Dell Storage Manager 2020 R1 Administrator's Guide

Save SupportAssist Data to a File

If your site does not have connectivity to SupportAssist servers, you can use the Export Historical Data option to save SupportAssist data to a file or email the data to technical support.

1. Connect to the Data Collector.
   1. Open a web browser.
   2. Type the address of the Data Collector in the web browser using the following format:
      https://data_collector_host_name_or_IP_address:3033/
   3. Press Enter.
      The Unisphere Central login page is displayed.
   4. Type the user name and password of a Data Collector user with Administrator privileges in the User Name and Password field.
   5. Click Log In.
2. If a Storage Center is selected from the drop-down list in Unisphere Central, click (Home).
   The Unisphere CentralHome page is displayed.
3. Click Data Collector.
   The Data Collector view is displayed.
4. Click the Monitoring tab, and then click the SupportAssist subtab.
5. Click Export Historical Data.
   The Export Historical Data dialog box opens.
6. In the Storage Center table, select the Storage Center for which you want to export data.
7. In the Reports section, select the type of data that you want to export.
8. In the Time Range section, specify the time period for which you want to export data.
9. Select whether to export the data to a file or to send the data via email.
   • To export the data to a file, select Export historical data to file system.
   • To export the data and send view email, select Export historical data via email and type the recipient email address in the Email Address field.
     NOTE:An SMTP server must be configured on the Data Collector to export historical data via email.
10. Click OK.