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Dell Storage Manager 2020 R1 Administrator's Guide

Prepare the USB Flash Drive

When the USB flash drive contains a file named phonehome.phy, the Storage Center recognizes that the drive will be used to save SupportAssist data.

Prerequisites

  • This procedure requires a USB flash drive that contains a partition table with one partition formatted with an MSDOS/FAT32 filesystem. USB devices may come from the vendor formatted with or without partitions. Use Windows disk management or other third-party tools to create a partition if the flash drive does not have an MSDOS/FAT32 partition.
  • The USB flash drive cannot contain any other .phy marker files.

About this task

NOTE:To save SupportAssist data from both controllers, you must use two separate USB flash drives.

Steps

  1. Create a text file and name it: phonehome.phy changing the file type from .txt to .phy.
  2. Save the file to the root of the MSDOS/FAT32 filesystem on the flash drive.
  3. Insert the USB drive into a port on the lead controller.
  4. To save SupportAssist data from both controllers, insert a second USB flash drive into the peer controller.
  5. Wait five minutes to allow the controllers to recognize the USB flash drive.
  6. Check the Storage Center logs in Dell Storage Manager to verify that Storage Center recognized the USB flash drive.

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