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Dell Storage Manager 2020 R1 Administrator's Guide

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Active Directory User Authentication Fails

Description A valid Active Directory user fails to authenticate.
Cause Probable causes might be:
  • The user is trying to authenticate using an incorrect password.
  • The user is locked or disabled in Active Directory.
  • The Active Directory domain controllers are offline or unreachable.
  • The FluidFS cluster system time and Active Directory clock are out of sync.
Workaround
  1. Check the FluidFS cluster Event Log for errors.
  2. Verify that the user is not disabled or locked in Active Directory.
  3. Verify that the domain controllers are online and reachable using the network.
  4. The FluidFS cluster and Active Directory server must use a common source of time. Configure NTP and verify the system time is in sync with the domain controller time.

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