Skip to main content
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products
  • Manage your Dell EMC sites, products, and product-level contacts using Company Administration.

Dell Storage Manager 2020 R1 Administrator's Guide

Save SupportAssist Data to the USB Flash Drive

Use the Send SupportAssist Information to USB dialog box to save data to the USB flash drive.

Prerequisites

  • Prepare the USB flash drive according to Prepare the USB Flash Drive.
  • Storage Center must recognize the USB flash drive.
  • SupportAssist must be turned off.

Steps

  1. Click the Storage view.
  2. From the Storage navigation pane, select the Storage Center for which to save SupportAssist data .
  3. In the Summary tab, click Edit Settings.
    The Edit Storage Center Settings dialog box opens.
  4. Click Send SupportAssist Information to USB.
    The Send SupportAssist Information to USB dialog box opens.
  5. Review the SupportAssist System State Information Collection and Storage terms.
  6. Place a check next to By checking this box, you accept the above terms to accept the terms.
  7. Click Next.
  8. Place a check next to Detailed Logs to save this information to the USB flash drive.
    NOTE:Dell Storage Manager saves the Storage Center configuration data to the USB flash drive automatically.
  9. Click Finish. The dialog box displays SupportAssist progress and closes when the process is complete.
    NOTE:Do not remove the drive from the port on the controller until SupportAssist has completed saving data. This process may take up to five minutes.
  10. When SupportAssist has completed successfully, remove the drive from the controller port and send the SupportAssist data to technical support.

Rate this content

Accurate
Useful
Easy to understand
Was this article helpful?
0/3000 characters
  Please provide ratings (1-5 stars).
  Please provide ratings (1-5 stars).
  Please provide ratings (1-5 stars).
  Please select whether the article was helpful or not.
  Comments cannot contain these special characters: <>()\