- Notes, cautions, and warnings
- Preface
- Overview
- Getting Started
- NetWorker Management Console interface
- Connecting to the Administration window
- Getting started with a new installation
- Enabling and Disabling NetWorker services
- Backup Target
- Label templates
- Media pools
- Storage nodes
- Requirements
- Licensing
- Storage node configuration
- Storage Node Options
- Configuring a dedicated storage node
- Troubleshooting storage nodes
- Disk storage devices
- Example environment
- Considerations for Client Direct clients
- Differences between FTDs, AFTDs, and DD Boost devices
- Device target and max sessions default values and ranges
- Advanced file type devices
- Memory requirements for AFTD backups
- Required AFTD DFA device settings for Hyper-V environments
- Create and configure an AFTD
- Labeling and mounting an AFTD
- Insufficient AFTD disk space
- AFTD operation verification
- Deactivate and erase an AFTD
- Concurrent AFTD recovery operation limitations
- Changing the AFTD block size
- DD Boost and Cloud Tier devices
- Libraries and silos
- Overview of tape device storage
- Support for LTO-4 hardware-based encryption
- Linux device considerations
- Solaris device considerations
- HP-UX device considerations
- AIX device considerations
- SCSI and VTL libraries
- Selecting a volume for the NetWorker server
- Virtual tape library (VTL) configuration
- Pools with libraries
- Persistent binding and naming
- Whether to add or recycle volumes
- Configure libraries
- Managing the library configuration
- Adding and removing media by using the library front panel
- Volume mounting and unmounting
- Mounting or unmounting a volume in a library
- Unmounting volumes automatically (idle device timeout)
- Mounting or unmounting a volume in a stand-alone tape drive
- Labeling and mounting a volume in one operation (stand-alone tape drive)
- Labeling volumes without mounting
- Mounting uninventoried volumes
- Libraries with volume import and export capability
- Inventorying library volumes
- Library maintenance
- Troubleshooting libraries and devices
- Troubleshooting autoconfiguration failure
- Library configuration using the jbedit command
- Device ordering
- SCSI data block size issues between UNIX and Windows
- Device parameter settings
- Media handling errors
- Silo libraries
- NDMP libraries
- NetWorker hosts with shared libraries
- Dynamic drive sharing
- File type devices
- Stand-alone devices
- Autodetecting and configuring a stand-alone tape drive
- Adding a stand-alone device manually
- Auto Media Management for stand-alone devices
- Mounting or unmounting a volume in a stand-alone tape drive
- Labeling and mounting a volume in one operation (stand-alone tape drive)
- Labeling volumes without mounting
- Mounting uninventoried volumes
- Labeling volumes
- Troubleshooting devices and autochangers
- Additional attributes in the Autochanger resource
- Maintenance commands
- Autodetected SCSI jukebox option causes server to stop responding
- Autochanger inventory problems
- Destination component full messages
- Tapes do not fill to capacity
- Tapes get stuck in drive when labeling tapes on Linux Red Hat platform
- Increasing the value of Save Mount Time-out for label operations
- Server cannot access autochanger control port
- Changing the sleep times required for TZ89 drive types
- Message displayed when CDI enabled on NDMP or file type device
- Verify firmware for switches and routers
- Commands issued with nsrjb on a multi-NIC host fail
- SCSI reserve/release with dynamic drive sharing
- Recovering save sets from a VTL on a different NetWorker server
- Data Protection Policies
- Designing data protection policies
- Default data protection policies in NMC's NetWorker Administration window
- Overview of configuring a new data protection policy
- NetWorker resource considerations
- Strategies for traditional backups
- Strategies for server backup and maintenance
- Protection groups for NetWorker and NMC server backup and maintenance
- Server Protection policy and workflows
- Supported actions in a server backup workflow
- Actions supported in an NMC server backup workflow
- Actions in the server database backup and NMC server backup workflows
- Visual representation of workflows
- Strategies for cloning
- Policy Notifications
- Monitoring policy activity
- Policy log files
- Starting, stopping, and restarting policies
- Starting actions in a workflow for an individual client
- Modifying data protection Policy resources
- Configuring NSR Protection Policies from nsradmin
- Commands
- Managing NSR Data Protection Policy
- Managing Workflows
- Managing Actions
- Configuring Filters for Clone and Index Actions
- Deleting multiple actions from multiple workflows and policies
- Querying NSR protection policy workflow and NSR protection policy action resources without specifying RAP resource types
- Managing policies from the command prompt
- Identifying clients that missed the workflow schedule
- Troubleshooting policies
