Dell Encryption

Learn about the system requirements that must be met when installing Dell BitLocker Manager or Dell Data Protection BitLocker Manager.

Learn how to decrypt Dell Data Security and Dell Data Protection software that is used to manage external media devices by following these instructions.

Learn how to install Dell Encryption Personal by following these step-by-step instructions for either the user interface (UI) or the command line (CLI).

Learn how to collect logs for Dell Encryption Enterprise for Mac or Dell Data Protection Enterprise Edition for Mac by following these instructions.

This article provides information about how to add exclusions to add to Dell Data Protection | Enterprise Edition and Webroot to resolve compatibility issues.

Learn how to collect logs for Dell Security Management Server Virtual by following these step-by-step instructions.

DiagnosticInfo can be used to collect logs for Dell Data Security and Dell Data Protection applications.

This article includes the workflows showcasing how the clients activate and what services, ports, and communication methods are leveraged.

This guide helps an administrator configure their environment and offers guidance to configure SmartCard Authentication.

Learn about how to configure proxy settings for Dell Security Management Server or Dell Data Protection Enterprise Edition Server using these instructions.

This article covers how to move the Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition Server) structured query language (SQL) database to another SQL Server.

Learn about why pre-boot authentication may fail to activate when self-encrypting drive (SED) Block SID Authentication is enabled.

This article provides instructions on how to resolve a conflict between Trend Micro and Dell Encryption (formerly Dell Data Protection | Encryption).

Specific directories, files, and extensions must be excluded within an anti-virus product when using Dell Encryption Enterprise (formerly Dell Data Protection | Enterprise Edition) or Dell Encryption Personal (Dell Data Protection | Personal Edition).

Learn about the system requirements that must be met when installing Dell Security Management Server Virtual or Dell Data Protection Virtual Edition.

Dell Encryption Enterprise BitLocker Manager (formerly Dell Data Protection | BitLocker Manager) offers protection and security by leveraging Microsoft's integrated full volume encryption protocol, commonly referenced as BitLocker.

Customers experiencing slow server response times during activation may have the activation fail because the timeout period to communicate with the server expires.

This article identifies which versions of Dell Encryption Enterprise Shield (formerly Dell Data Protection | Enterprise Edition Shield) and Dell Encryption Personal (formerly Dell Data Protection | Personal Edition) are fully compatible with Windows 10.

This article provides international support phone numbers for the Dell Data Security products.

This article provides a walkthrough of the decryption process without uninstalling Dell Data Protection | Personal Edition.

Learn how to back up the Dell Data Security or Dell Data Protection server provisionData.pfx Advanced Threat Prevention certificate and how to restore it.

Learn how to configure Simple Mail Transfer Protocol (SMTP) settings for Dell Data Security or Dell Data Protection servers with these instructions.

Learn how to download Dell Security Management Server and Dell Security Management Server Virtual by following these instructions.

Learn how to uninstall Dell Data Security and Dell Data Protection products using the Dell Data Security Uninstaller.

This article provides information how to reinstall Dell Encryption (formerly Dell Data Protection | Encryption) using previous keys.

This article contains instructions for common recovery scenarios in Dell Encryption Enterprise Self-Encrypting Drive Manager and Dell Full Disk Encryption.

This article describes the Security Information and Event Management integration process.

Learn how to identify the version of Dell Full Disk Encryption by following these step-by-step instructions.

Learn about how to stop or start Dell Security Management Server Virtual services by following these step-by-step instructions.

Learn step-by-step instructions for how to install Dell Encryption Enterprise Self-Encrypting Drive Manager and Dell Encryption Personal Self-Encrypting Drive Manager.

This article describes the various services and functionalities for the Dell Data Security line of products.

This document is to assist customers with the minimum requirements to request SSL/TLS certificates for use by the Dell Data Security server.

This article discusses how to add an Active Directory Endpoint Group in Dell Security Management Server (formerly Dell Data Protections Server).

Learn step-by-step instructions about how to create a secure shell (SSH) user in Dell Security Management Server Virtual.

This article discusses how to disable server encryption for Dell Security Management Server (formerly Dell Data Protection Enterprise Edition).

Learn about supported activation workflows to authenticate Dell Encryption Enterprise with a Dell Data Security server.

Overview of the protected calculation for shield and how to identify the cause for a device showing unprotected.

If on a Dell Security Management Server with multiple domains defined, a child domain or a parent domain is inadvertently added, they are not able to be removed. How to block or ignore a configured domain in Dell Security Management Server.

Learn about how to identify the version of Dell BitLocker Manager or Dell Data Protection BitLocker Manager by following these instructions.

Learn about how to commit policies for Dell Data Security and Dell Data Protection servers by following these instructions.

Learn how to perform configuration of the Dell Data Security (formerly Dell Data Protection) server administration console by following these instructions.

