Dell Storage Manager 2020 R1 Administrator's Guide

Configure SupportAssist Settings for a Single Storage Center

Modify SupportAssist Settings for a single Storage Center.

1. Click the Storage view.
2. In the Storage view navigation pane, select a Storage Center.
3. In the top pane of the Dell Storage Manager Client, click Edit Settings.
   The Edit Data Collector Settings dialog box opens.
4. If you are connected to a Data Collector, select a Storage Center from the drop-down list in the left navigation pane of Unisphere Central.
5. Click Summary.
   The Summary view is displayed.
6. Click the SupportAssist tab.
   The SupportAssist settings dialog box opens.
7. Select the frequency to send data from the Frequency drop-down box.
8. Select usage reports to send in the Global Reporting SupportAssist Settings.
   NOTE:The default collection schedule for Storage Usage data is daily at midnight. Therefore, the default Send Interval setting of 4 Hours is ignored for Storage Usage reports. Instead, Storage Usage reports are sent to technical support on a daily basis by default.
9. Select your preference for receiving software updates from the Software Update Mode drop-down menu.
10. If your network requires hosts to use a proxy server to reach the Internet, configure a proxy server for SupportAssist:
    1. Select the Enabled checkbox next to Web Proxy Settings to enable a proxy server.
    2. Specify the IP address and port for the proxy server.
    3. If the proxy server requires authentication, type valid credentials in the User Name and Password fields.
11. Click OK.