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Dell SupportAssist Version 1.2 for Servers User’s Guide

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Viewing support cases

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To view the support cases that may have been created automatically, click the Cases tab displayed in the SupportAssist user interface. A progress indicator may appear at the bottom of the page to indicate that SupportAssist is in the process of updating the cache of open support cases.
Figure 1. Cases pageCases page
  • NOTE: By default, the case list is sorted by Date Opened, in descending order.
  • NOTE: Support cases that were opened prior to SupportAssist installation and support cases that were opened when you contacted Dell Technical Support are not displayed on the Cases page.
Support case information is automatically available, for supported devices that have valid Service Tags when SupportAssist connects to the Dell support case and service contract databases over the internet. Support case information is refreshed only in the following situations:
  • When you open the Cases page.
  • When you click the RefreshRefresh link on the Cases page.
  • When the Cases page is open and you refresh the web browser window.

After SupportAssist has completed its open support cases update, the Cases page displays the current support cases. For information on the fields and details displayed on the Cases page, see Case list .

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