Learn about the system requirements that must be met when installing Dell Full Disk Encryption on Windows.

This article provides information about what to check first when an "Access Denied" error message is received when accessing a file.

Dell Encryption remediation is available for multiple Improper Link Resolution Before File Access vulnerabilities that could be exploited by malicious users to compromise the affected system.

This article contains information about how to troubleshoot and resolve fingerprint reader and security software issues on Dell computers.

Endpoints receive the error "VMware HCMon USB arbitration driver" running Dell Encryption Enterprise Shield (formerly Dell Data Protection | Enterprise Edition Shield).

This article provides information about extracting the child installers from the Dell Encryption master installer, and the operation fails with a message indicating there are pending reboot operation.

This article describes how the Port Control System works with Dell Data Protection | External Media Edition.

Learn the step-by-step basic installation process for Dell Data Protection Enterprise Edition Server.

Learn step-by-step instructions to collect logs for the Dell Data Security and Dell Data Protection preboot authentication (PBA) environment.

Dell Security Management Server services may be stopped or started by following these instructions.

Learn step-by-step instructions to configure Windows Hello to work with Dell Encryption Enterprise.

Dell Security Management Server requires a security update to address multiple vulnerabilities in Jetty.

Dell Security Management Server requires a security update to address vulnerabilities in PostgreSQL.

Dell Security Management Server Virtual and Dell Data Protection Virtual Edition can be upgraded by following these step-by-step instructions.

Learn about the system requirements that must be met when installing Dell Data Protection Personal Edition.

This article discusses Dell Encryption End of Sale.

Learn about the system requirements that must be met when installing Dell Data Protection Enterprise Edition.

Learn about the system requirements that must be met when installing Dell Encryption Personal.

Dell Encryption and Dell Endpoint Security Suite requires an update to address a permissions, privileges, and access controls vulnerability.

Dell Encryption and Dell Endpoint Security Suite require an update to address an improper access control vulnerability.

Dell Data Security platforms require an update to address an uncontrolled search path vulnerability that can be exploited during the installation of the product.

Learn about the system requirements that must be met when installing Dell Security Management Server or Dell Data Protection Enterprise Edition Server.

Dell Encryption and Dell Security Management Server remediations are available for an Improper Link Resolution vulnerability that could be exploited by malicious users to compromise the affected system.

How to resolve issues with Symantec Endpoint Encryption errors with solid state drives (SSD).

Learn what to do if a Dell Security Management Server Virtual upgrade appears to stop responding during a GRUB update.

This article provides information regarding the installation of VMware Tools version 8 and newer to a Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition).

Dell Encryption Admin Utilities remediation is available for an Improper Link Resolution Vulnerability that could be exploited by malicious users to compromise the affected system.

Learn about how to uninstall Dell Encryption Enterprise for Mac and Dell Data Protection Enterprise Edition for Mac by following these instructions.

This article provides information about Dell Encryption getting stuck and showing "Provisioning keys and policies for logged in user" error message.

The computer fails to boot when enabling the Pre-Boot Authentication for Dell Encryption Enterprise Self-Encrypting Drive or Full Disk Encryption with Secure Boot enabled.

This article covers known issues and resolutions for endpoints using thunderbolt dock TB16 and Dell Data Security (formerly Dell Data Protection) products.

Learn about Network and firewall requirements for installing Dell Security Management Server and Dell Security Management Server Virtual.

Learn how to identify the version of the Dell Data Security (formerly Dell Data Protection) master installer by following these step-by-step instructions.

Dell Encryption Enterprise and Dell Encryption Personal may encounter a Smart App Control prompt stating that "Part of this app has been blocked."

Learn how to identify the version of Dell Data Protection Secure Lifecycle by following these instructions.

Learn about how to install patches for Dell Security Management Server Virtual or Dell Data Protection Virtual Edition by following these instructions.

This article provides information about locating a BitLocker key identifier for a drive protected by Dell Encryption BitLocker Manager.

Learn about how to add entitlements for Dell Data Security or Dell Data Protection with these step-by-step instructions.

Learn about how to identify a file’s SHA-256 hash by following these instructions. Hashes can be used to exclude a file in security applications.

Learn how to install Dell Security Management Server by following these step-by-step instructions.

Learn about the system requirements that must be met when installing the Dell Data Security front-end server.

This article guides you through the process to retrieve your BitLocker recovery password or key package, from the Dell Data Security Recovery Portal, for a BitLocker protected drive managed by the Dell Security Management Server.

Advanced Support for Software is a custom support offering that assigns an Advanced Support Expert (ASE) to a customer, allowing for personalized support for the below listed Dell Data Security products in their environment.

A certificate may be created for a Dell Data Security (formerly Dell Data Protection) server using these instructions.

