Dell NetWorker 19.9 Administration Guide

Stopping a NetWorker host on Windows

NetWorker requires sufficient time to shut down in order to prevent its internal files from being corrupted. It is recommended that NetWorker is given 120 seconds to fully shut down. The HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\WaitToKillServiceTimeout windows registry key (value in milliseconds) determines how long Windows will wait for a service before it determines that it is unresponsive, and terminates it. If the key is absent, the default value is 20 seconds, which is not enough time for NetWorker to shut down. The recommended value for this is 120,000 for 120,000 milliseconds (120 seconds). Perform the following steps as a Windows administrator to stop the services on a NetWorker Server, Storage Node, and Client.

1. Right-click My Computer, and then select Manage.
2. Expand Services and Applications, and then select Services.
3. Right-click NetWorker Remote Exec Service, and then select Stop.
   NOTE:On a NetWorker Server, the NetWorker Remote Exec Service stops the NetWorker Backup and Recovery and the NetWorker Message Queue Adaptor services. On an NMC Server, the NetWorker Remote Exec Service also stops the Dell GST Service.

   The following figure shows how to stop the NetWorker Remote Exec Service service.