SupportAssist Enterprise Version 1.0 User's Guide

Opening the SupportAssist Enterprise user interface

You can open the SupportAssist Enterprise user interface by using one of the following methods:

If you are logged in to the server where SupportAssist Enterprise is installed:
- If the server is running a Windows operating system, double-click the Dell SupportAssist Enterprise desktop icon.
- Open a web browser and type the address in the following format:
  http://localhost:9099/SupportAssist
  .
To access SupportAssist Enterprise from a remote system, open a web browser and type the address in the following format:
https://<IP address or host name of the server where SupportAssist Enterprise is installed>:5700/SupportAssist.
For example, https://10.25.35.1:5700/SupportAssist.
NOTE: When typing the address, ensure that you type SupportAssist with the S and A in uppercase.
- If you are using Internet Explorer, the following message is displayed: There is a problem with this website’s security certificate. To open SupportAssist Enterprise, click Continue to this website (not recommended).
- If you are using Mozilla Firefox, the following message is displayed: This Connection is Untrusted. To open SupportAssist Enterprise, click I Understand the Risks, and then click Add Exception. In the Add Security Exception window, click Confirm Security Exception.

The SupportAssist Enterprise login page is displayed in the web browser.

NOTE: The recommended screen resolution for optimally viewing the SupportAssist Enterprise user interface is 1280 x 1024 or higher.