WSDeactivate can be run on Dell Encryption Enterprise (formerly Dell Data Protection Enterprise Edition) by following these instructions.

Learn to disable and enable the Dell Security Management Server Virtual (formerly Dell Data Protection Virtual Edition) firewall with these instructions.

When Dell Encryption v11.10 is installed on Windows 11 24H2 the Hibernate function does not put the computer into hibernation, and shutdown does not shut the computer down.

Learn how to configure the Dell Security Management Server after installation by following these instructions.

Learn how to configure the database of Dell Security Management Server Virtual (formerly Dell Data Protection Virtual Edition) for remote database access.

Learn how to resolve low disk space in Dell Security Management Server Virtual (formerly known as Dell Data Protection Virtual Edition).

Microsoft Windows Installer does not run while in Safe Mode, this means that programs cannot be installed or uninstalled in safe mode without giving a specific command using msiexec using command prompt.

Learn how to create a Dell Data Security WinPE bootable USB for Dell Encryption Enterprise or Dell Encryption Personal by following these instructions.

Learn how to collect logs for Dell Threat Defense on Windows or Mac by following these instructions.

Learn about how to download the LSA recovery bundle for use with Dell Encryption Enterprise and Dell Encryption Personal.

Learn about the system requirements for the Dell Data Security (formerly Dell Data Protection) External Media Shield for Windows or Mac.

Learn how to reset user account passwords in Dell Data Security Management Server Virtual (formerly Dell Data Protection Virtual Edition) when the current password is unknown.

Dell Encryption Enterprise Self-Encrypting Drive Manager (formerly Dell Data Protection Self-Encrypting Drive Manager) is a client application that is managed by a Dell Data Security server. Dell Encryption Personal Self-Encrypting Drive Manager is a locally managed client application.

This article explains how to modify the Dell Data Security Uninstaller values for forensic key download using two registry entries.

This article discusses how to unremove a device from Dell Security Management Server and Dell Security Management Server Virtual.

Deploying multiple v10.2.14 to 11.1.1 Dell Security Management Server instances that obtain an IP address with DHCP results in duplicate IP addresses being assigned.

Learn to configure a SQL server for use with Dell Security Management Server (formerly Dell Data Protection Enterprise Edition) with these instructions.

Dell Data Security WinPE recovery images may be downloaded by following these instructions.

Learn how to identify the version of the Dell Encryption Enterprise or Dell Encryption Personal local security administrator (LSA) recovery bundle by following these instructions.

Learn how to create a file transfer protocol user in Dell Security Management Server Virtual (formerly Dell Data Protection Virtual Edition) by following these instructions.

Learn about how to install Dell Full Disk Encryption in Windows by using the command-line interface (CLI).

Learn how to download Dell Encryption Enterprise or Dell Encryption Personal by following these instructions.

Learn how to download the Dell Data Security Uninstaller by following these instructions.

Compare policy template options in Dell Encryption Personal (formerly known as Dell Data Protection Personal Edition).

This article discusses when Dell Encryption v11.9 or earlier is installed on Windows 11 24H2, the computer may no longer boot.

Learn about the hardware system requirements to install Dell Encryption Enterprise or Personal Self-Encrypting Drive Manager.

Learn about the software system requirements to install Dell Encryption Enterprise or Personal Self-Encrypting Drive Manager.

If the SDE vault becomes corrupted in Dell Encryption Enterprise and Personal versions earlier than v10.9, empty sweep times are reported.

Customers running Dell Encryption may notice high CPU usage in the system process.

A workflow change that was made in Dell BitLocker Manager 11.1 may result in increased resource utilization after upgrading an endpoint previously encrypted with BitLocker.

Allowlisting for Removable Devices allows you to manage what devices that receive the encryption policy. When attempting to locate PNP ID for SD cards or other media cards when following the steps in reference article, no PNP ID is present or the PNP ID does not identify the media card.

In order to change the database of a Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition), you have to access postgres. This can be done in command line, but third-party tools such as pgAdmin can provide a better experience.

Learn about and find resources for Dell Full Disk Encryption, a client application that is used for encrypting an endpoint.

This article describes the failure of the Dell Encryption Uninstaller on endpoints with active Pre-Boot Authentication (PBA).

Learn how to install Dell BitLocker Manager or Dell Data Protection BitLocker Manager by following these instructions.

When trying to update the certificate, using the Server Configuration Tool or Java keytool, on Dell Security Management Server the process fails with a parseAlgParameters error when the PFX is encrypted with AES256-SHA256.

How to do an Active Directory domain migration in Dell Data Protection | Enterprise Edition.

When VMware Carbon Black Cloud is running, applications that are run on the endpoints may have requirements to have specific exclusions for anti-virus solutions. Below are the recommendations for Dell developed applications.

