Dell Encryption

Dell Data Security platforms require an update to address an uncontrolled search path vulnerability that can be exploited during the installation of the product.

Dell Security Management Server and Dell Data Protection Enterprise Edition Server custom reports may be backed up or imported by following these instructions.

Learn about the system requirements that must be met when installing Dell Security Management Server or Dell Data Protection Enterprise Edition Server.

DiagnosticInfo can be used to collect logs for Dell Data Security and Dell Data Protection applications.

This article explains the procedure to open a Service Request (SR) using the Dell support page. Get help fast for your Dell device. No more waiting on hold. No more tech headaches. Dell makes it simple to fix problems, schedule repairs, or get support—right from your device or our support website.

Dell Encryption and Dell Security Management Server remediations are available for an Improper Link Resolution vulnerability that could be exploited by malicious users to compromise the affected system.

This article covers the methodology for testing Dell Encryption Enterprise (formerly Dell Data Protection | Enterprise Edition) or Dell Encryption Personal (Dell Data Protection | Personal Edition products with Windows 10 and Windows 11 feature updates.

How to resolve issues with Symantec Endpoint Encryption errors with solid state drives (SSD).

Learn how to configure proxy settings in Dell Security Management Server Virtual (formerly Dell Data Protection Virtual Edition) with these instructions.

Windows System Scan (WSScan) can be run on Dell Data Security applications by following these instructions.

Learn how to modify policies in Dell Encryption Personal (formerly Dell Data Protection Personal Edition) by using these instructions.

Learn how to create a preboot authentication (PBA) partition may be created for Dell BitLocker Manager by following these instructions.

Learn what to do if a Dell Security Management Server Virtual upgrade appears to stop responding during a GRUB update.

This article provides information regarding the installation of VMware Tools version 8 and newer to a Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition).

On an endpoint equipped with a compatible Self-Encrypting Drive, the PBA fails to activate if the required version of Microsoft Visual C++ 2015 is not properly installed.

Learn about the system requirements that must be met when installing Dell Security Management Server Virtual or Dell Data Protection Virtual Edition.

Learn about the system requirements that must be met when installing Dell BitLocker Manager or Dell Data Protection BitLocker Manager.

Learn about how to configure proxy settings for Dell Security Management Server or Dell Data Protection Enterprise Edition Server using these instructions.

Learn step-by-step instructions to identify the version of the Dell Data Security (formerly Dell Data Protection) server front end.

Learn about why pre-boot authentication may fail to activate when self-encrypting drive (SED) Block SID Authentication is enabled.

Learn about how to stop or start Dell Security Management Server Virtual services by following these step-by-step instructions.

Learn how to configure Simple Mail Transfer Protocol (SMTP) settings for Dell Data Security or Dell Data Protection servers with these instructions.

Dell Encryption Admin Utilities remediation is available for an Improper Link Resolution Vulnerability that could be exploited by malicious users to compromise the affected system.

Learn how to identify the version of Dell Full Disk Encryption by following these step-by-step instructions.

Learn step-by-step instructions for how to install Dell Encryption Enterprise Self-Encrypting Drive Manager and Dell Encryption Personal Self-Encrypting Drive Manager.

Learn step-by-step instructions about how to create a secure shell (SSH) user in Dell Security Management Server Virtual.

Learn about supported activation workflows to authenticate Dell Encryption Enterprise with a Dell Data Security server.

Learn about how to uninstall Dell Encryption Enterprise for Mac and Dell Data Protection Enterprise Edition for Mac by following these instructions.

If on a Dell Security Management Server with multiple domains defined, a child domain or a parent domain is inadvertently added, they are not able to be removed. How to block or ignore a configured domain in Dell Security Management Server.

How to validate the activation status of an endpoint in Dell Encryption (formerly Dell Data Protection |  Encryption).

This article provides information about Dell Encryption getting stuck and showing "Provisioning keys and policies for logged in user" error message.

The computer fails to boot when enabling the Pre-Boot Authentication for Dell Encryption Enterprise Self-Encrypting Drive or Full Disk Encryption with Secure Boot enabled.

This article covers known issues and resolutions for endpoints using thunderbolt dock TB16 and Dell Data Security (formerly Dell Data Protection) products.

Learn about Network and firewall requirements for installing Dell Security Management Server and Dell Security Management Server Virtual.

When both Dell Encryption and Symantec Endpoint Protection 14.x are installed, an operating system failure may be experienced during computer operation.

Dell Data Security and the Impact of Meltdown and Spectre.

Learn how to identify the version of the Dell Data Security (formerly Dell Data Protection) master installer by following these step-by-step instructions.

Learn how to uninstall Dell Data Security and Dell Data Protection products using the Dell Data Security Uninstaller.

Dell Encryption Enterprise and Dell Encryption Personal may encounter a Smart App Control prompt stating that "Part of this app has been blocked."

Learn how to identify the version of Dell Data Protection Secure Lifecycle by following these instructions.

Learn about how to install patches for Dell Security Management Server Virtual or Dell Data Protection Virtual Edition by following these instructions.

This article provides information about locating a BitLocker key identifier for a drive protected by Dell Encryption BitLocker Manager.

Learn about how to add entitlements for Dell Data Security or Dell Data Protection with these step-by-step instructions.

Learn about how to identify a file’s SHA-256 hash by following these instructions. Hashes can be used to exclude a file in security applications.

Learn how to install Dell Security Management Server by following these step-by-step instructions.

After upgrading Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition), you may receive the following errors in Policy Proxy and Compatibility Server logs.

Solid state drive Vulnerability 395981 what are the Mitigating Concerns.

USB external media provisioned with Dell Encryption Enterprise Media (formerly Dell Data Protection | External Media Edition) cannot be accessed and the message "All encryption key material has been deleted" is displayed to the user.

When Dell Encryption (formerly Dell Data Protection | Encryption) is installed on a Windows 10 virtual machine within VMware Workstation with Accelerated 3D graphics, you may have an issue with running .net applications, such as the Local Management Console (LMC).

Customers experiencing slow server response times during activation may have the activation fail because the timeout period to communicate with the server expires.

Learn about the system requirements that must be met when installing the Dell Data Security front-end server.

This article guides you through the process to retrieve your BitLocker recovery password or key package, from the Dell Data Security Recovery Portal, for a BitLocker protected drive managed by the Dell Security Management Server.

This article describes the process for collecting Pre Boot Authentication (PBA) network traces for Dell Encryption Enterprise Self-Encrypting Drive Manager (formerly Dell Data Protection | Self-Encrypting Drive Manager) and for Dell Full Disk Encryption PBA.

This article describes what the SDUser is in Dell Encryption (formerly Dell Data Protection | Encryption).

Advanced Support for Software is a custom support offering that assigns an Advanced Support Expert (ASE) to a customer, allowing for personalized support for the below listed Dell Data Security products in their environment.

A certificate may be created for a Dell Data Security (formerly Dell Data Protection) server using these instructions.

WSDeactivate can be run on Dell Encryption Enterprise (formerly Dell Data Protection Enterprise Edition) by following these instructions.

Learn to disable and enable the Dell Security Management Server Virtual (formerly Dell Data Protection Virtual Edition) firewall with these instructions.

Learn about the system requirements that must be met to install Dell Threat Defense on Windows or Mac.

When Dell Encryption v11.10 is installed on Windows 11 24H2 the Hibernate function does not put the computer into hibernation, and shutdown does not shut the computer down.

