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Dell NetWorker 19.9 Administration Guide

Changing the sleep times required for TZ89 drive types

When you unload a volume from a TZ89 tape device you may receive an error message similar to the following and NetWorker will repeatedly try to unload the tape:

nsrd: media info: unload retry for jukebox `COMPAQTL895' failed - will retry again.

To resolve this issue, changes the sleep attributes in the Autochanger resource.

  1. Shut down NetWorker services.
  2. Shut down and restart the autochanger that contains the TZ89 drives.
  3. When the autochanger is back online, restart NetWorker services. NetWorker will not try to unload the drive again.
  4. Use NMC to edit the following autochanger sleep time attributes, and use the following values:
  5. Try to unload the drive again. If the drive fails to unload, repeat this procedure and increase the sleep times.

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