SupportAssist Enterprise Version 1.0 User's Guide

By default, when registration is complete, Dell EMC SupportAssist Enterprise automatically collects system information from all devices at periodic intervals. SupportAssist Enterprise also collects system information automatically from a device when a support case is created for an issue with the device. If required, you can configure the data collection options based on your preference. For example, you can:

• Disable the automatic collection of system information from devices when a support case is created or updated. See Enabling or disabling the automatic collection of system information on case creation.
• Disable the periodic collection of system information from all devices. See Enabling or disabling the periodic collection of system information from all devices.
• Customize the schedule for periodic collection of system information. See Customizing the schedule for periodic collection of system information
• Disable the periodic collection of system information from specific devices. See Disabling the periodic collection of system information from specific devices.
• Disable the collection of identity information from all devices. See Enabling or disabling the collection of identity information.
• Disable the collection of software information and the system log from all devices. See Enabling or disabling the collection of software information and the system log.