Learn how to configure the Dell Security Management Server after installation by following these instructions.

Learn how to configure the database of Dell Security Management Server Virtual (formerly Dell Data Protection Virtual Edition) for remote database access.

On computers with Dell Encryption installed, a prompt may be seen referencing a "file not found" when a user logs in to Windows.

Learn how to resolve low disk space in Dell Security Management Server Virtual (formerly known as Dell Data Protection Virtual Edition).

This article provides a support reference for Dell Encryption (formerly Dell Data Protection | Encryption) software administrative tools and utilities.

Microsoft Windows Installer does not run while in Safe Mode, this means that programs cannot be installed or uninstalled in safe mode without giving a specific command using msiexec using command prompt.

Learn how to create a Dell Data Security WinPE bootable USB for Dell Encryption Enterprise or Dell Encryption Personal by following these instructions.

Learn how to collect logs for Dell Threat Defense on Windows or Mac by following these instructions.

Learn about how to download the LSA recovery bundle for use with Dell Encryption Enterprise and Dell Encryption Personal.

Learn about the system requirements for the Dell Data Security (formerly Dell Data Protection) External Media Shield for Windows or Mac.

Learn how to reset user account passwords in Dell Data Security Management Server Virtual (formerly Dell Data Protection Virtual Edition) when the current password is unknown.

Dell Encryption Enterprise Self-Encrypting Drive Manager (formerly Dell Data Protection Self-Encrypting Drive Manager) is a client application that is managed by a Dell Data Security server. Dell Encryption Personal Self-Encrypting Drive Manager is a locally managed client application.

While attempting to activate a new user, the Dell Data Protection | Personal Edition v8.0 log may display the error code 0x65b. This is a Microsoft error code meaning "ERROR_FUNCTION_FAILED."

This is how to configure the firewalls between domains or forests on multiple firewall network environments.

This guide helps an administrator configure their environment and offers guidance to configure SmartCard Authentication.

This article explains how to modify the Dell Data Security Uninstaller values for forensic key download using two registry entries.

This article discusses how to unremove a device from Dell Security Management Server and Dell Security Management Server Virtual.

Deploying multiple v10.2.14 to 11.1.1 Dell Security Management Server instances that obtain an IP address with DHCP results in duplicate IP addresses being assigned.

Learn to configure a SQL server for use with Dell Security Management Server (formerly Dell Data Protection Enterprise Edition) with these instructions.

Dell Data Security WinPE recovery images may be downloaded by following these instructions.

Learn how to identify the version of the Dell Encryption Enterprise or Dell Encryption Personal local security administrator (LSA) recovery bundle by following these instructions.

Dell Encryption Enterprise BitLocker Manager (formerly Dell Data Protection | BitLocker Manager) offers protection and security by leveraging Microsoft's integrated full volume encryption protocol, commonly referenced as BitLocker.

This article provides steps to stop Dell Encryption BitLocker Manager from encrypting removable media as a fixed disk in v10.2.2 or later.

Learn how to create a file transfer protocol user in Dell Security Management Server Virtual (formerly Dell Data Protection Virtual Edition) by following these instructions.

Learn about how to install Dell Full Disk Encryption in Windows by using the command-line interface (CLI).

Learn how to download Dell Encryption Enterprise or Dell Encryption Personal by following these instructions.

Learn how to download Dell Security Management Server and Dell Security Management Server Virtual by following these instructions.

Learn how to download the Dell Data Security Uninstaller by following these instructions.

Compare policy template options in Dell Encryption Personal (formerly known as Dell Data Protection Personal Edition).

This article discusses when Dell Encryption v11.9 or earlier is installed on Windows 11 24H2, the computer may no longer boot.

Learn about the hardware system requirements to install Dell Encryption Enterprise or Personal Self-Encrypting Drive Manager.

Learn about the software system requirements to install Dell Encryption Enterprise or Personal Self-Encrypting Drive Manager.

If the SDE vault becomes corrupted in Dell Encryption Enterprise and Personal versions earlier than v10.9, empty sweep times are reported.

This article describes how to customize Dell Encryption External Media (formerly Dell Data Protection | External Media Edition), using an XML file.

How to Disable Cross-site scripting (XSS) Vulnerability on Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition).

Customers running Dell Encryption may notice high CPU usage in the system process.

Allowlisting for Removable Devices allows you to manage what devices that receive the encryption policy. When attempting to locate PNP ID for SD cards or other media cards when following the steps in reference article, no PNP ID is present or the PNP ID does not identify the media card.

A workflow change that was made in Dell BitLocker Manager 11.1 may result in increased resource utilization after upgrading an endpoint previously encrypted with BitLocker.

Dell Data Security product life cycle stages indicate whether products are Active, End of Sale, End of Maintenance, End of Support, or End of Life (EOL).

In order to change the database of a Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition), you have to access postgres. This can be done in command line, but third-party tools such as pgAdmin can provide a better experience.

Dell Encryption Enterprise (formerly Dell Data Protection | Enterprise Edition) v10.2.1 running on Windows 7 gets the error "Windows must now restart because the CMGShield service terminated unexpectedly" on endpoints.

Learn about and find resources for Dell Full Disk Encryption, a client application that is used for encrypting an endpoint.

This article provides information about how to add exclusions to add to Dell Data Protection | Enterprise Edition and Webroot to resolve compatibility issues.

This article provides the locations of Debian and syslib updater log files for Dell Data Protection | Virtual Edition v9.1 Server.

This document is to assist customers with the minimum requirements to request SSL/TLS certificates for use by the Dell Data Security server.

How to enable secure hibernation in Windows 10 Creators update with Dell Encryption.

This article discusses how to allow third-party credential providers when the Dell Encryption Pre-Boot Authentication (PBA) environment is enabled.

This article describes the failure of the Dell Encryption Uninstaller on endpoints with active Pre-Boot Authentication (PBA).

Learn how to install Dell BitLocker Manager or Dell Data Protection BitLocker Manager by following these instructions.

This article explains how to identify when .net fails and causes the Dell Data Protection | Enterprise Edition Core server to become unresponsive or stop unexpectedly.

Customers may receive error messages while attempting to write data to CD or DVD media on endpoints with Dell Encryption (formerly Dell Data Protection | Encryption) installed.

Windows System Restore is not supported on endpoints with Dell Encryption (formerly Dell Data Protection | Encryption) installed.

Dell Encryption Enterprise and Dell Encryption Personal BAD_SYSTEM_CONFIG_INFO and SESSION3_INITIALIZATION_FAILURE errors can be resolved by following these instructions.

This article provides information how to reinstall Dell Encryption (formerly Dell Data Protection | Encryption) using previous keys.

This article covers how to move the Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition Server) structured query language (SQL) database to another SQL Server.

This article identifies which versions of Dell Encryption Enterprise Shield (formerly Dell Data Protection | Enterprise Edition Shield) and Dell Encryption Personal (formerly Dell Data Protection | Personal Edition) are fully compatible with Windows 10.

In Dell Security Management Server Virtual and Security Management Server (formerly Dell Data Protection | Enterprise Edition and Virtual Edition) compliance reporter returns error code 404.

How To Fix Compatibility Server failing to start - Padding failure in Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition or Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition).

This article includes information about Dell Encryption (formerly Dell Data Protection | Encryption) and fingerprint login delays with some models.

