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Dell EMC OpenManage Essentials Version 2.5 User's Guide

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Installing SupportAssist Enterprise

SupportAssist Enterprise integrates with OpenManage Essentials to provide proactive support capabilities for enterprise servers, storage, and networking solutions using the existing environment data. SupportAssist collects information from supported devices, and automatically creates support cases when issues arise. This helps Dell EMC to provide you an enhanced, personalized, and efficient support experience.

To install SupportAssist:

  • NOTE: Before you begin, make sure that:
    • The system is able to connect to the Internet.
    • You have the Administrator rights on the system.
    • On the firewall, port 443 is open to access https://ftp.dell.com.
  1. Extract the OpenManage Essentials installation package.
  2. In the folder where you extracted the installation package, double-click the Autorun.exe file. The OpenManage Install window is displayed.
  3. If OpenManage Essentials version 2.5 is not installed on the system, make sure that Dell EMC OpenManage Essentials is selected.
  4. Select Dell EMC SupportAssist Enterprise, and then click Install. If you selected Dell EMC OpenManage Essentials and Dell EMC SupportAssist Enterprise, installation of OpenManage Essentials is completed and then SupportAssist Enterprise is installed. The system prerequisites for installing SupportAssist Enterprise are verified. If the system prerequisites are met, the Welcome to Dell EMC SupportAssist Enterprise Installer window is displayed.
  5. Click Next. The License Agreement window is displayed.
  6. Read the terms in the communication requirements and click I Agree.
    • NOTE: SupportAssist Enterprise installation requires that you allow Dell EMC to save certain Personally Identifiable Information (PII) such as your contact information, administrator credentials of the devices to be monitored, and so on. SupportAssist installation cannot proceed unless you allow Dell EMC to save your PII.
  7. Read the software license agreement, click I Agree, and then click Next. If the system connects to the Internet through a proxy server, the Proxy Settings window is displayed. Else, the Installing SupportAssist Enterprise window is displayed briefly, and then the Installation Completed window is displayed.
  8. If the Proxy Settings window is displayed, provide the following:
    1. In the Server Address field, type the proxy server address or name.
    2. In the Port field, type the proxy port number.
      • NOTE: If the proxy server credentials are not provided, SupportAssist Enterprise connects to the proxy server as an anonymous user.
    3. If the proxy server requires authentication, select Proxy requires authentication, and then provide the following information in the corresponding fields:
      • Username — The user name must contain one or more printable characters, and must not exceed 104 characters.
      • Password — The password must contain one or more printable characters, and must not exceed 127 characters.
      • Confirm Password — Re-enter the password. The password must match with the one provided in the Password field.
    4. Click Install. The proxy settings are validated. If the validation is unsuccessful, verify the proxy settings and try again or contact your network administrator for assistance.
    5. In the Validation Successful dialog box, click OK.
    The Installing SupportAssist Enterprise window is displayed briefly, and then the Installation Completed window is displayed.
  9. Click Finish.
When you start SupportAssist Enterprise, the SupportAssist Enterprise Setup Wizard is displayed. You must complete all steps in the SupportAssist Enterprise Setup Wizard before you can use SupportAssist Enterprise. For more information, see the Dell EMC SupportAssist Enterprise User’s Guide at www.dell.com/ServiceabilityTools.
  • NOTE: If the installation of SupportAssist Enterprise fails, you can retry the installation later. To retry the installation, right-click the Dell EMC SupportAssistSetup.exe file available at C:\Program Files\Dell\SysMgt\Essentials\SupportAssistSetup and select Run as administrator.

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