- Designing data protection policies
- Backup Options
- Overview of resources that support backups
- Save sets
- Backup levels
- Comparing backup levels
- Backup levels and data recovery requirements
- Backup levels for the online indexes
- Synthetic full backups
- How a synthetic full backup is created
- When to use synthetic full backups
- Requirements for synthetic full backups
- Save set requirements for synthetic full backups
- Client resource configuration requirements for synthetic full backups
- Backup storage for synthetic full backups
- Scheduling considerations for synthetic full backups
- Support for directives with synthetic full backups
- Recovery storage node selection for synthetic full backups
- Performing synthetic full backups
- Validating synthetic full backups
- Virtual synthetic full backups
- Backup scheduling
- Backup Browse and Retention
- Improved resilience of long running write operations
- NetWorker Year 2038 Readiness
- General backup considerations
- Directives
- CFI backup scheduled to start immediately after a traditional backup
- Backing Up Data
- Configuring a Client resource for backups on Windows hosts
- Windows backup considerations
- Configuring how NetWorker determines when to back up a file
- Backup Operators group
- Windows backup considerations
- Windows file system backups
- Windows Bare Metal Recovery
- Terminology
- Overview of Windows Bare Metal Recovery (BMR)
- Windows BMR Planning
- Requirements for Windows BMR backup and restore
- Save set configuration by host type
- Best Practices for Windows BMR
- Windows BMR limitations and considerations
- Disk configuration limitations
- HP ProLiant system considerations
- Optimized deduplication backup considerations
- Save set considerations
- Cloning considerations
- Security considerations
- Server role considerations
- Microsoft server application considerations
- Online recovery of Windows services considerations
- Windows Storage Pools considerations
- WinPE considerations for SAN boot devices
- VMware network interface card driver limitations
- BCD partition limitations
- Creating a Client resource with the Client Backup Configuration wizard
- Mapped drives
- Windows backup considerations
- Configuring a Client resource for backups on UNIX hosts
- Configuring a Client resource for backups on Mac OS X hosts
- Sending client data to AFTD or Data Domain devices only
- Non-ASCII files and directories
- Configuring checkpoint restart backups
- Probe-based backups
- Encryption
- Compression
- Backing up distributed file systems
- Configuring Client Direct backups
- Backup Twinning
- Backup command customization
- Client resources
- Manual backups
- Verifying backup data
- NetWorker Client FQDN compliant with RFC 1123
- Configuring a Client resource for backups on Windows hosts
- Cloning, Staging, and Archiving
- Cloning, staging, and archiving
- Benefits of cloning and staging
- Cloning save sets and volumes
- Deciding when to clone
- Clone Browse and Retention
- Cloning requirements and considerations
- Cloning example
- Cloning with tape devices
- Cloning with file type and AFTD devices
- Cloning with Avamar
- Cloning with Data Domain (DD Boost)
- Controlling storage node selection for cloning
- Recover Pipe to Save
- Cloning save sets from the command prompt
- Clone savesets in chronological order using clone action
- Updates to group, policy, workflow, and action fields in mediadb for a cloned save set
- Staging save sets
- Archiving data
- Troubleshooting NetWorker cloning, archiving, and retrieval
- Remote archive request from server fails
- Multiple save sets appear as a single archive save set
- Wrong archive pool is selected
- Second archive request does not execute
- The nsrarchive program does not start immediately
- Archive request succeeds but generates error when nsrexecd is not running
- Clone fails for few save sets
- NetWorker Orchestrated Replication
- Introduction
- Use Cases
- Setting up Data Domain mtree replication on Data Domain
- Creating NSR DD Device Replication Resource
- Configuring NetWorker dd-replication action
- NetWorker orchestrated replication export
- NetWorker orchestrated replication import
- Running utilities on NetWorker orchestrated replication imported volume and save sets
- GUI Limitations
- Backup Data Management
- Recovery
- Recovering data
- Recovery roadmap
- Planning and preparing to recovering data
- NetWorker recovery overview
- Recovery types
- Recover programs
- Recovering the data
- Determining the volume for recovering cloned data
- Recovering access control list files
- Browsable recovery
- Save set recovery
- Using the scanner program to recover data
- VSS File Level Recovery
- Recovering deduplication data
- Improving restore performance with multiple threads
- vProxy recovery in NMC
- vProxy Log Bundle collection using NMC
- Recovering file system data on Windows
- Recovering data on OS-X clients
- Recovering client files on a different NetWorker server
- Recovering as NMC User with Non-Admin Privileges