This article describes the solution to a common error message received during the Dell Data Protection removal process affecting users upgrading to Windows 10.

This article provides a walkthrough of the decryption process without uninstalling Dell Data Protection | Personal Edition.

A Dell Data Protection shield may fail to reactivate when upgraded from a v8.13 and earlier.

Dell Encryption Personal (formerly Dell Data Protection | Personal Edition) Continuously prompts for the Encryption Admin Password (EAP) after upgrade to Dell Data Protection | Personal Edition 8.13.

When using a self-signed certificate in Dell Security Management Server Enterprise (formerly Dell Data Protection | Enterprise Edition server unable to activate the agent.

During a Dell Security Management Server Virtual v9.11 Upgrade, you might receive an 'alertReminder' Error.

This article provides instructions on how to direct Dell Security Management Server Virtual back to the local repository if it is attempting to pull updates from the cloud rather than from the local repository.

Dell Encryption Enterprise External Media (formerly Dell Data Protection | External Media Edition) requires data recovery after Allowlisting removable media that has been encrypted.

This article provides instructions on how to resolve a conflict between Trend Micro and Dell Encryption (formerly Dell Data Protection | Encryption).

When trying to update the certificate, using the Server Configuration Tool or Java keytool, on Dell Security Management Server the process fails with a parseAlgParameters error when the PFX is encrypted with AES256-SHA256.

This article discusses how to add an Active Directory Endpoint Group in Dell Security Management Server (formerly Dell Data Protections Server).

Due to the way Windows handles On-Demand files, the Dell Encryption (formerly Dell Data Protection | Encryption) Removal Agent is unable to decrypt these files.

This article contains instructions for common recovery scenarios in Dell Encryption Enterprise Self-Encrypting Drive Manager and Dell Full Disk Encryption.

This article provides information regarding users with Dell Encryption Enterprise Shield (formerly Dell Data Protection | Enterprise Edition Shield may lose access to files after password updates with Web based password change tools.

This article includes the workflows showcasing how the clients activate and what services, ports, and communication methods are leveraged.

How to do an Active Directory domain migration in Dell Data Protection | Enterprise Edition.

When VMware Carbon Black Cloud is running, applications that are run on the endpoints may have requirements to have specific exclusions for anti-virus solutions. Below are the recommendations for Dell developed applications.

Basic instructions to help users pass Pre-Boot Authentication (PBA) in case they forgot their password when using Dell Encryption Self-Encrypting Drive Manager and Dell Full Disk Encryption.

You receive a pending reboot operation error when extracting the child installers from the master installer.

Dell Security Management Server remediation is available for an arbitrary code execution vulnerability in PostgreSQL that could be exploited by malicious users to compromise the affected system.

When Multi Factor Authentication with Google Authenticator is enabled, it may be necessary to reset a user’s Google Authenticator.

The version of Dell Security Management Server and Dell Security Management Server Virtual may be identified by following these instructions.

Ever wanted to ask a question of your fellow Dell Security users or get support without having to call in? Our Dell Security Community Forums are a free support option for the busy admin.

Learn about the history of Dell Data Security and Dell Data Protection product names including encryption, threat protection, incident response, and more.

This article describes the various services and functionalities for the Dell Data Security line of products.

Hybrid sleep causes a black screen for sixty seconds before the Windows login screen is displayed on computers with Self-Encrypted Drive's with activated Pre-Boot Authentication (PBA).

Dell Encryption (formerly Dell Data Protection | Encryption) may become nonresponsive when a high number of users are activated on a single device. This nonresponsiveness may result in an operating system failure (Blue Screen error) on the device.

When capturing the Pre-Boot Authentication (PBA) log file for troubleshooting on to a USB flash drive, do not use the newer USB 3.0 ports.

Dell System Without a service tag in the BIOS does not activate Dell Encryption Enterprise (formerly Dell Data Protection | Enterprise Edition).

Dell Encryption Personal (formerly Dell Data Protection | Personal Edition) is a client application that manages policy locally.

This article discusses how to disable server encryption for Dell Security Management Server (formerly Dell Data Protection Enterprise Edition).

Dell Encryption (formerly Dell Data Protection | Encryption) scales improperly on 4k displays when scaling is set to 250% in Windows 10.

When transitioning power states on an endpoint where Dell Encryption Enterprise (formerly Dell Data Protection | Encryption) is managing a Self-Encrypting drive my cause blue screens to occur.

After Installing Microsoft Office Update for May 29, 2019 Endpoints Running Dell Encryption Enterprise (formerly Dell Data Protection | Enterprise Edition) or Dell Encryption Personal (formerly Dell Data Protection | Personal Edition) Experience 0x7e SYSTEM_THREAD_EXCEPTION_NOT_HANDLED Blue Screen.

This article outlines how to assign the role that allows end users access to the Dell Data Security Recovery Portal.

In Pre-boot authentication (PBA), Dell keyboards with Smartcard scanners are not detected.

This article explains how to configure the Dell Encryption Management Agent to dump the inventory it is uploading to the Dell Security Management Server to an XML file.

The Advanced Threats tab in the Dell Security Management Server remote console is showing no data.

Resolve error Invalid provider type specified when attempting to install the Dell Security Management Server software or importing a new certificate in the Server Configuration Tool.

If using VMware workstation on a Shielded endpoint, users must exclude the *vmem files from encryption, or it makes the snapshots unusable. When reverting the snapshot, the guest operating system blue screens and is unstable.

When using external media outside the company infrastructure, you can prevent access to encrypted data using Dell Encryption External Media (formerly Dell Data Protection | External Media Edition).

There are multiple methods to successfully decrypt and remove the Dell Encryption suite of products. This article helps offer insight, guidance, and best practices to the overall removal process of all Dell Encryption Solutions.

How to modify policies on the Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition) and Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition).

This article addresses several considerations which apply to enabling Single Sign-On (one-step log in) option in Dell Endpoint Security Suite Enterprise and Dell Encryption (formerly Dell Data Protection | Encryption).

Once Dell Encryption Enterprise Policy Based Encryption is installed, the user is unable to unlock the endpoint leveraging the cached credential.

How to ensure proper configuration of Dell Encryption Enterprise Self-Encrypting Drives (Dell Data Protection | Self-Encrypting Drive) for Zoom cards on Dell X9 Towers.

Resolve devices (LAN, mouse, keyboard) not recognized by Dell Encryption pre-boot authentication (PBA).

This article discusses how to have the Dell Encryption Enterprise shield (formerly Dell Data Protection | Enterprise Edition shield) create a file of the inventory from the Policy Proxy server.

This article includes information regarding a constant boot loop after battery drains with Dell Data Protection | Encryption installed.

This article helps resolve an issue for users that receive the error message, "Unable to Configure for Encryption," during the initial setup of Dell Encryption Personal, or Dell Encryption Enterprise in Windows 8, 8.1 and 10.

This article provides steps to correct an issue with inventory reporting as the wrong hostname with Windows clients.

The device may not properly register, when installing the Encryption Management Agent on a device.

This article includes instructions to resolve the issue when Dell Data Protection | Enterprise Edition v9.2 Compliance Reporter stops responding when running a date-dependent report.

This article includes information regarding PBA authentication error after the Self-Encrypting Drive or Hardware Crypto-Accelerator and SmartCard has been configured.

Dell Encryption (formerly Dell Data Protection | Encryption) process to hide overlay icons.