Basic instructions to help users pass Pre-Boot Authentication (PBA) in case they forgot their password when using Dell Encryption Self-Encrypting Drive Manager and Dell Full Disk Encryption.

You receive a pending reboot operation error when extracting the child installers from the master installer.

Dell Security Management Server remediation is available for an arbitrary code execution vulnerability in PostgreSQL that could be exploited by malicious users to compromise the affected system.

When Multi Factor Authentication with Google Authenticator is enabled, it may be necessary to reset a user’s Google Authenticator.

The version of Dell Security Management Server and Dell Security Management Server Virtual may be identified by following these instructions.

Ever wanted to ask a question of your fellow Dell Security users or get support without having to call in? Our Dell Security Community Forums are a free support option for the busy admin.

Learn about the history of Dell Data Security and Dell Data Protection product names including encryption, threat protection, incident response, and more.

Dell Encryption Personal (formerly Dell Data Protection | Personal Edition) is a client application that manages policy locally.

This article outlines how to assign the role that allows end users access to the Dell Data Security Recovery Portal.

The Advanced Threats tab in the Dell Security Management Server remote console is showing no data.

When using external media outside the company infrastructure, you can prevent access to encrypted data using Dell Encryption External Media (formerly Dell Data Protection | External Media Edition).

There are multiple methods to successfully decrypt and remove the Dell Encryption suite of products. This article helps offer insight, guidance, and best practices to the overall removal process of all Dell Encryption Solutions.

How to modify policies on the Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition) and Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition).

Once Dell Encryption Enterprise Policy Based Encryption is installed, the user is unable to unlock the endpoint leveraging the cached credential.

How to ensure proper configuration of Dell Encryption Enterprise Self-Encrypting Drives (Dell Data Protection | Self-Encrypting Drive) for Zoom cards on Dell X9 Towers.

This article provides steps to correct an issue with inventory reporting as the wrong hostname with Windows clients.

The Federal Information Processing Standards (FIPS) are a ruleset that outline methods for how data is handled and processed by encryption algorithms on endpoints and across various communication channels. Dell Encryption leverages multiple encryption libraries, with the core encryption aspects controlled by a configurable cryptographic library.

A customer may report that they have to wait for three or more minutes until they can enter their credentials in the Pre Boot Authentication environment on the first boot after the computer was connected to a network with a different IP range (for example 192.168.1.X as company network and 192.168.178.X as private network).

The Decrypt Agent does not follow Policy-Based Encryption rules (policy-defined exclusions or inclusions) defined at the server when performing the decryption sweep during uninstall of Dell Encryption.

Advanced Threat Protection Event Summary Bulletins hyperlink destination can be changed by following these steps.

Dell Encryption EmAgent Install Results in an Error Window with text "1:"

Dell Encryption Enterprise (formerly Dell Data Protection | Enterprise Edition) is a client encryption application managed by a Dell Data Security server.

After upgrading the Dell Security Management Server to 11.5, Dell Encryption clients can no longer activate through Front End servers.

This article discusses endpoints detecting internal disks as removable in Dell Data Protection Encryption.

The Dell Security Manager Proxy Server can show an HSTS vulnerability when security scanned.

This article provides information about applications displaying squares and "random" characters instead of text, after enabling System Data Encryption (SDE).

The Advanced authentication plug-in that is part of the Dell Data Protection software is no longer installed after the v8.18 build. The advanced authentication plug-in is not be uninstalled, when upgrading an older build of the software to a build later than v8.18.

Location of log files commonly used for Dell Encryption Enterprise Shield (formerly Dell Data Protection | Enterprise Edition Shield) and Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition) maintenance and troubleshooting,

Software that uses Legacy type filter drivers, like DLP that monitor External media may cause behavior that leads to External Media data not being encrypted.

This article describes an issue with an Installer error "Error 1303.The installer has insufficient privileges to access this directory: C:\Program Files\Dell\Dell Data Protection\Encryption\Local Console."

This article provides information for the issue: OpenSSL CVE-2014-0160 security vulnerability, otherwise known as the Heartbleed bug and Dell Encryption (formerly Dell Data Protection | Encryption) products.

This article provides information to assist Service Desks in troubleshooting shield activation failures.

This article outlines the methods for determining the encryption status of Dell Data Security (formerly Dell Data Protection) products, managed by Dell Encryption.

How to troubleshoot Policy Proxy log error: Server said, "VFS error. Error putting device inventory file into VFS" in Dell Data Protection | Enterprise Edition.

This article describes how to force an encryption sweep on an endpoint using Dell Encryption Enterprise (formerly Dell Data Protection | Enterprise Edition) or Dell Encryption Personal (formerly Dell Data Protection | Personal Edition).

