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Dell NetWorker 19.9 Administration Guide

Error backing up large number of clients

When you use a Windows NetWorker server to back up many clients, a CMD.exe application error window may appear with a message similar to the following:

The application failed to initialize properly (0xc0000142). Click on OK to terminate the application.

If this problem occurs, edit the Windows registry on the NetWorker server to increase the desktop heap allocation.

  1. In the regedt32 application, browse to the following registry entry:

    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\
Session Manager\SubSystems\

  2. Edit the Windows registry key.
  3. Modify the third value of the SharedSection entry to increase the heap allocation size.

    In the following example, the desktop heap allocation has been changed from a value of 512 KB to 1023 KB.

    The original entry, with a desktop heap allocation of 512 KB appears as:

    %SystemRoot%\system32\csrss.exe ObjectDirectory=\Windows
    SharedSection=1024,3072,
    512 Windows=On SubSystemType=Windows
    ServerDll=basesrv,1 ServerDll=winsrv:UserServerDllInitialization,3
    ServerDll=winsrv:ConServerDllInitialization,2 ProfileControl=Off
    MaxRequestThreads=16

    The updated entry, with a desktop heap allocation of 1024 KB appears as:

    %SystemRoot%\system32\csrss.exe ObjectDirectory=\Windows
    SharedSection=1024,3072,
    1024 Windows=On SubSystemType=Windows
    ServerDll=basesrv,1 ServerDll=winsrv:UserServerDllInitialization,3
    ServerDll=winsrv:ConServerDllInitialization,2 ProfileControl=Off
    MaxRequestThreads=16

  4. Restart the NetWorker server.

The Microsoft Knowledge Base article 18480 on the Microsoft website provides more information.


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