install OMSA at a later time, you can use the
option on the
Device Inventory page.
- If OMSA is already installed on the device, SupportAssist
verifies if the version of OMSA matches with the recommended OMSA
version for SupportAssist. If the existing version of OMSA is not
the recommended version, but supports direct upgrade to the recommended
version of OMSA, SupportAssist prompts for your confirmation to download
and upgrade OMSA on the device. The OMSA upgrade status is displayed
in the
Status column on the
Device
Inventory
page. If you choose not to upgrade OMSA, the
status of the device is displayed as
New version
of OMSA available
. To upgrade OMSA at a later time, use
the
option on the
Device Inventory page.
- NOTE: Direct upgrade to OMSA version n is supported only from the two previous versions (n-2) of OMSA. If direct upgrade is not supported, you must manually download and upgrade OMSA on the device. For example, if OMSA version 7.0 is already installed on the device, but the recommended version of OMSA is 7.4, you must manually upgrade from OMSA version 7.0 to 7.2. After upgrading to OMSA version 7.2, you can upgrade to OMSA version 7.4 using the option on the Device Inventory page or you can manually download and upgrade to OMSA version 7.4.
- NOTE: When you allow or use SupportAssist to install or upgrade OMSA, the downloaded packages of OMSA are retained in the SupportAssist installation folder. If a compatible version of OMSA was already downloaded during an earlier operation, SupportAssist does not download OMSA again. In this scenario, SupportAssist only installs or upgrades OMSA on the device using the already downloaded version of OMSA.
If the recommended version of OMSA is installed and
running on the device, the status of the device is displayed as
OK.
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