Learn how to fix BitLocker Drive Configuration Tool issues caused by GPO settings. Resolve BitLocker partition creation problems for Dell BitLocker Manager.

This article provides information for verifying certificate provider types.

This article includes instructions to resolve the issue when an internal hard drive is showing external.

Following the latest release of the Dell Security Management Server (Formerly Dell Data Protection | Enterprise Edition) or Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition) v9.7 server, Active Directory computer groups can now be used when adding or modifying Endpoint Groups.

This article explains how to pull the Tenant ID from Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition) and Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition).

Dell Encryption v10.6 leverages a method of unpacking files that may be potentially malicious within Windows by Microsoft Defender, or other third-party anti-virus applications.

This article describes how to prevent Windows 10 Feature updates from happening on Endpoints protected by Dell Encryption Enterprise.

This article provides general backup practice recommendations.

There is a known interoperability warning for Dell Data Protection Access when installing Dell Encryption (formerly Dell Data Protection Encryption) on the same computer.

This article provides information about the Windows version compatibility for Dell Data Security (formerly Dell Data Protection) products.

Dell Encryption External Media (formerly Dell Data Protection | External Media Edition) is a client encryption application managed by a Dell Data Security server.

Learn more about Dell BitLocker Manager with these FAQs. Dell BitLocker Manager is a client application that is managed using a Dell Data Security server.

This article discusses an issue with the Exchange ActiveSync (EAS) Configuration Tool displaying the error message "Failed to add the OTASync module declaration." during the setup of the Exchange ActiveSync management.

This article provides some general information about Dell Encryption (formerly Dell Data Protection | Encryption).

This article provides information about Microsoft Windows Folder Redirection and how it interacts with Dell Encryption (formerly Dell Data Protection | Encryption).

This article provides information concerning an issue with Shield for Windows tray icon not being displayed.

This article provides information about how to troubleshoot the User Principal Name (UPN) requirement for a failed activation of a Dell Data Protection| Encryption endpoint.

This article provides information about how to disable weak ciphers on Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition) and Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition).

This article describes an issue that can occur if there is a missing or an issue with one of the prerequisites for Dell Encryption, or Microsoft Visual C++ redistributable.

Issues related to Microsoft Excel pivot tables when Dell Encryption is in use.

DNS may no longer work after upgrading to Dell Security Management Server Virtual.

After a failed upgrade to v10.2.14, the 1v0.2.13 Dell Security Management Server Virtual may no longer see the v10.2.14 update.

When an endpoint is rebooted after Windows 10 Updates that are issued in July 2020 or later, devices with Dell Encryption and policies that encrypt executables within C:\Windows\System32, a message is displayed indicating a sign-in process failure may be seen.

This article discusses the cause and the resolution of the Dell Security Management Server failing to export a managed report with a generic error in the Remote Console.

Dell Security Management Server Virtual v10.2.13.13 cannot be upgraded to later versions.

This article helps identify an issue with saving domain changes due to Organizational Unit (OU) declaration.

This article discusses an issue with Dell Encryption (formerly Dell Data Protection | Encryption), Dell Endpoint Security Suite Enterprise, and Dell Endpoint Security Suite Pro and computers that have Intel 12th generation CPUs.

Dell Encryption, Dell Endpoint Security Suite Enterprise, and Dell Security Management Server remediations are available for an InstallShield vulnerability that could be exploited by malicious users to compromise the affected system during installation.

Dell Encryption WinPE recovery image does not automatically mount drives on computers with Windows 11.

When upgrading to Dell Security Management Server Virtual v11.6, it is possible to encounter an issue that prevents access to the Administration Console.

When installing or upgrading the Dell Security Management Server with SecureWorks Red Cloak installed and enabled, you get an error that prevents Dell Security Management Server from installing or upgrading, with references to the PostGres database that is now leveraged for reporting.

Dell Encryption, Dell Endpoint Security Suite Enterprise, and Dell Security Management Server remediations are available for a privilege escalation vulnerability that could be exploited by malicious users to compromise the affected system.

This article provides a resolution when users or Devices are not activating properly when pointing to a Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition).

This article describes the differences between the reporting functions of Inventory Received, Last Policy Proxy Sync, and Inventory Processed.

EMS service fails to start on a computer without Dell Encryption installed.

Dell Security Management Server may fail to upgrade to v10.1.0 if diversions are missing or configured incorrectly.

Dell Security Management Server remediation is available for Apache ActiveMQ RCE vulnerability that could be exploited by malicious users to compromise the affected system.

Dell Data Protection | Encryption causes windows to get stuck in reboot loops when installed in Windows 10 Threshold 2.

This article shows the steps to perform in order to recover from system access denial when a user cannot log in to an encrypted endpoint that is offline but can log in when connected to the network.

This article provides information about encrypted endpoints with Microsoft KB2506143 installed that may not load the operating system, Blue Screen (Crash Screen), and the user may not be able to access their data.