This article describes a situation where the Compatibility Server service is not starting in Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition) because the Dell Encryption (formerly Dell Data Protection | Encryption) client was installed on the server, generating a "CSS session not initialized" error in the logs.

Specific directories, files, and extensions must be excluded within an anti-virus product when using Dell Encryption Enterprise (formerly Dell Data Protection | Enterprise Edition) or Dell Encryption Personal (Dell Data Protection | Personal Edition).

What is the current overage buffer for Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition) and Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition) Entitlements or Cal's?

This article provides a resolution to the Key Store Backup Error that occurs during install with Dell Data Protection | Enterprise Edition v9.0 that is installed on a non-operating system boot disk.

Dell Encryption Enterprise (formerly Dell Data Protection Enterprise Edition) exclusions can be added for System32 .EXEs by following these instructions.

This article describes a situation when Dell Data Protection | Encryption is installed on a Dell Latitude 7280, after a sweep the reboot prompt appears off the screen and cannot be clicked.

This article describes how to adjust settings to pull large key bundles for Dell Encryption Enterprise (formerly Dell Data Protection | Enterprise Edition) using the Dell Encryption Admin Utilities.

Overview of the protected calculation for shield and how to identify the cause for a device showing unprotected.

The Federal Information Processing Standards (FIPS) are a ruleset that outline methods for how data is handled and processed by encryption algorithms on endpoints and across various communication channels. Dell Encryption leverages multiple encryption libraries, with the core encryption aspects controlled by a configurable cryptographic library.

A customer may report that they have to wait for three or more minutes until they can enter their credentials in the Pre Boot Authentication environment on the first boot after the computer was connected to a network with a different IP range (for example 192.168.1.X as company network and 192.168.178.X as private network).

Users may be deleted from the PBA database on computers with a Self-Encrypting Drive (SED).

This article describes an issue where an upgrade of Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition) fails because specific time zone options have been removed.

The Absolute console may not properly report Dell Encryption for the Encryption Product, hen using Dell Encryption and Absolute.

Under certain conditions, the Dell Encryption Management Agent (EMAgent) starts server check-ins every minute. This may cause excessive traffic to the Dell Security Management Server (formerly Dell Data Protection Server) resulting in high resource utilization and possible service crashes.

A configuration change can be made on the backend Dell Security Management Server to allow the BIOS serial number to be displayed as the endpoint serial number instead of the Baseboard (motherboard) serial number.

The Decrypt Agent does not follow Policy-Based Encryption rules (policy-defined exclusions or inclusions) defined at the server when performing the decryption sweep during uninstall of Dell Encryption.

Learn how to switch SATA modes from AHCI to RAID on Dell Data Security Windows computers. Follow step-by-step guidance for a smooth transition.

Advanced Threat Protection Event Summary Bulletins hyperlink destination can be changed by following these steps.

Dell Encryption EmAgent Install Results in an Error Window with text "1:"

After installing Dell Encryption Enterprise Policy Based Encryption and SDE, the Windows Credential Manager stops working with error code 0x80070003. The System cannot find the path that is specified.

This article describes the Security Information and Event Management integration process.

Dell Encryption Enterprise (formerly Dell Data Protection | Enterprise Edition) is a client encryption application managed by a Dell Data Security server.

How to Enable System Data Encryption (SDE) Encryption for Dell Encryption Enterprise or Dell Encryption Personal on computers with Self-Encrypting Drives.

After upgrading the Dell Security Management Server to 11.5, Dell Encryption clients can no longer activate through Front End servers.

This article discusses endpoints detecting internal disks as removable in Dell Data Protection Encryption.

The Dell Security Manager Proxy Server can show an HSTS vulnerability when security scanned.

Dell Encryption (Formerly Dell Data Protection | Encryption) takes ownership of the Trusted Platform Module (TPM), when it is not in use.

Dell Data Protection implements the Jetty DoS filter with an IP allowlist which is configured to include the server’s own IP address during setup.

This article explains how to set Group Policy Objects (GPO) on domain controller to enable Dell Encryption (formerly Dell Data Protection | Encryption) entitlements.

All users are not being synced to PBA during activation on v8.12 client with the policy of "Sync Users at PBA Activation" enabled.

Allowlisting Guide for Dell Encryption External Media (formerly Dell Data Protection | External Media Edition).

This article describes what happens in Dell Encryption (formerly Dell Data Protection | Encryption) when you receive an error 0x3eb during user activation.

The following are policies that users commonly customized depending upon their network environment.

The pre-boot Authentication (PBA) is automatically deactivated, after performing a recovery. The Administration and Security Consoles do not immediately reflect the deactivation.

What recovery options are there for the data on a Self-Encrypting Drive driver after the 'WIPE' command has been sent from the Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition) Remote Management Console.

This article describes what to do when Dell Encryption (formerly Dell Data Protection | Encryption) User Profile Service fails the login.

Dell Security Management Server (formerly Dell Data Protection Enterprise Edition) user is unable to log in to the management console with only forensic or policy admin roles.

This article walks you through configuring the Dell Data Protection | Enterprise Edition and Virtual Edition Compliance Reporter.

End users can disable Dell BitLocker Manager (formerly Dell Data Protection | BitLocker Manager), but it automatically reenables after 5 minutes.

This article provides information about what to do if the upgrade from Dell Data Protection | External Media Edition to Dell Data Protection | Enterprise Edition fails and a dialog box displays requesting the Dell Data Protection | Personal Edition Entitlement.

If a machine has the Dell Data Protection | Encryption client that is installed with a Self-Encrypting Drive and has System Data Encryption (SDE) policy that is enabled, the endpoint's "EndPoint Protection Status" is read as "Not Protected," in Dell Enterprise Server's Remote Management Console.

This article provides information regarding Sophos Anti-Virus with Dell Encryption (formerly Dell Data Protection | Encryption).

When opening the settings for a domain in the WebUI, you may receive a message which says "Failed to Retrieve Domain."

Computers with Hynix SC300 M.2 hard drives may not be able to activate PBA, and they also receive an Exception activating PBA - CreateDataBaseFailed message in log files.

While running Dell Encryption (formerly Dell Data Protection | Encryption) v8.13 on Windows 10 (on both Legacy and UEFI BIOS settings), Dell BitLocker Manager (formerly Dell Data Protection | BItLocker Manager) might fail to start encrypting.

This article provides information about applications displaying squares and "random" characters instead of text, after enabling System Data Encryption (SDE).

During an upgrade of Dell Encryption Enterprise (Formerly Dell Data Protection | Enterprise Edition), you may receive the error "The currently installed Dell Encryption is missing the Locally Cached MSI" or "The currently installed Dell Data Protection | Encryption is missing the Locally Cached MSI."

A Recovery Required error may occur when provisioning the Advanced Threat Prevention service in Dell Security Management Server (formerly Dell Data Protection Server).

Known issue in Dell Encryption may not allowlist PNP Devices that are specified in the EMS allowlist policy.

After a reboot when upgrading to v10.2.3, the Dell Core Server, Dell Key Server, and Dell ACL Service will not start automatically.

Starting in version 10.7.0, Dell Encryption checks for the presence of a legacy driver that may not be properly removed when upgrading from previous versions, resulting in older versions of Dell Encryption (formerly Dell Data Protection | Encryption) being blocked during the upgrade.

Dell Data Security protected devices may reside at times internal to the network, and other times external to the network, it is recommended that administrators implement split DNS.