- Preparing the NMC Sever for Recovery
- Recover the NMC Server database
- Special recoveries on Windows hosts
- Special windows recoveries Restoring a Windows Domain Controller host
- Performing a Windows BMR to physical or virtual computers
- Prerequisites to performing a Windows BMR
- Gathering configuration information required by a Windows BMR
- Obtaining the Windows BMR image
- Creating a Windows BMR bootable image
- Perform the BMR
- Performing a Windows BMR to a physical computer
- Post-recovery tasks
- Using NMM for post-recovery tasks
- Using an application backup tool other than NMM
- Recovering file system data
- Performing post-recovery tasks for Active Directory services
- Performing post-recovery tasks for hosts with Windows server roles that use SQL Server
- Performing post-recovery tasks for a Microsoft Hyper-V virtual machine
- Post-recovery tasks
- Performing a BMR from a Physical Computer to a Virtual Machine (P2V)
- Performing a Windows BMR to a physical computer
- Troubleshooting Windows BMR
- NIC configuration lost post BMR restart
- Performing a manual uninstall and reconfigure of a NIC on Windows Server 2012 or Windows Server 2012 R2
- Recovering and viewing Windows BMR log files
- BMR backup fails when System Reserved Partition is offline
- Wizard cannot locate the NetWorker server or DNS server
- Multiple NICs cause errors in locating the NetWorker server
- Network configuration values might not be retained after reboot
- VSS backups fail because a critical disk is offline
- Jobquery fails to establish a connection with large scale jobs
- 8dot3name support disabled after recovery
- Additional recovery options
- Restart required after recovery operation
- Online recovery of Active Directory, DFSR, or Cluster services
- Reporting NetWorker Datazone Activities
- Enterprise data reporting
- Enabling or disabling the gathering of report data
- Data retention and expiration policies
- Restricted report views
- Report categories
- Legacy report categories
- Report modes and types
- Preconfigured reports
- Customizing and displaying report output
- Customizing and saving reports
- Sharing a report
- Command line reporting
- Save set History Database
- Reporting policy status and backup job status
- Reporting recover job status
- Checkpoint-enabled backup reporting
- SNMP traps
- Receive SNMP v2c traps on Linux
- Receive SNMP v2c traps on Windows
- Receive SNMP v3 traps on Linux
- Receive SNMP v3 traps on Windows
- Disable SNMP traps on Linux and Windows
- Configuring NetWorker SNMP notifications
- Configuring SNMP notifications in NetWorker
- Configuring SNMP notifications at the policy level
- Configuring SNMP notifications at the action level
- SNMP v2c traps for restore
- SNMP v3 traps for restore
- View SNMP traps on Linux Trap Receiver
- View SNMP v2c traps on Windows Trap Receiver
- View SNMP v3 traps on Windows Trap Receiver
- Configuring SNMP management software
- SNMP v2c trap support for NetWorker Modules
- NetWorker Notifications
- Front-end Capacity Estimation
- Enterprise data reporting
- NetWorker Server Monitoring
- Enterprise events monitoring
- Monitoring NetWorker Server activities in the Administration window
- Monitoring changes to the NetWorker and NMC Server resources
- Monitoring user access to the NMC server
- Monitoring NetWorker server activities in the log files
- NMC Server Management
- Enterprise
- Customizing the Console window and views
- Using the NMC filters
- Connecting to the NMC GUI using an ssh connection
- Backing up the NetWorker environment
- Using the NMC Configuration Wizard
- NMC server authentication
- Adding the NMC service account to the Users user group
- Moving the NMC Server
- Migrating NMC users to the authentication service database
- Changing the password for a local user
- Resetting the forgotten administrator password
- Changing the service port used by the NMC database
- Changing database connection credentials
- Updating the NMC server IP address/hostname
- Setting system options to improve NMC server performance
- Displaying international fonts in non-US locale environments
- NetWorker License Manager
- NMC error messages and corrective actions
- Console troubleshooting notes and tips
- Troubleshooting an NMC server that is not responding
- Unable to connect to host: Please check Security setting and daemon logs on the NetWorker client and Console server for more information
- Username/password validation fails when you use the NMC New Device wizard to configure an AFTD if storage node is UNIX
- Querying large numbers of save sets in the NetWorker user interface may cause a Java heap space error
- NMC user interface exits unexpectedly
- Label and Mount devices page is not displayed in NMC device configuration wizard
- Error: Unable to connect to server is displayed while browsing the savesets in the client properties using NMC GUI
- NetWorker Server Management
- Setting up the server
- Viewing the migration log file
- Hostname changes
