Skip to main content
Sign Out

Welcome to Dell

My Account
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products
  • Manage your Dell EMC sites, products, and product-level contacts using Company Administration.
Sign In Create an Account Dell Financial Services Premier Sign In Partner Program Sign In
Contact Us

Your Dell.com Carts

Dell Storage Manager 2020 R1 Administrator's Guide

PDF

Troubleshooting System Shutdown

Description During a system shutdown using Dell Storage Manager, the system does not stop and the NAS controllers do not shut down after 20 minutes.
Cause The system shutdown procedure is comprised of two separate processes:
  • Stopping the file system
  • Powering down the NAS controllers
The file system might take a long time to clean the cache to storage either due to lot of data, or due to an intermittent connection to the storage. During the powering down stage, the issue could be due to the OS kernel hanging on the NAS controller or failing to sync its state to the local drive.
Workaround
  • If the file system has stopped and if one of the NAS controllers is still up, you can physically power down the NAS controller using the power button.
  • If the file system has not stopped, you must let it continue stopping. The file system reaches a 10 minute timeout, flushes its cache to local storage, and continues the shutdown process.

Rate this content

Accurate
Useful
Easy to understand
Was this article helpful?
0/3000 characters
  Please provide ratings (1-5 stars).
  Please provide ratings (1-5 stars).
  Please provide ratings (1-5 stars).
  Please select whether the article was helpful or not.
  Comments cannot contain these special characters: <>()\