The Advanced authentication plug-in that is part of the Dell Data Protection software is no longer installed after the v8.18 build. The advanced authentication plug-in is not be uninstalled, when upgrading an older build of the software to a build later than v8.18.

The smart card reader does not lock the endpoint after removal.

Location of log files commonly used for Dell Encryption Enterprise Shield (formerly Dell Data Protection | Enterprise Edition Shield) and Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition) maintenance and troubleshooting,

Software that uses Legacy type filter drivers, like DLP that monitor External media may cause behavior that leads to External Media data not being encrypted.

This article describes an issue with an Installer error "Error 1303.The installer has insufficient privileges to access this directory: C:\Program Files\Dell\Dell Data Protection\Encryption\Local Console."

This article provides information for the issue: OpenSSL CVE-2014-0160 security vulnerability, otherwise known as the Heartbleed bug and Dell Encryption (formerly Dell Data Protection | Encryption) products.

This article provides information to assist Service Desks in troubleshooting shield activation failures.

This article outlines the methods for determining the encryption status of Dell Data Security (formerly Dell Data Protection) products, managed by Dell Encryption.

How to troubleshoot Policy Proxy log error: Server said, "VFS error. Error putting device inventory file into VFS" in Dell Data Protection | Enterprise Edition.

This article describes how to force an encryption sweep on an endpoint using Dell Encryption Enterprise (formerly Dell Data Protection | Enterprise Edition) or Dell Encryption Personal (formerly Dell Data Protection | Personal Edition).

Learn how to fix BitLocker Drive Configuration Tool issues caused by GPO settings. Resolve BitLocker partition creation problems for Dell BitLocker Manager.

This article provides information for verifying certificate provider types.

This article includes instructions to resolve the issue when an internal hard drive is showing external.

Following the latest release of the Dell Security Management Server (Formerly Dell Data Protection | Enterprise Edition) or Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition) v9.7 server, Active Directory computer groups can now be used when adding or modifying Endpoint Groups.

This article explains how to pull the Tenant ID from Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition) and Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition).

Dell Encryption v10.6 leverages a method of unpacking files that may be potentially malicious within Windows by Microsoft Defender, or other third-party anti-virus applications.

This article describes how to prevent Windows 10 Feature updates from happening on Endpoints protected by Dell Encryption Enterprise.

Getting error when attempting to download the key bundle with Offline Admin Tools in forensic mode (CMGAu -f, CMGAd -f, or CMGAlu –f) in Dell Encryption Enterprise (formerly Dell Data Protection | Enterprise Edition).

This article provides general backup practice recommendations.

This article is designed to give an understanding of using Microsoft utilities on a computer where Dell Encryption (formerly Dell Data Protection | Encryption) is present.

These are the invalid and valid upgrade workflows for Dell Encryption.

Dell Encryption Enterprise (formerly Dell Data Protection | Enterprise Edition) and Dell Encryption Personal (formerly Dell Data Protection | Personal) use policies to encrypt specific files and directories of a computer. This article outlines the workflow for the encryption process.

How to Access the Local Management Console in Dell Encryption Personal (Formerly Dell Data Protection Personal Edition).

The effects of the GNU C Library security vulnerability that is known as GHOST vulnerability in Dell Data Protection | Virtual Edition.

This article describes what to do if you are unable to start the Security Server in Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition) after updating the database password.

This article provides a resolution to the preboot authentication environment in Dell Data Protection | Self-Encrypting Drive being unable to connect to the Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition) or Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition).

There is a known interoperability warning for Dell Data Protection Access when installing Dell Encryption (formerly Dell Data Protection Encryption) on the same computer.

During uninstall of Dell Data Security (formerly Dell Data Protection), a dependency error may display.

This article provides information about the Windows version compatibility for Dell Data Security (formerly Dell Data Protection) products.

Dell Encryption External Media (formerly Dell Data Protection | External Media Edition) is a client encryption application managed by a Dell Data Security server.

Learn more about Dell BitLocker Manager with these FAQs. Dell BitLocker Manager is a client application that is managed using a Dell Data Security server.

This article discusses an issue with the Exchange ActiveSync (EAS) Configuration Tool displaying the error message "Failed to add the OTASync module declaration." during the setup of the Exchange ActiveSync management.

Any attempt to uninstall Dell Data Protection | Encryption client v8.2.1.5911 on a non-English operating system, either through the setup.exe, .msi, or by a major upgrade, results in a failure that prevents the operation from proceeding.

Dell Data Protection External Media Edition encrypts these types of Removable media storage.

Endpoints are displayed as a Dell Data Protection | Encryption endpoints in the management console, when they are Credant Mobile Guardian endpoints.

This article explains when external media is encrypted, and what priority the external media encrypts the media.

This article provides the steps to resolve the Dell Data Protection | Virtual Edition upgrade failure with error: "error migrating database and/or configuration."

The Touchpad does not function when in the Dell Preboot Authentication Environment.

This article provides information regarding Active Directory (AD) account lockouts because of the Dell Data Protection | Encryption client attempting to authenticate a user unsuccessfully an infinite number of times.

This article provides some general information about Dell Encryption (formerly Dell Data Protection | Encryption).

This article provides information about Microsoft Windows Folder Redirection and how it interacts with Dell Encryption (formerly Dell Data Protection | Encryption).

This article provides information about how to configure Dell Encryption (Formerly Dell Data Protection | Encryption) to disable the chain checking of the certificate.

This article provides a workaround when Dell Data Protection | Virtual Edition Server Create Certificate Request exits to the Shell.

This article provides information concerning an issue with Shield for Windows tray icon not being displayed.

A user may experience a message stating Connecting to Dell Data Protection | Encryption and then a blue bar sweeps across the console preventing the user from gaining access to the console, when opening the local management console.

This article discusses the Dell Data Security (formerly Dell Data Protection) shield modes.

Customer may report an "Encryption Administrator Password" message occurs on every startup or reboot on computers with Dell Encryption (formerly Dell Data Protection | Encryption) installed.

Dell Data Protection | Encryption v8.4 includes product with mismatch version numbers along with a new installer name different from past installer naming conventions.

This article describes the domain membership requirements of the Dell Security Management Server.

This article provides information about what to expect after upgrading to Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition) v8.3.1 and later.

This article discusses why Dell Data Security (formerly Dell Data Protection) products do not support beta software.

How to "Suppress file content notification" in Dell Encryption Enterprise Shield (Formerly Dell Data Protection | Enterprise Edition Shield) and Dell Encryption Personal (formerly Dell Data Protection | Personal Edition).

This article provides information about how to troubleshoot the User Principal Name (UPN) requirement for a failed activation of a Dell Data Protection| Encryption endpoint.

This article provides information about how to disable weak ciphers on Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition) and Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition).

This article describes how to see the content of the pending policies changes in the Dell Security Management Server before committing them.

This article describes an issue that can occur if there is a missing or an issue with one of the prerequisites for Dell Encryption, or Microsoft Visual C++ redistributable.

Issues related to Microsoft Excel pivot tables when Dell Encryption is in use.

DNS may no longer work after upgrading to Dell Security Management Server Virtual.

After a failed upgrade to v10.2.14, the 1v0.2.13 Dell Security Management Server Virtual may no longer see the v10.2.14 update.