- Managing the NSR task resource for nsrclientfix
- Parallelism and multiplexing
- Managing server access
- Resource databases
- Indexes
- Characteristics of the online indexes
- Automated index activities
- Checking online indexes
- Viewing information about the indexes
- Index save sets
- Querying the media database
- Cross-checking client file indexes
- Refreshing index information
- Client file index locations
- Managing the size of the online indexes
- Internationalization
- Creating a Server Backup action
- Creating an expire action
- NetWorker Server State
- Migrating and importing the server
- NetWorker Host Management
- Restricted Datazones
- Block Based Backup and Recovery
- Overview
- Block based backups
- Block based recoveries
- Troubleshooting block based backup and recovery issues
- Networking and Connectivity
- Name resolution and connectivity
- IPv6 support in NetWorker 19.3 and later
- Network Protocol support for Networker 19.3 and later
- Limitations of IPv6 protocol with NetWorker 19.3 and later
- Troubleshooting name resolution and connectivity errors
- Using multihomed systems
- NIC Teaming
- Using DHCP clients
- NetWorker TCP/IP keep-alive parameters
- Multi-subnet cluster configuration support for SQL AAG
- Cloud Supportability
- Troubleshooting
- Before you contact technical support
- NetWorker log files
- NetWorker Server log files
- NMC server log files
- NetWorker Client log files
- View log files
- Raw log file management
- Configuring logging levels
- Setting the troubleshoot level for NetWorker daemons
- Running individual clients in a group in troubleshoot mode
- Running client-initiated backups in troubleshoot mode from the command line
- Running Recoveries in troubleshoot mode
- NetWorker Authentication Service logs
- NetWorker functionality issues
- Backup and recovery
- Shut down NetWorker services prior to any significant changes to system date
- Clone ID timestamp does not reflect the time the clone was created
- Memory usage when browsing large save sets
- Memory usage and nsrjobd
- Media position errors encountered when auto media verify is enabled
- The scanner program marks a volume read-only
- The scanner program requests an entry for record size
- Limitations for groups containing a bootstrap
- Index recovery to a different location fails
- Illegal characters in configurations
- Inaccessible object exception error when launching NMC with Java 9
- Error backing up large number of clients
- Hostname aliases for IP only clients
- Directory pathname restrictions
- Backup of a new client defaults to level full
- Non-full backup of Solaris files with modified extended attributes
- Client file index errors
- Aborting a recovery
- xdr of win32 attributes failed for directory
- Cannot create directory directory
- The All save set and duplicate drive serial numbers
- No disk label errors
- Resolving copy violation errors
- Converting sparse files to fully allocated files
- Backing up large sparse files
- Queries using the mminfo -N command are case-sensitive
- Usage of multiple pool names in the mminfo command
- Renamed directories and incremental backups
- Resolving names for multiple network interface cards
- Libraries entering ready state
- Successful save sets listed as failed in the Group Backup Details window
- The NetWorker Server window does not appear on HP-UX
- Backup fails with Win32 error 0x2
- Error displaying workflow details
- Back up of All Save Sets takes a long time to complete
- GSS-API authentication error
- NetWorker locale and code set support
- Enabling service mode for NetWorker
- Resetting the NMC password for NetWorker 19.1 and later
- No privileges to view NetWorker server from NMC
- Network and server communication errors
- Unapproved server error
- Unapproved server error during client setup
- Server copy violation
- Remote recover access rights
- NetWorker server takes a long time to restart
- Changing the NetWorker server address
- Binding to server errors
- Identifying connection lost to device
- Device Connectivity Check Configurations
- New.Net and NetWorker software are incompatible
- NWUI HTML5 UI is not receiving monitoring data
Dell NetWorker 19.9 Administration Guide
Troubleshooting manual backups
This section describes how to troubleshoot error messages that might appear during a manual or client-initiated backup.
Could not create log file: Permission denied
This message appears when a non-root user performs a manual client direct-enabled backup to a CloudBoost device but the user account does not have write access to the /nsr/logs/cloudboost directory. To resolve this issue, configure the following environment variables to define an alternate location for the log files, where the non-root user has write access:
export CB_CACHE_LOCATION=cache_dir
export CB_LOG_DIR_LOCATION=log_dir
where:
- cache_dir is the directory that stores backup cache files.
- log_dir is the directory that stores for the backup log files.
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