This article provides information about how to hide the Dell Encryption and the Dell Encryption Management Agent system tray icons.

If a user attempts to log in at the Windows login screen with a domain account while they are disconnected from the network, then they may encounter an "No logon servers available" error message and cannot log in.

Dell Data Protection | Enterprise Edition may require the Document Store service to be rebuilt due to service failures.

In version 9.5 and later of Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition) and Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition), we get an "Error Validating Policy" message in RMC if there is an existing policy syntax issue. This was reported as an "internal server error" in previous 9.x versions.

Dell Security Management Server can be configured to require two-factor authentication (2FA) to log in to the administration console.

Learn about how SHA-1 signing certificate expiration and deprecation may affect Dell Data Security (formerly Dell Data Protection) products.

Dell Data Security updates the signing certificate that is used on all developed applications to ensure proper code-signing best practices.

The Dell Data Security or Dell Data Protection server administration console may be accessed by following these instructions.

This article discusses a situation where Dell Security Management Server Virtual v11.0 and later receive the error "unable to connect to the server" when binding LDAPs in Remote Management Console.

Dell Encryption, Dell Endpoint Security Suite Enterprise, and Dell Security Management Server remediation are available for an insecure operation on Windows junction vulnerability during installation that could be exploited by malicious users to compromise the affected system.

Endpoints show as not protected in Dell Security Management Console or RMC even though the shield console on the endpoint shows as in-compliance. A full sweep has been completed, and the inventory check has finished.

How Cached Credentials are encrypted in Dell Encryption (formerly Dell Data Protection Encryption).

This article provides answers to frequently asked questions about the Microsoft Exchange ActiveSync (EAS) Management client that is available and managed through the Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition) software suite.

When using a self-signed certificate for a Credant Manager policy, it is necessary to disable the trust chain for the certificate used.

An incorrect URL specification may cause activation issues in Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition). The activating device indicates that it cannot connect to server nor activate.

When running any report in Compliance Reporter, the web browser stops responding at the Loading prompt and does not progress.

Dell Enterprise Server installation fails if a SQL account without the required permissions is used for database install-time credentials and the username and password matches those of an account with the required permissions.

Dell Endpoint Security Suite Enterprise or Dell Encryption Enterprise using the web protection feature may leverage website category codes for policy management (block or allow). This article defines each category code.

Learn how to temporarily disable System Integrity Protection (SIP) on your Mac for Dell Data Security and Dell Data Protection products.

Learn how to use the Dell LSA recovery bundle to regain access to Dell Encryption Enterprise or Dell Encryption Personal data. Follow this step-by-step guide.

Compliance Reporter may be enabled on Dell Data Security servers by following these instructions.

Dell Data Security and Dell Data Protection servers can backup PostgreSQL audit events by following these instructions.

Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition Server) is a server application that manages Dell Data Security (formerly Dell Data Protection) products.

TLS 1.0 and TLS 1.1 can be disabled on Dell Security Management Server and Dell Security Management Server Virtual by following these instructions.

Dell Security Management Server and Dell Data Protection Enterprise Edition Server can be backed up and restored by following these instructions.

Child installers may be extracted from the Dell Data Security master installer by following these instructions.

This information may be used to plan for disaster recovery and high availability within Dell Data Security or Dell Data Protection.

Dell Security Management Server Virtual and Dell Data Protection Virtual Edition can be installed by following these instructions.

Learn how to obtain a signing certificate for your application in Windows. Follow this step-by-step guide to export an application signing certificate.

The Dell Data Protection Remote Management Console can be installed by following these instructions.

Interactive service account requirements must be met for Dell Security Management Server.

Dell Security Management Server Virtual and Dell Data Protection Virtual Edition may be backed up and restored using these instructions.

Dell Encryption Enterprise or Dell Data Protection Enterprise Edition can be installed by following these instructions for either the user interface (UI) or the command line (CLI).

Learn how to check for policy updates for Dell Data Security or Dell Data Protection software by following these instructions.

Policy Proxy and Message Broker services for Dell Data Security or Dell Data Protection servers may be rebuilt using these instructions.

Encryption keys for Dell Encryption Personal and Dell Data Protection Personal Edition may be manually backed up by following these instructions.

Managed reports may be scheduled on Dell Data Security servers by following these instructions.

Dell Encryption External Media or Dell Data Protection External Media Edition can be installed by following these instructions.

The version of Dell Encryption Enterprise for Mac or Dell Data Protection Enterprise Edition for Mac may be identified by following these instructions.

Dell Security Management Server or Dell Data Protection Enterprise Edition Server can be uninstalled by following these instructions.

This article describes how to manually add an inactive AD user into the Remote Management Console for EMS recovery.