When an endpoint is rebooted after Windows 10 Updates that are issued in July 2020 or later, devices with Dell Encryption and policies that encrypt executables within C:\Windows\System32, a message is displayed indicating a sign-in process failure may be seen.

This article discusses the cause and the resolution of the Dell Security Management Server failing to export a managed report with a generic error in the Remote Console.

Dell Security Management Server Virtual v10.2.13.13 cannot be upgraded to later versions.

This article helps identify an issue with saving domain changes due to Organizational Unit (OU) declaration.

This article discusses an issue with Dell Encryption (formerly Dell Data Protection | Encryption), Dell Endpoint Security Suite Enterprise, and Dell Endpoint Security Suite Pro and computers that have Intel 12th generation CPUs.

Encrypted data stored on your computer may become corrupted when using Box Drive to synchronize data to Box.com.

Configuration Conflict message may appear for the ACL Service when launching the Server Configuration Tool after installing or upgrading Dell Security Management Server to v10.2.1.

This article provides information how to remove unwanted email addresses that are showing up in the Dell Data Protection | Virtual Edition logs.

This article provides a resolution when the Encryption Removal Agent gets stuck.

This article describes how to encrypt all data that is written to an optical drive using Dell Data Protection | External Media Edition.

Dell Encryption, Dell Endpoint Security Suite Enterprise, and Dell Security Management Server remediations are available for an InstallShield vulnerability that could be exploited by malicious users to compromise the affected system during installation.

Administrators will be unable to log in to the web console with domain credentials and endpoint activations will fail, after upgrading the Dell Security Management Server to v9.9.2 or later. Installations or upgrades that are attempted while full-text indexing is stopped or does not exist fails.

After upgrading from Dell Data Protection | Enterprise Edition v7.3 to v8.4, some Windows computers are reporting, "Windows is not genuine" or going into a windows recovery due to registry corruption.

If the C:\ProgramData\Credant\EMS\Logs folder is missing, then the MSIexec tool attempts to perform a repair on the Dell Data Protection | Encryption installation.

The error message "Credant files are not valid" for Credant Mobile Guardian or "Event Engine - Catalog validation failed!" Dell Data Protection Encryption means that the encrypted endpoint thinks it has been tampered with and ignores all log in attempts.

Dell Encryption WinPE recovery image does not automatically mount drives on computers with Windows 11.

When upgrading to Dell Security Management Server Virtual v11.6, it is possible to encounter an issue that prevents access to the Administration Console.

This article discusses the root cause and resolution to Dell BitLocker Manager (formerly Dell Data Protection | Dell BitLocker Manager) reporting unprotected after changing protected Dell Data Security server (formerly Dell Data Protection server) policy from Configure TPM Startup PIN to Configure TPM Startup.

When installing or upgrading the Dell Security Management Server with SecureWorks Red Cloak installed and enabled, you get an error that prevents Dell Security Management Server from installing or upgrading, with references to the PostGres database that is now leveraged for reporting.

This article describes how to resolve the error message stating that the postgresql-contrib-9.5 package could not be authenticated during an upgrade of the Dell Security Management Server Virtual.

This article describes the process of editing a configuration file to correct the script locations for service monitoring on Dell Security Management Server Virtual v10.2.1.12.

Information Disclosure Vulnerability in Dell Encryption Enterprise (formerly Dell Data Protection | Encryption).

This article describes a situation in Dell Data Protection | Enterprise Edition where opening the server configuration utility generates a windows dialog crash screen.

On a Dell Security Management Server Virtual with multiple DNS Servers listed in the network configuration, the name resolution fails for hostnames that are not hosted on the first listed DNS Server.

Devices running Dell Encryption Enterprise (formerly Dell Data Protection | Enterprise Edition), Dell Encryption Personal (formerly Dell Data Protection | Personal Edition), or Dell Encryption Enterprise (formerly Dell Data Protection | Server Encryption) may fail to boot after applying Windows Update KB4052623.

An activated installation of Dell Encryption should not be included on base images, but starting with v8.10.1 it is now possible to install Dell Data Protection and delay the activation until after an image is deployed and boots on a computer and this gets its intended network name and domain membership.

When a monitor is connected to an endpoint through the display port, or the mini display port, directly, or through the E-port replicator, an error may occur at Pre-boot Authentication (PBA).

This article provides information about how to modify the Dell Data Protection | Encryption environment so that VMware may recognize additional storage drives as fixed storage instead of the current removable media designation.

This article provides steps to disable Password Manager when Dell Encryption Enterprise Self-Encrypting Drive (SED) is installed.

This article provides a workaround to access data after using the Managed Migration Utility.

This article provides information about what to check first when an "Access Denied" error message is received when accessing a file.

This article provides information about how to disable on-the-box (OTB) logging on Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition).

Dell Encryption, Dell Endpoint Security Suite Enterprise, and Dell Security Management Server remediations are available for a privilege escalation vulnerability that could be exploited by malicious users to compromise the affected system.

Applications that are SDE encrypted and use Microsoft's Shadow Copy to create a virtual snapshot of a volume (hard drive) are not supported.

This article provides the workaround to resolve the Dell Data Protection | Encryption Enterprise Edition error message "Error assigning port 0 to certificate hostname the parameter is incorrect."

This article provides a resolution when users or Devices are not activating properly when pointing to a Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition).

This article describes the differences between the reporting functions of Inventory Received, Last Policy Proxy Sync, and Inventory Processed.

This article provides the correct syntax for an often incorrectly entered System Data Encryption (SDE) syntax. When entered incorrectly the Dell Encryption (formerly Dell Data Protection | Encryption) endpoint does not activate.

A computer encrypted with Dell Full Disk Encryption takes approximately one to two minutes to wake from Windows hibernation. A computer without Dell Full Disk Encryption takes approximately fifteen seconds to wake from hibernation.

Dell Data Protection | Encryption External Media Shield (EMS) user does not receive a password prompt when attempting to access data on an encrypted CD, DVD, or USB media.

This article provides information how to resolve issues regarding Dell Data Protection | Enterprise Edition status update failure during encryption sweep.

This article provides information when users receive a certificate error, 'The security certificate presented by this website was issued for a different website’s address', when accessing the Compliance Reporter.

Customers that hard link windows files with the encryption policy Common and User may not be able to access the files after a successful encryption sweep. The hard link displays permission errors, and looks like garbled.

An error appears with the message "WGET error: Code 5, Description: SSL verification failure", when attempting to update Dell Data Protection | Virtual Edition.

Services peak at 100% during vulnerability scans in Dell Data Protection Enterprise Edition or Virtual Edition.

EMS service fails to start on a computer without Dell Encryption installed.

Dell Security Management Server may fail to upgrade to v10.1.0 if diversions are missing or configured incorrectly.

Dell Security Management Server remediation is available for Apache ActiveMQ RCE vulnerability that could be exploited by malicious users to compromise the affected system.

Dell Data Protection | Encryption causes windows to get stuck in reboot loops when installed in Windows 10 Threshold 2.

This article shows the steps to perform in order to recover from system access denial when a user cannot log in to an encrypted endpoint that is offline but can log in when connected to the network.

This article provides information about encrypted endpoints with Microsoft KB2506143 installed that may not load the operating system, Blue Screen (Crash Screen), and the user may not be able to access their data.

This article provides information about how to hide the Dell Encryption and the Dell Encryption Management Agent system tray icons.

