Skip to main content
Sign Out

Welcome to Dell

My Account
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products
  • Manage your Dell EMC sites, products, and product-level contacts using Company Administration.
Sign In Create an Account Dell Financial Services Premier Sign In Partner Program Sign In
Contact Us

Your Dell.com Carts

SupportAssist Enterprise Version 1.0 User's Guide

PDF

Logging in to SupportAssist Enterprise

About this task

If you experience any issues while logging in to SupportAssist Enterprise:
  • Verify if the user account you are using to log in is a member of the SupportAssistAdmins or SupportAssistUsers user groups:

    • Open a command prompt as an administrator and type the following commands: net localgroup SupportAssistAdmins and net localgroup SupportAssistUsers. If the user account is not listed in the SupportAssistAdmins or SupportAssistUsers group, add the user account to one of the SupportAssist Enterprise user groups.

    • If you want to add users to the SupportAssist Enterprise users groups, open a command prompt as an administrator, and type the following commands:

      • net localgroup SupportAssistAdmins <User1> /add — To add User1 to the SupportAssistAdmins user group.

      • net localgroup SupportAssistUsers <User2> /add — To add User2 to the SupportAssistUsers user group.

  • If you manually deleted the SupportAssistAdmins or SupportAssistUsers user groups, create the SupportAssist Enterprise user groups, and then add users to the groups:

    • To create the SupportAssist Enterprise user groups, open a command prompt as an administrator, and type the following commands:

      • net localgroup SupportAssistAdmins /add — To create the SupportAssistAdmins user group.

      • net localgroup SupportAssistUsers /add — To create the SupportAssistUsers user group.

    • To add users to the SupportAssist Enterprise users groups, open a command prompt as an administrator, and type the following commands:

      • net localgroup SupportAssistAdmins <User1> /add — To add User1 to the SupportAssistAdmins user group.

      • net localgroup SupportAssistUsers <User2> /add — To add User2 to the SupportAssistUsers user group.

  • Verify if the Dell SupportAssist Service is running. For instructions to verify the status of the SupportAssist Service, see SupportAssist service.

Rate this content

Accurate
Useful
Easy to understand
Was this article helpful?
0/3000 characters
  Please provide ratings (1-5 stars).
  Please provide ratings (1-5 stars).
  Please provide ratings (1-5 stars).
  Please select whether the article was helpful or not.
  Comments cannot contain these special characters: <>()\