This article discusses upgrading Dell Security Management Server Virtual from v9.11 to 10.0.0.29 and the core server and inventory server fails to start.

This article provides information regarding errors when trying to download Key information from a Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition Server).

This article contains information about the MinimumCheckinTime setting and on how to change it from its default.

This article contains information about how to resolve the error: Error calling SetupInstallServicesFromInfSection

Unable to activate users due to missing Network Provider data in registry in Dell Encryption (formerly Dell Data Protection Encryption).

This article covers how to dump a policy log to a file from Dell Data Protection | Encryption.

This article provides information about how to resolve the offline folder "assertion failure has occurred" error message that is displayed in the Microsoft Windows Sync Center, "Sync Results" after upgrading to Dell Encryption v8.3.1.

This article discusses Dell Data Protection | Encryption endpoint computer inventory options.

This article provides information about the supported recommendations when using Dell Encryption (formerly Dell Data Protection | Encryption) software on an endpoint that is configured with Microsoft Hyper-V enabled.

This article describes the process that prevents LANDesk from becoming nonresponsive on an endpoint using Dell Data Protection | Enterprise Edition exclusions.

This article discusses Dell Data Protection | Enterprise Edition getting error downloading key material from the Key Server.

This article describes how to remove devices from the Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition) or Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition) before the end of lease.

This article will describe how to Recover a USB device after a user has been removed from AD and exceed the lease period in the Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition) web console.

This article answers several frequently asked questions about using Dell Encryption Enterprise Shield (formerly Dell Data Protection | Enterprise Edition Shield) with Dropbox and other cloud sharing applications.

This article explains how to setup end to end tracing, in Dell Data Protection | Enterprise Edition to troubleshoot core server and console certificate issue.

This article describes impersonation failures in log files when running Dell Data Protection | External Media Edition and the GPO that is responsible for these failures.

This article describes the process that occurs when external media is inserted into a computer that has Dell Encryption Enterprise External Media (formerly Dell Data Protection | External Media Edition) enabled.

Dell Encryption (formerly Dell Data Protection | Encryption) causes constant reboot prompts.

When first starting a Creative Cloud application such as Acrobat DC on a computer that is protected with Dell Data Protection | Encryption file-folder encryption, you may get a configuration error.

After a Windows 10 upgrade, Dell Endpoint Security Suite Enterprise Advanced Threat Protection goes "Unknown."

Customer may notice computer performance degradation on an endpoint containing Dell Encryption Enterprise Shield and Absolute.

Dell Encryption Enterprise (formerly Dell Data Protection | Enterprise Edition) or Dell Encryption Personal (formerly Dell Data Protection | Personal Edition) Local Management Console user interface (UI) may inaccurately display "_UNMNGD_" and/or "_UNINITIALIZED _" in the About menu after installing Microsoft Windows cumulative and security updates from or after March 12, 2019.

This article describes in what situations that you must use the LSARecoveryDecrypt tool to generate the appropriate registry keys or batch files to enable or disable one of the configuration changes.

Devices running Dell Encryption Enterprise or Dell Encryption Personal may resolve BAD_SYSTEM_CONFIG_INFO errors by following these instructions.

This article discusses the exclusions for Examplify in Dell Encryption Enterprise (formerly Dell Data Protection | Enterprise Edition).

How to Force a crash dump on a computer running Dell Encryption (formerly Dell Data Protection | Encryption).

The version of Dell Encryption Enterprise or Dell Encryption Personal may be identified by following these instructions.

This article provides information about the Shell shock Bash Bug CVE-2014-6271 security vulnerability and how it affects the Dell Data Protection | Virtual Edition software.

How to change a device password in Dell Encryption External Media (formerly Dell Data Protection | External Media Edition).

This article provides information about how to update the certificate for Dell Encryption (formerly Dell Data Protection | Encryption) services using an existing certificate from the Microsoft keystore.

How to use Dell Data Protection | External Media Edition on Dell Data Protection | Enterprise Edition server.

This article shows how to change the applied policy template in Dell Encryption Personal (formerly Dell Data Protection | Personal Edition).

This article provides information to increase logging in Dell Encryption Enterprise (formerly Dell Data Protection | Enterprise Edition) and Dell Encryption Personal (formerly Dell Data Protection | Personal Edition).

When processing an encrypted folder list that is too large, the Dell Data Protection | External Media Edition service crashes.

This article provides information about the supported recommendations when installing Dell Encryption (formerly Dell Data Protection | Encryption) software on an endpoint that is configured with multiple Operating Systems or dual-boot capabilities.

SSD drives encrypted by Dell Data Protection Encryption exhibit a performance bottleneck during file write operations.

Some third-party applications can trigger an attack vector protection event in the shield driver, this results in a blue screen on the shielded computer.