If a user attempts to log in at the Windows login screen with a domain account while they are disconnected from the network, then they may encounter an "No logon servers available" error message and cannot log in.

Dell Data Protection | Enterprise Edition may require the Document Store service to be rebuilt due to service failures.

In version 9.5 and later of Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition) and Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition), we get an "Error Validating Policy" message in RMC if there is an existing policy syntax issue. This was reported as an "internal server error" in previous 9.x versions.

Dell Security Management Server can be configured to require two-factor authentication (2FA) to log in to the administration console.

Learn about how SHA-1 signing certificate expiration and deprecation may affect Dell Data Security (formerly Dell Data Protection) products.

Dell Data Security updates the signing certificate that is used on all developed applications to ensure proper code-signing best practices.

The Dell Data Security or Dell Data Protection server administration console may be accessed by following these instructions.

Initial configuration of the Dell Data Security (formerly Dell Data Protection) server administration console may be performed by following these instructions.

This article discusses a situation where Dell Security Management Server Virtual v11.0 and later receive the error "unable to connect to the server" when binding LDAPs in Remote Management Console.

Dell Encryption, Dell Endpoint Security Suite Enterprise, and Dell Security Management Server remediation are available for an insecure operation on Windows junction vulnerability during installation that could be exploited by malicious users to compromise the affected system.

Dell computers shipped with Dell Encryption (formerly Dell Data Protection | Encryption) may not be able to boot into the Dell Recovery partition after activating and encrypting their hard disk.

Endpoints show as not protected in Dell Security Management Console or RMC even though the shield console on the endpoint shows as in-compliance. A full sweep has been completed, and the inventory check has finished.

How Cached Credentials are encrypted in Dell Encryption (formerly Dell Data Protection Encryption).

This article provides answers to frequently asked questions about the Microsoft Exchange ActiveSync (EAS) Management client that is available and managed through the Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition) software suite.

When using a self-signed certificate for a Credant Manager policy, it is necessary to disable the trust chain for the certificate used.

An incorrect URL specification may cause activation issues in Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition). The activating device indicates that it cannot connect to server nor activate.

When running any report in Compliance Reporter, the web browser stops responding at the Loading prompt and does not progress.

Dell Enterprise Server installation fails if a SQL account without the required permissions is used for database install-time credentials and the username and password matches those of an account with the required permissions.

Dell Endpoint Security Suite Enterprise or Dell Encryption Enterprise using the web protection feature may leverage website category codes for policy management (block or allow). This article defines each category code.

Learn how to temporarily disable System Integrity Protection (SIP) on your Mac for Dell Data Security and Dell Data Protection products.

Learn how to use the Dell LSA recovery bundle to regain access to Dell Encryption Enterprise or Dell Encryption Personal data. Follow this step-by-step guide.

Compliance Reporter may be enabled on Dell Data Security servers by following these instructions.

Dell Data Security and Dell Data Protection servers can backup PostgreSQL audit events by following these instructions.

Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition Server) is a server application that manages Dell Data Security (formerly Dell Data Protection) products.

TLS 1.0 and TLS 1.1 can be disabled on Dell Security Management Server and Dell Security Management Server Virtual by following these instructions.

Dell Security Management Server and Dell Data Protection Enterprise Edition Server can be backed up and restored by following these instructions.

Child installers may be extracted from the Dell Data Security master installer by following these instructions.

This information may be used to plan for disaster recovery and high availability within Dell Data Security or Dell Data Protection.

Dell Security Management Server Virtual and Dell Data Protection Virtual Edition can be installed by following these instructions.

Learn how to obtain a signing certificate for your application in Windows. Follow this step-by-step guide to export an application signing certificate.

The Dell Data Protection Remote Management Console can be installed by following these instructions.

Interactive service account requirements must be met for Dell Security Management Server.

Dell Security Management Server Virtual and Dell Data Protection Virtual Edition may be backed up and restored using these instructions.

Dell Encryption Enterprise or Dell Data Protection Enterprise Edition can be installed by following these instructions for either the user interface (UI) or the command line (CLI).

Learn how to check for policy updates for Dell Data Security or Dell Data Protection software by following these instructions.

Policy Proxy and Message Broker services for Dell Data Security or Dell Data Protection servers may be rebuilt using these instructions.

Encryption keys for Dell Encryption Personal and Dell Data Protection Personal Edition may be manually backed up by following these instructions.

Managed reports may be scheduled on Dell Data Security servers by following these instructions.

Dell Encryption External Media or Dell Data Protection External Media Edition can be installed by following these instructions.

The Advanced Threat Prevention certificate may be backed up from the Dell Data Security or Dell Data Protection server by following these instructions.

The version of Dell Encryption Enterprise for Mac or Dell Data Protection Enterprise Edition for Mac may be identified by following these instructions.

Dell Security Management Server or Dell Data Protection Enterprise Edition Server can be uninstalled by following these instructions.

This article describes how to manually add an inactive AD user into the Remote Management Console for EMS recovery.

This article discusses upgrading Dell Security Management Server Virtual from v9.11 to 10.0.0.29 and the core server and inventory server fails to start.

This article provides information regarding errors when trying to download Key information from a Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition Server).

This article contains information about the MinimumCheckinTime setting and on how to change it from its default.

This article contains information about how to resolve the error: Error calling SetupInstallServicesFromInfSection

Unable to activate users due to missing Network Provider data in registry in Dell Encryption (formerly Dell Data Protection Encryption).

This article covers how to dump a policy log to a file from Dell Data Protection | Encryption.

This article provides information about how to resolve the offline folder "assertion failure has occurred" error message that is displayed in the Microsoft Windows Sync Center, "Sync Results" after upgrading to Dell Encryption v8.3.1.

This article discusses Dell Data Protection | Encryption endpoint computer inventory options.

This article provides information about the supported recommendations when using Dell Encryption (formerly Dell Data Protection | Encryption) software on an endpoint that is configured with Microsoft Hyper-V enabled.

This article describes the process that prevents LANDesk from becoming nonresponsive on an endpoint using Dell Data Protection | Enterprise Edition exclusions.

This article discusses Dell Data Protection | Enterprise Edition getting error downloading key material from the Key Server.

This article describes how to remove devices from the Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition) or Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition) before the end of lease.

This article will describe how to Recover a USB device after a user has been removed from AD and exceed the lease period in the Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition) web console.

This article answers several frequently asked questions about using Dell Encryption Enterprise Shield (formerly Dell Data Protection | Enterprise Edition Shield) with Dropbox and other cloud sharing applications.

This article explains how to setup end to end tracing, in Dell Data Protection | Enterprise Edition to troubleshoot core server and console certificate issue.

This article describes impersonation failures in log files when running Dell Data Protection | External Media Edition and the GPO that is responsible for these failures.

This article describes the process that occurs when external media is inserted into a computer that has Dell Encryption Enterprise External Media (formerly Dell Data Protection | External Media Edition) enabled.

Dell Encryption (formerly Dell Data Protection | Encryption) causes constant reboot prompts.

When first starting a Creative Cloud application such as Acrobat DC on a computer that is protected with Dell Data Protection | Encryption file-folder encryption, you may get a configuration error.

After a Windows 10 upgrade, Dell Endpoint Security Suite Enterprise Advanced Threat Protection goes "Unknown."

Customer may notice computer performance degradation on an endpoint containing Dell Encryption Enterprise Shield and Absolute.

