SupportAssist Enterprise Version 1.0 User's Guide

Configuring email notification settings

You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user groups and Granting elevated or administrative privileges to users.

You can enable or disable automatic email notifications from SupportAssist Enterprise and also select the preferred language for email notifications.

Point to Settings and click Preferences.
The Preferences page is displayed.
To receive email notifications when a new support case is opened, in Email Settings, select Receive email notification when a new support case is opened.
NOTE: Disabling support case email notifications also disables the automatic email notifications that are sent if an issue occurs while:
- Creating a support case
- Collecting the system information from a device
- Sending the system information from a device to Dell
To set the language in which you want to receive email notifications, from the Preferred Email Language list, select a language.

NOTE: The Preferred Email Language is enabled only when the Receive email notification when a new support case is opened option is selected.
Click Apply.