Duplicate DCID or MCID in a production environment of Dell Encryption (formerly Dell Data Protection | Encryption) is caused when the shield is part of the corporate image that is pushed to the client, instead of installed after the client has been imaged.

This article provides information how to disable the USB policy in Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition) and Dell Encryption Personal (formerly Dell Data Protection | Personal Edition).

When trying to add user email addresses for a scheduled report in Compliance Reporter, you may receive an error stating: ERROR: Value too long for column Email.

This article describes how to add SDE key download to another admin role.

Dell Encryption Enterprise Self-Encrypting Drive Pre-Boot Authentication environment may stop responding or state "The System Has Failed" When a Static IP address is set.

When Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition) is installed on a non-English server operating system (French for instance), you may encounter an "internal error" or a "Data access error" in the WebUi console.

A Windows password is required, to configure encryption when using Dell Encryption Personal (formerly Dell Data Protection | Personal Edition).

Applications that are deployed using ClickOnce may fail to launch after a reboot on computers running Dell Encryption Enterprise or Dell Encryption Personal.

Committing Policy in v11.1.1 Dell Security Management Server or Dell Security Management Server Virtual returns a Connection Refused error in the administrator console.

Some security scanners incorrectly detect the Microsoft Remote Desktop Protocol (RDP) cert on Dell Security Management Server ports 8081, 8084, 8443, 8449, 8888.

The version of Dell Encryption External Media and Dell Data Protection External Media Edition may be identified by following these instructions.

Dell Security Management Server receives notifications, "Your audit database has reached at least 95% of its maximum allotted storage".

This article provides the recommended settings for Dell Encryption (formerly Dell Data Protection | Encryption) when running Dell Encryption on a Self-Encrypting Drive.

An Error is received during an update of Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition).

When attempting to activate Dell Data Protection | Server Edition, it fails immediately upon entering domain administrator credentials.

Devices fail to boot with Operating System Loader failed signature verification when protected by Dell Data Protection | Encryption.

Dell Data Protection Virtual Edition v9.2 and earlier may have issues with TLS Communication.

When attempting to download a recovery key from the remote management console, the web UI gives an internal error, or stops responding and the download fails. This can happen when the hostname of the computer to be recovered ends in any mime type (.au for example).

This article describes how to resolve Dell Encryption Remote Management Console displaying "This page can’t be displayed."

How to recover a user that is locked at the PBA screen when using Dell Encryption Enterprise Self-Encrypting Drive Manager (formerly Dell Data Protection | Self-Encrypting Drive Manager) or Dell Full Disk Encryption.

This article explains the Pre-Boot Authentication commands available from the Remote Management Console and how to locate them.

A medium severity issue that malicious users use to is to compromise the affected computer running Dell Encryption or Dell Endpoint Security Suite Enterprise.

This article provides the steps for configuring reporting using the Dell Security Management Server.

Recipients of the email notifications are receiving error notifications hourly, when deploying or upgrading the Dell Management Server Virtual to v11.4, and enabling Email Notifications.

Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition) gets an NTP Service / Event: Does not exist email alert.

Upgrading Dell Security Management Server Virtual appliance fails with an error referencing the interfaces.d directory.

Microsoft vulnerability updates can cause communication failures in Dell Encryption (formerly Dell Data Protection | Encryption).

When performing a recovery install of Dell Data Protection | Enterprise Edition, using manually backed up files instead of the software created backup folder can cause issues with server functionality.

Is .NET Framework 4.7 compatible with Dell Data Protection Enterprise Edition Server?

This article outlines the Threat Classification Types that are outlined within the Dell Security Management Server and Dell Security Management Server Virtual, detailed within each under the Advanced Threat Events data received from endpoints.

In Dell Data Protection | Enterprise Edition, having a null UPN value blocks activation's.

When Dell SupportAssist for Business is Installed with Dell.Genoa.Agent.exe and Dell.Genoa.UserProcess.exe, the computer may experience High CPU Usage.

This article provides information regarding Dell Data Protection | Enterprise Edition Server not responding to server names or domains with an underscore "_."

Tabs do not properly render in the management console, after upgrading Dell Data Protection | Enterprise Edition or Virtual Edition.

Fingerprints and Smart Cards stop working after enabling Port Controls with "block USB Port" policy.

After installing Dell Encryption (formerly Dell Data Protection | Encryption), and walking through the setup wizard, you receive a message "Unable to Configure for Encryption."

This article describes how the Encrypt Temp Files policy works.

This article provides an overview of the command-line language that is used in the Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition Server) "View Logs" menu screen.

Windows Applications are not properly opening after installing Dell Encryption (formerly Dell Data Protection | Encryption). Also, applications display with no icon.

When using SQL Server Windows Authentication this is what Dell Data Protection Server Services need to run as a Windows account.