Dell EMC OpenManage Essentials Version 2.5 User's Guide

Question: What troubleshooting can I do if an inventory task fails to create or run?

Answer: Ensure that DSM Essentials Task Manager service is running in Windows services.

Question: The Software Inventory Information table displays multiple entries of "Base System Device Driver" after the Firmware & Driver Inventory collection task or Discovery/Inventory. What should I do?

Answer: To resolve the issue, verify if the chipset driver is installed on the server. If the chipset driver is not installed, install the latest chipset driver and then reboot the server. After rebooting the server, rediscover the server in OpenManage Essentials.

Question: I discovered a PowerEdge FX or FX2s chassis with firmware version 1.1 using the WS-Man protocol. The device is not displayed in the System Update > Non-Compliant Systems tab. However, the Software Inventory table is not displayed. What should I do?

Answer: Manually (outside of OpenManage Essentials) upgrade the PowerEdge FX or FX2s firmware to version 1.2 or later.

Question: An ESXi server is displayed under the System Update > Non-Inventoried Systems tab. I ran the inventory task from the Non-Inventoried Systems tab, however, the device is still displayed under the Non-Inventoried Systems tab.

Question: A modular server with iDRAC6 discovered using WS-Man protocol with the default WS-Man Timeout and Retries values is classified under the RAC device group. However, no inventory information is displayed. What should I do?

Answer: Verify the WS-Man Timeout setting used for discovery and ensure that the timeout value is within the 4 to 99 range.

Question: I discovered a few blade servers hosted within a chassis using the SNMP protocol. Later, I discovered the Dell chassis and its components using the Chassis (CMC) Discovery – All Components filter of the Guided Wizard. I notice that the discovery range group of the previously discovered blade servers has moved within the discovery range group of the chassis. However, the blade servers that I had discovered earlier are still inventoried using the SNMP protocol. What should I do?

Answer: It is recommended that you either discover each blade server individually or discover the chassis and its components using the Chassis (CMC) Discovery – All Components filter of the Guided Wizard. If you had discovered a few blade servers prior to discovering the chassis using the Chassis (CMC) Discovery – All Components filter of the Guided Wizard, perform the following:

1. Edit the chassis discovery range group.
2. Select the Chassis (CMC) Discovery – All Components filter.
3. Provide the credentials of the chassis and the blade servers (iDRACs).
   • NOTE: Provide the iDRAC credentials only if the iDRAC credentials are not the same as the chassis credentials.
4. Save the changes.
5. Right-click the chassis range group and click Perform Discovery and Inventory Now.

The blade servers will use the WS-Man credentials during the next inventory cycle.