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Dell Storage Manager 2020 R1 Administrator's Guide

Enable or Disable the Support Account

Enable the support account to allow remote troubleshooting. When troubleshooting is complete, disable the support account.

Steps

  1. In the Storage view, select a FluidFS cluster.
  2. Click the File System tab.
  3. In the File System view, select Cluster Maintenance.
  4. Click the Support tab.
  5. In the Local Support Access panel, click Modify Local Support Access Settings. The Modify Local Support Access Settings dialog box opens.
  6. Enable or disable SupportAssist:
    • To enable SupportAssist, select the Support Account (“support”) checkbox.
    • To disable SupportAssist, clear the Support Account (“support”) checkbox.
  7. Click OK.

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