Dell NetWorker 19.9 Administration Guide

Unable to obtain root job list: Unable to accept message bus block, while expecting basic-consume method, received another method.: Message bus encountered library exception: (unknown error)

gstd NSR warning nsm: Initial jobs info RPC failed for server: <NetworkerServer> - Check if RabbitMQ server is running!

This can occur if RPC communication with the RabbitMQ server fails because of missing exchanges such as amq.direct, amq.fanout, amq.headers, amq.match, and so on.

To resolve the issue, do the following:

1. Shutdown NetWorker.
2. From the command prompt, type the following command to go to the directory that contains the RabbitMQ files:
   • Windows: cd C:\Windows\system32\config\systemprofile\AppData\Roaming
   • Linux: /opt/nsr/rabbitmq-server-3.7.16/var
3. Type ren RabbitMQ RabbitMQ.v01 to save the existing RabbitMQ directory.
4. Start NetWorker.

After NetWorker starts, new RabbitMQ files are created.

• Windows: C:\Windows\system32\config\systemprofile\AppData\Roaming\RabbitMQ
• Linux: /opt/nsr/rabbitmq-server-3.7.16/var

To verify if the missing exchanges are present, run the following commands:

Windows:

% set ERLANG_HOME=C:\PROGRA~1\EMCNET~1\nsr\rabbitmq-server-3.7.16
% set HOMEPATH=\Windows
% rabbitmqctl report

Linux:

# HOME=/nsr/rabbitmq /opt/nsr/rabbitmq-server-3.7.16/sbin/rabbitmqctl report