Dell NetWorker 19.9 Administration Guide

Windows BMR log files

To help troubleshoot an unsuccessful recovery, the following log files are generated and backed up during the Windows BMR operation:

• daemon.raw—This log file is the same as daemon.log for monitoring services.
• Ossr_director.raw—Contains the recovery workflow of the DISASTER_RECOVERY:\ save set. This log also contains any errors that are related to recovering the save set files or Windows ASR writer errors.
• recover.log—Contains output from the NetWorker recover.exe program. This information is generated during the recovery of each save set. This log also contains messages about errors that are related to critical volume data recovery.
• WinPE_Wizard.log—Contains information about the workflow flow that is related to the NetWorker Bare Metal Recovery wizard user interface.
• winpe_nw_support.raw—Contains output from the winpe_nw_support.dll library. The output provides information about the communication between the NetWorker Bare Metal Recovery wizard and the NetWorker server.
• winpe_os_support.log—Contains output information that is related to Microsoft native API calls.

If the Windows BMR fails, you can recover the log files using one of the following options:

• By using FTP on the recovery host.
• By using a directed recovery.
• By copying the log files to a mapped drive.

If the Windows BMR was successful, you can recover the log files directly to the recovered host.

To view log files, you can use either a text editor or the nsr_render_log program, depending on the log file format.

Viewing the log files

To view the following log files, use a text editor:

• recover.log
• WinPE_Wizard.log

To view the following log files, use the nsr_render_log program:

• Ossr_director.raw
• winpe_nw_support.raw

  For example, to display the Ossr_director.raw file, type the following command at a command prompt:

  nsr_render_log "C:\logs\Client-bv1\Ossr_director.raw"   

  To direct the Ossr_director.raw file to a text file that can be viewed in a text editor, type the following:

  nsr_render_log "C:\logs\Client-bv1\Ossr_director.raw" > mylog.txt