Dell Encryption Enterprise (formerly Dell Data Protection | Enterprise Edition) or Dell Encryption Personal (formerly Dell Data Protection | Personal Edition) Local Management Console user interface (UI) may inaccurately display "_UNMNGD_" and/or "_UNINITIALIZED _" in the About menu after installing Microsoft Windows cumulative and security updates from or after March 12, 2019.

This article describes in what situations that you must use the LSARecoveryDecrypt tool to generate the appropriate registry keys or batch files to enable or disable one of the configuration changes.

Devices running Dell Encryption Enterprise or Dell Encryption Personal may resolve BAD_SYSTEM_CONFIG_INFO errors by following these instructions.

This article discusses the exclusions for Examplify in Dell Encryption Enterprise (formerly Dell Data Protection | Enterprise Edition).

How to Force a crash dump on a computer running Dell Encryption (formerly Dell Data Protection | Encryption).

The version of Dell Encryption Enterprise or Dell Encryption Personal may be identified by following these instructions.

This article provides information about the Shell shock Bash Bug CVE-2014-6271 security vulnerability and how it affects the Dell Data Protection | Virtual Edition software.

How to change a device password in Dell Encryption External Media (formerly Dell Data Protection | External Media Edition).

This article provides information about how to update the certificate for Dell Encryption (formerly Dell Data Protection | Encryption) services using an existing certificate from the Microsoft keystore.

How to use Dell Data Protection | External Media Edition on Dell Data Protection | Enterprise Edition server.

This article shows how to change the applied policy template in Dell Encryption Personal (formerly Dell Data Protection | Personal Edition).

This article provides information to increase logging in Dell Encryption Enterprise (formerly Dell Data Protection | Enterprise Edition) and Dell Encryption Personal (formerly Dell Data Protection | Personal Edition).

When processing an encrypted folder list that is too large, the Dell Data Protection | External Media Edition service crashes.

This article provides information about the supported recommendations when installing Dell Encryption (formerly Dell Data Protection | Encryption) software on an endpoint that is configured with multiple Operating Systems or dual-boot capabilities.

SSD drives encrypted by Dell Data Protection Encryption exhibit a performance bottleneck during file write operations.

Some third-party applications can trigger an attack vector protection event in the shield driver, this results in a blue screen on the shielded computer.

Duplicate DCID or MCID in a production environment of Dell Encryption (formerly Dell Data Protection | Encryption) is caused when the shield is part of the corporate image that is pushed to the client, instead of installed after the client has been imaged.

This article provides information how to disable the USB policy in Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition) and Dell Encryption Personal (formerly Dell Data Protection | Personal Edition).

When trying to add user email addresses for a scheduled report in Compliance Reporter, you may receive an error stating: ERROR: Value too long for column Email.

This article describes how to add SDE key download to another admin role.

Dell Encryption Enterprise Self-Encrypting Drive Pre-Boot Authentication environment may stop responding or state "The System Has Failed" When a Static IP address is set.

When Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition) is installed on a non-English server operating system (French for instance), you may encounter an "internal error" or a "Data access error" in the WebUi console.

A Windows password is required, to configure encryption when using Dell Encryption Personal (formerly Dell Data Protection | Personal Edition).

Applications that are deployed using ClickOnce may fail to launch after a reboot on computers running Dell Encryption Enterprise or Dell Encryption Personal.

Committing Policy in v11.1.1 Dell Security Management Server or Dell Security Management Server Virtual returns a Connection Refused error in the administrator console.

Dell Data Security and Dell Data Protection software used to manage external media devices can be decrypted by following these instructions.

Some security scanners incorrectly detect the Microsoft Remote Desktop Protocol (RDP) cert on Dell Security Management Server ports 8081, 8084, 8443, 8449, 8888.

Logs may be collected for Dell Encryption Enterprise for Mac or Dell Data Protection Enterprise Edition for Mac by following these instructions.

The version of Dell Encryption External Media and Dell Data Protection External Media Edition may be identified by following these instructions.

Dell Security Management Server receives notifications, "Your audit database has reached at least 95% of its maximum allotted storage".

The versions of Dell BitLocker Manager and Dell Data Protection BitLocker Manager may be identified by following these instructions.

This article provides the recommended settings for Dell Encryption (formerly Dell Data Protection | Encryption) when running Dell Encryption on a Self-Encrypting Drive.

An Error is received during an update of Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition).

When attempting to activate Dell Data Protection | Server Edition, it fails immediately upon entering domain administrator credentials.

Devices fail to boot with Operating System Loader failed signature verification when protected by Dell Data Protection | Encryption.

Dell Data Protection Virtual Edition v9.2 and earlier may have issues with TLS Communication.

When attempting to download a recovery key from the remote management console, the web UI gives an internal error, or stops responding and the download fails. This can happen when the hostname of the computer to be recovered ends in any mime type (.au for example).

This article describes how to resolve Dell Encryption Remote Management Console displaying "This page can’t be displayed."

How to recover a user that is locked at the PBA screen when using Dell Encryption Enterprise Self-Encrypting Drive Manager (formerly Dell Data Protection | Self-Encrypting Drive Manager) or Dell Full Disk Encryption.

This article explains the Pre-Boot Authentication commands available from the Remote Management Console and how to locate them.

A medium severity issue that malicious users use to is to compromise the affected computer running Dell Encryption or Dell Endpoint Security Suite Enterprise.

This article provides the steps for configuring reporting using the Dell Security Management Server.

Recipients of the email notifications are receiving error notifications hourly, when deploying or upgrading the Dell Management Server Virtual to v11.4, and enabling Email Notifications.

Policies may be committed for Dell Data Security and Dell Data Protection servers using these instructions.

Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition) gets an NTP Service / Event: Does not exist email alert.

Upgrading Dell Security Management Server Virtual appliance fails with an error referencing the interfaces.d directory.

Microsoft vulnerability updates can cause communication failures in Dell Encryption (formerly Dell Data Protection | Encryption).

When performing a recovery install of Dell Data Protection | Enterprise Edition, using manually backed up files instead of the software created backup folder can cause issues with server functionality.

Is .NET Framework 4.7 compatible with Dell Data Protection Enterprise Edition Server?

This article outlines the Threat Classification Types that are outlined within the Dell Security Management Server and Dell Security Management Server Virtual, detailed within each under the Advanced Threat Events data received from endpoints.

In Dell Data Protection | Enterprise Edition, having a null UPN value blocks activation's.

When Dell SupportAssist for Business is Installed with Dell.Genoa.Agent.exe and Dell.Genoa.UserProcess.exe, the computer may experience High CPU Usage.

This article provides information regarding Dell Data Protection | Enterprise Edition Server not responding to server names or domains with an underscore "_."

Tabs do not properly render in the management console, after upgrading Dell Data Protection | Enterprise Edition or Virtual Edition.

Fingerprints and Smart Cards stop working after enabling Port Controls with "block USB Port" policy.

After installing Dell Encryption (formerly Dell Data Protection | Encryption), and walking through the setup wizard, you receive a message "Unable to Configure for Encryption."

This article describes how the Encrypt Temp Files policy works.

This article provides an overview of the command-line language that is used in the Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition Server) "View Logs" menu screen.

Windows Applications are not properly opening after installing Dell Encryption (formerly Dell Data Protection | Encryption). Also, applications display with no icon.

When using SQL Server Windows Authentication this is what Dell Data Protection Server Services need to run as a Windows account.