SupportAssist Enterprise Version 1.0 User's Guide

To enable SupportAssist Enterprise to monitor a device, the device must be configured to forward alerts (SNMP traps) to the server where SupportAssist Enterprise is installed. Configuring the SNMP settings sets the alert destination of a device, and ensures that alerts from the device are forwarded to the server where SupportAssist Enterprise is installed. SupportAssist Enterprise has the capability to automatically configure the SNMP settings of a device, such that the device forwards alerts to the server where SupportAssist Enterprise is installed. You can allow SupportAssist Enterprise to configure the SNMP settings of the device while adding the device or at a later time. The status of the SNMP configuration is displayed in the Status column on the Devices page. While SupportAssist Enterprise configures the SNMP settings of a device, the device displays a Configuring SNMP status. You can also use the Tasks > Configure SNMP option on the device overview pane to automatically configure the SNMP settings of a device at any time.